Key Scales Ford
Leesburg, FL
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1,598 Reviews of Key Scales Ford
Excellent customer service. The staff goes above and beyond and treat you like a family member. If you’re looking for an honest dependable dealership, that prides itself on inte The staff goes above and beyond and treat you like a family member. If you’re looking for an honest dependable dealership, that prides itself on integrity and honesty, do yourself a favor and go visit.. More
The absolute worst our service advisor used profanity towards us. He refused to give us copies of what was done to our vehicle spoke with someone who identified themselves as both the GM, as well as the towards us. He refused to give us copies of what was done to our vehicle spoke with someone who identified themselves as both the GM, as well as the owner of his dealership. They did not care how we were treated the same individual tried multiple times to scam us out of a different dollar amount Than what was actually applied towards our vehicle and again refused to give us documentation or anything to help us understand what they did with our vehicle we spent 14,000+ dollars with no receipt or anything to show for what was done we have since had to take our vehicle to another dealership to complete having the vehicle fixed properly. Also the same service advisor Brian told us that there were multiple things that were necessary. To be done to the vehicle when in fact, they were not necessary, and he tried to force us to do these things, including telling us he would not release our vehicle, and we had to give him cash for certain things that he said were done for the vehicle, when in fact they were not, we relayed all of this to both a general manager, as well as a woman, identifying herself as the owner and obviously no one cared but yet when we told the service advisor that we were going to make sure that Ford was made aware of everything when we received our survey, he told us that we would not be receiving a survey, and it would be sent to someone within the dealership that would give a favorable review More
Breanna and Fred were both wonderful in my car purchasing experience. The team was helpful and also very efficient during the process in my purchase of my Ford Bronco. They were quick to respond as well. Wou experience. The team was helpful and also very efficient during the process in my purchase of my Ford Bronco. They were quick to respond as well. Would recommend this dealership. More
I do NOT recommend anyone purchasing a vehicle or bring their car to this dealership for ANY service related work. They are unprofessional and deceitful! They run diagnostic tests and charge you for repa their car to this dealership for ANY service related work. They are unprofessional and deceitful! They run diagnostic tests and charge you for repairs unrelated to the issues you originally had. They documents unnecessary repairs needed on RO's. The General Manager is a crook! Sure they claim willing to work with you after you spent $3K plus in repairs unrelated to the original issue then expect you to incur additional costs to break down your car again. Sure they put Ford OEM parts in doing repairs but they charge you "double" the cost of the part that you can purchase the Ford OEM part online for. This does not include of course, an additional cost for labor charges. Do your research ... there is a reason they are not BBB accredited. More
I had my 2019 mustang serviced today . every one was very helpful. the service man,James,was on top of his game and I was in and out in no time I will be back again. every one was very helpful. the service man,James,was on top of his game and I was in and out in no time I will be back again. More
Went to buy a 2014 C- Max less than 11k miles for $16,000, I’d called the dealership and spoke to Kevin(sales) as no pictures on the internet, I asked home to describe the vehicle to me-car seemed pe $16,000, I’d called the dealership and spoke to Kevin(sales) as no pictures on the internet, I asked home to describe the vehicle to me-car seemed perfect for my 16yr old daughter- I asked for a warranty on the batteries and we made an apt for that evening. We all went to the dealership, walked around the vehicle and saw a “fender bender” on the drivers side(that’s why he couldn’t send pictures!) This is the moment Kevin said the car is $16,500 and sold as is! my daughter drove the car around the parking lot and of course she liked it. I showed him the picture of the car advertised on the internet for $16,000- ‘we don’t have anything to do with the pricing, on our website it’s $16,500. So now I have a car that’s been in a accident, $500 more and only 1 key! My wife and daughter looking at me-we gave a $500 deposit(dealership was closing and we only came to look and hold the vehicle), I stated I wanted in writing to fix the bumper, pricing for a battery warranty and 2nd key. My wife has a auto beacon 790+ and she started to fill credit app, signed it and then scrubbed her signature out and texted Keven not to run credit. We went home, the next day we received a call from finance Key Scales Ford, $460 per month for 60 months-of course we said No and asked for our deposit back. 72 hours later they ran my wife’s credit! We are in the process of filing a report of the unauthorized credit check and of course waiting for a response from Key Scales Ford! More
This was our 2nd car that we bought from Key Scales Ford and both times we were treated by people who care about what they do. We were not just a number, and you could tell they really care about their cust and both times we were treated by people who care about what they do. We were not just a number, and you could tell they really care about their customers. Even though they were shorthanded they took their time to help us with the car we wanted and also at an awesome price. Kevin Fessler and staff went above and beyond to help us we would like to say thank you for everything you did to help us. More
After searching all over north Central for a reasonable deal on a new or used Ford for over a week l found an acceptable vehicle at key scales. Ford in Leesburg. My salesman Fred almonte was competent, str deal on a new or used Ford for over a week l found an acceptable vehicle at key scales. Ford in Leesburg. My salesman Fred almonte was competent, straightforward And trustworthy. The Ford edge we bought was as described and made for a timely purchase. I recommend Fred almonte if looking for a new Ford. It was worth the 80 mile drive down from Gainesville to find someone who was a straight shooter, hard to find! More