Key Hyundai

Consistently you can see in the reviews to stay away from Kareem the Service Rep. This guy is a bag of rocks. I brought my car in showed him underneath where the service guy didn't put the push pins in my un Kareem the Service Rep. This guy is a bag of rocks. I brought my car in showed him underneath where the service guy didn't put the push pins in my underlayment during last oil change and it was hanging down. He assured me he would take care of it. I had a scheduled appt and thought I could wait, no after an hour waiting I chose their Rideshare program to my home. It still took all day for the car to be completed. He then calls me and wants to charge $700 for small rips in the tire wells carpet covers (or whatever material that is. WTBlazing! No! Picked my car up and since it was running took his word for it, got home looked under car, underlayment still hanging down. He charged me for the $120 Synthetic Oil change when in the records I usually only get the standard oil change. Lost confidence in this dealership. Then manager sends me a review to submit and offers to buy my car, I stated what happened and I never heard from them again. Good riddance. More

Just came home from the dealership that I had an appointment with made 2 weeks ago only to find out they did not have the part in stock. WHAT IN THE HOLY xxxx!!! Seriously, what xxxx poor customer s appointment with made 2 weeks ago only to find out they did not have the part in stock. WHAT IN THE HOLY xxxx!!! Seriously, what xxxx poor customer service. Have you not heard of a phone? Maybe unsure of how to use one? Not sure what the problem is but I could help you figure out how to use one if you like. If you made my appointment but you don't have my part in stock for the recall CALL YOUR CUSTOMER AND LET THEM KNOW NOT TO COME IN. Pretty simple process More

I called this dealership on 12/1 to see if my car could be seen in service for a noise coming from turning the steering wheel. I was told there was an appointment available on 12/4 at 9am. Due to my work s be seen in service for a noise coming from turning the steering wheel. I was told there was an appointment available on 12/4 at 9am. Due to my work schedule, I dropped my vehicle off the day before. I called at 3pm on 12/4 and was told my car still had not been assigned to a technician and wouldn't have diagnostic ran until next day. I was told they do not go by appointment times, but rather a first come first serve basis. Which made NO sense as my car was there the DAY before my appointment, and they weren't even open on Sunday when I left it. I picked up my car and transferred it to another dealership and was able to get diagnostic ran in a timely manner. I would not recommend this dealership to anyone, ever. STAY FAR AWAY. More

Utter trash. They charge you for work they didn't do and they intentionally undid vacuum lines and the owner is a dickbag and Kareem I can't wait til karma catche They charge you for work they didn't do and they intentionally undid vacuum lines and the owner is a dickbag and Kareem I can't wait til karma catches up which will be easy as you are like 3 ft tall and like 40 pounds ..you are a lying sack of xxxx and only a loophole in the law is only reason you didn't get booked for fraud you only gave the money back because someone smart advised .then tried to blame stupid xxxx instead of fixing the car then printed out a diagnostic report that was forged,he literally tried to wrestle it from my 61 year old mother More

On 6/10/22 I purchased a Santa Fe, In the financial process. the F&I person sold me a next mile maintenance program., I was unaware that Hyundai provided complimentary oil changes. I tried to schedule process. the F&I person sold me a next mile maintenance program., I was unaware that Hyundai provided complimentary oil changes. I tried to schedule an oil change and was told by the service writer and also the service manager there would be a 4 week wait for an oil change but if I came in as a walk in there would be a 5 hour wait. I could only come in on a Thursday. This did not work for me. I live 35 miles from the dealership and cannot let an oil change dictate my life. I have since traded the vehicle for a Palisade (that I wanted in the beginning) I was told there was not a vehicle that I wanted was not available. Given the attitude by the service department and also the F&I person, I will never darken the door of Key Hyundai. I would NOT recommend Key Hyundai to anyone More

