Key Hyundai

A very nice, smooth, experience in car buying We went to Key to drive a couple of SUV's. We were taken care by Fred Matthews who got us the vehicles we wanted to drive, provided all the info we as We went to Key to drive a couple of SUV's. We were taken care by Fred Matthews who got us the vehicles we wanted to drive, provided all the info we asked for. He did not push us, but offered his help if we needed anything else. We came back to see them again and Fred was there, waiting for us at the door. He had the car we wanted to drive in front of the dealership. Needless to say, that same afternoon we bought our new Santa Fe. I want to stress how good a salesperson Fred is. Helpful, never obtrusive. He had everything ready and in control by the time we got there to pickup our Santa Fe. But the rest of the staff was also great. The car was clean and ready on time. Please go to Key before you decide More

Kayla rocks! Kayla was awesome. She's like a customer service pitbull. She latches on to an issue or concern and doesn't let go until it's resolved. I have seri Kayla was awesome. She's like a customer service pitbull. She latches on to an issue or concern and doesn't let go until it's resolved. I have serious fears about dealing with dealership people. I get triggered easily and I have to have a safe space so I can cuddle with Mr. Biscuits. That's another story for another day. Needless to say Kayla absolves my apprehensions and sets my pre traumatic stress disorder at ease. All my years have conditioned me to hate the dealership experience but I swear, this Key Hyundai is destroying my preconcieved perceptions. It's a very good thing. I thoroughly More

Phenomenal Customer Serivce I couldn’t be happier with my new car!! Brian helped me get the car I wanted. He was awesome to work with. Thank you Brian for everything. The finance I couldn’t be happier with my new car!! Brian helped me get the car I wanted. He was awesome to work with. Thank you Brian for everything. The finance guy, Mike, is pretty awesome too!! Thanks to everyone at Key Hyundai!! More

Brain was very friendly , knowledgeable and helpful. The dealerships was great.. All were attentive and not high pressure. Brian went out of his way to hep us and make our time there productive. The dealerships was great.. All were attentive and not high pressure. Brian went out of his way to hep us and make our time there productive. More

2018 Genesis G80 Our family has been dealing with Bryan Brown for about 20 years! He never fails to give us the best deal on our vehicles. I leased a 2015 Genesis fr Our family has been dealing with Bryan Brown for about 20 years! He never fails to give us the best deal on our vehicles. I leased a 2015 Genesis from him and absolutely love the vehicle so came back and purchased the G80. Bryan worked out the best deal and I could not be happier. More

Key Hyundai Harassing Their Customers with Unwelcomed Emails This dealership is the worst. For the past 3 months they have been harassing me by sending emails twice per week asking if we would like to sell our H This dealership is the worst. For the past 3 months they have been harassing me by sending emails twice per week asking if we would like to sell our Hyundai vehicle to them. You would think that after 2-3 emails and after 2-3 weeks of no replies, they would get the hint and quit bothering me. Instead, they've been incessantly spamming my Inbox (for 3 straight months for crying out loud!) with these stupid annoying emails to the point I had to email them with choice words, as well as filing a complaint with Corporate against this dealership. I even tried speaking to the top 4 people (Conrad Lynch, Mike Fox, Robert Simmons, Eric Thompson) at this dealership to make this nonsense stop. Instead of being professional/customer service-oriented and taking my call so I can describe the harassment I'm experiencing, they simply ignored me and let my calls go to voicemail. C'mon if you're top management, then wouldn't you want to learn why a customer is so upset about being harassed by the sales department? This shows me that management condones their harassing tactics and don't really care about the customer. The issue is Key Hyundai thinks the world revolves around them and only cares about all the possible pestering tactics that can be used on their customers. They fail to view the world from the customer's perspective. Maybe if they tried to listen to the customer or just use some common sense, they would realize customers don't appreciate constant never-ending annoying unwelcomed emails from a dealership wanting to buy their vehicle to the point it becomes harassment. Get a clue Key Hyundai! Get a clue! More

Good experience Richard was very professional and I enjoyed doing business with him. Richard was the salesman with whom I dealt when I purchased a 2009 Hyundai Elant Richard was very professional and I enjoyed doing business with him. Richard was the salesman with whom I dealt when I purchased a 2009 Hyundai Elantra. Both experiences were very positive. More

Service and support Kayla runs the express service department for customers who show up with an emergency. She is a great asset to the dealer and the idea of such a ser Kayla runs the express service department for customers who show up with an emergency. She is a great asset to the dealer and the idea of such a service is tremendous. I was very impressed and have told others who are amazed by this level of support. More

2018 Sonata I recently purchased my vehicle from Bryan Brown. I have purchased several cars with Bryan's assistance. It is always a great experience and Bryan ha I recently purchased my vehicle from Bryan Brown. I have purchased several cars with Bryan's assistance. It is always a great experience and Bryan has your best interest at heart and goes the extra mile to make sure you are satisfied. Everyone involved in the process is very helpful and professional. I highly recommend Key Hyundai and Bryan brown for your next vehicle experience. More

Best experience ever Fred was Fast, organized, no pressure, aware of our needs. He was kind and understanding . I will buy a car from him again and my 2 adults kids \have Fred was Fast, organized, no pressure, aware of our needs. He was kind and understanding . I will buy a car from him again and my 2 adults kids \have already decided to do the same. More