Sharing my experience at Key Buick/Hyundai. Took my Hyundai in for repair because my a/c lost all its freon. Key stated they would charge a $216.00 "diagnostic fee" to look at my car. I paid it Took my Hyundai in for repair because my a/c lost all its freon. Key stated they would charge a $216.00 "diagnostic fee" to look at my car. I paid it. When I went back to pick up my car they stated that they were unable to diagnose the problem and that I should bring it back. I brought the car in a second time and they were still unable to diagnose. They suggested I bring it back a third time. Instead I took it to a mechanic who in one short visit diagnosed a cracked and leaking hose and repaired my car. Key refuses to refund the "diagnostic fee" for a service I feel they did not provide. More

We purchased a brand new 2021 Elantra Hybrid with Key Hyundai of Jacksonville. Since purchasing the vehicle in 2021, the car has had numerous problems. Most recently on September 7th the vehicle stopped Hyundai of Jacksonville. Since purchasing the vehicle in 2021, the car has had numerous problems. Most recently on September 7th the vehicle stopped working in the middle of a busy road and gave a HEV error. We had it towed to the dealership. Since the vehicle has been with the team at Key Hyundai, the communication has been horrible. At first, there were miscommunications on whether or not the issue was even diagnosed. It took a week for the dealership to finally get the paperwork to Hyundai so that we could be approved for a rental vehicle. Radio silence since then. We have tried getting any sort of update from Service Director (Toni) and the DOO/GM (Conrad) without success. I have had to open a case with Hyundai, and they also cannot get any response from leadership at the Key Hyundai to provide us with an update. Extremely disappointing, but not surprising based on the lack of communication we have received as well. We finally found out yesterday (September 28th) that the parts to fix the issue are back ordered. So still no time frame on us getting our vehicle back. If you are considering buying with Key Hyundai, please read through their reviews. The buying process seemed great. But once your vehicle starts needing repairs (and it will) the dealership will not help you or communicate with you. And like us, you may be left without your vehicle indefinitely. More

Service department is not honest. . Kareem Johnson is not the guy you should talk to. Big money dealership on the Southside.. . Kareem Johnson is not the guy you should talk to. Big money dealership on the Southside.. More

Bought a 2013 Hyundai found has four recalls. B4 I could get it handled, car does. Had to be towed. 6-8 weeks wait and won’t provide a rental. I am losing money. At 66yrs old, have to order out b B4 I could get it handled, car does. Had to be towed. 6-8 weeks wait and won’t provide a rental. I am losing money. At 66yrs old, have to order out because I couldn’t get anywhere. Fixed incomes don’t fair well with Uber. More

During my car buying process, I went to 3 different dealerships around the Jacksonville area. 2 of the 3 were feeding us B***S*** the whole time. 1 dealer wanted me to pay $12,000 over MSRP as a starti dealerships around the Jacksonville area. 2 of the 3 were feeding us B***S*** the whole time. 1 dealer wanted me to pay $12,000 over MSRP as a starting sticker price. Who knows how much I would have paid if I purchased and taxes and fees and packages got added up. TOO xxxx MUCH, is what I would've paid. The other dealer wanted me to pay extra $4,000 for packages and items that I didn't need or want. Then I went to Key where I met Don Shiver. OMG, he was a God sent. Unlike other salesmen, Don was here to help and please the customer. Not trying to make a quick buck for the dealerships. He took his time with us, answered all our questions, and even played the numbers game with us to let me know what my estimated monthly payment would be. The first 2 dealerships had the exact car on their lot that I wanted and I even test drove it. You want to know how awesome Don really is, Key didn't even have any model on their lot that I wanted, and I still purchased a car from them that they didn't have yet. This was my first time buying a car and Don walked me through and explained every step and made the process easy. Brian from the finance department also didn't a great job. He was able to find me the best finance company, worked out numbers with me, and got me to a monthly payment that I was comfortable with. Key Hyundai is hands down the best Hyundai dealership in Jacksonville. I would definitely buy from them again and recommend anyone looking to shop with them. Thanks Don for making my first time car buying experience a success! I love my 2022 Hyundai Santa Fe Limited and so does everyone else because I get compliments all the time!!! More