Key Buick GMC

Great experience every time Since I purchased my GMC I’ve had great experience! I especially appreciate the friendly and kind cashier, who has always helped log my points to my r Since I purchased my GMC I’ve had great experience! I especially appreciate the friendly and kind cashier, who has always helped log my points to my rewards card, saving me money. I also really appreciate Mary J the service representative as she is attentive and respectful. Mary J is the best I’ve worked with so far! Will request her again in the future for sure! More

The Key Buick GMC Team Rocks! Bryan Brown is a great sales associate successfully getting us in a vehicle once again! He is professional, goes above the norm, and treated us like f Bryan Brown is a great sales associate successfully getting us in a vehicle once again! He is professional, goes above the norm, and treated us like family. I can't go without mentioning his partners: Richard Wood & Brad Pickering! The entire team spent the time needed to ensure we were satisfied! Go Team Key! Ken & Trish More

Poor Service I stopped in about 4 weeks ago with peeling paint on my right side mirror, I was told one would be ordered. Yesterday I called about a oil change and I stopped in about 4 weeks ago with peeling paint on my right side mirror, I was told one would be ordered. Yesterday I called about a oil change and asked about the status of the mirror. I was told it was in and would be taken care of. When I arrived at the dealership today Mary said she only handles oil changes and she would have to check to see what needs to be done with my mirror, might have to order one. How does this get handled, no communication. Major issue, I did not get my oil changed, More

Excellent service Bryan brown was a very good sales associate everybody was denying me by Bryan brown got the job done great job thanks for everything I’m happy in m Bryan brown was a very good sales associate everybody was denying me by Bryan brown got the job done great job thanks for everything I’m happy in my 2016 Dodge Charger RT More

Service Advisor was outstanding My service advisor was outstanding. Quality of service after the sale is as important if not more important than sales in encouraging buying another G My service advisor was outstanding. Quality of service after the sale is as important if not more important than sales in encouraging buying another GMC from Key. My service advisor, Mary Jane Yates Thompson, was the best I’ve experienced at Key GMC (she is not listed below) More

Paint Issues STILL Not Resolved I bought a brand new 2017 GMC Terrain in November 2016...in July 2017 the paint where the side panel and rear fascia meet started chipping. Since this I bought a brand new 2017 GMC Terrain in November 2016...in July 2017 the paint where the side panel and rear fascia meet started chipping. Since this it has been a whirlwind of loaner cars and misinformation. The dealership "band-aid" repaired the issue numerous times because they would complete a "fix" and less than a week would go by and the paint would chip again, in the same spot. A couple of times they would "fix" the issue and call me to go pick up my vehicle but I would get there to find the paint was already chipping again...in the SAME spot. Needless to say they had the care for months applying patchwork fixes until finally the issue was escalated to the GMC Regional Sales Rep. I spoke with him and was told that he refused to authorize any additional repairs because this was "normal wear and tear." Now, I am not a mechanic, nor do I restore cars, but I am fairly certain that paint should not be chipping off a vehicle that is less than a year old. Also, if it was "normal wear and tear" why would you go through the labor and expense of attempting to repair it 6+ times? Would you not just say it was "normal" to begin with and not waste your time or money? At this point I am at a complete loss because both the Regional guy and GMC Customer Care have said there is not anything additional they are willing to do. I am concerned not only about the underlying issue this may be caused from, but the potential negative impact on the value of the car. Including the potential for these areas to begin rusting, causing bigger issues. The buying process was amazing, and even the service folks at the dealership were helpful, but they are limited by what the Regional guy authorizes and he said no more...so they stopped efforts and told me they are sorry. Customer care offered me some money towards accessories, but I do not want accessories, I want the issue resolved. Unfortunately now I am stuck....which equates to a loss of customer for GMC, because even with the incredible car buying experience I had, I will NEVER buy another GMC due to this lack of attention to resolving the issue. Unfortunately for the dealership, they are bound to the direction of the Regional guy, and since he is so horrible and has ZERO customer service skills, they are likely to continue losing customers. Sometimes you can be amazing, but if your leadership is garbage you cannot excel beyond that. Word of mouth is a strong thing....and believe me I have shared my experience with ANYONE willing to listen. Most unfortunate, the Regional guy did not want to listen, nor did he want to make this right....so...I will not stop fighting every way I can to be heard and to get results. A vehicle is a MAJOR investment...people do not spend this kind of money just to get something that is broken. More

"Salesman Bryan Brown" Bryan sold me a certified used Buick Encore, he was very professional and personable to both my daughter and I. He was not the usual high pressure car Bryan sold me a certified used Buick Encore, he was very professional and personable to both my daughter and I. He was not the usual high pressure car salesman, he provided us a wonderful car buying experience and customer service, with no pressure at all. I would highly recommend asking for Bryan if you are looking to purchase a new or used car. More

Excellent Bryan Brown I just purchased my fourth vehicle through Key Auto Company. I always ask for Bryan because I trust him and he works hard to get me the Bryan Brown I just purchased my fourth vehicle through Key Auto Company. I always ask for Bryan because I trust him and he works hard to get me the best deal. He never pressures me and I appreciate that. Bryan goes above and beyond!!! Bryan is friendly and caring. I will always refer friends and family to Key and Bryan. More

First Class Experience from start to finish! Bryan, Richard and Brad were all very patient, outgoing and met all of my wants! I Never felt pressured, they listened to all of my request and wishin Bryan, Richard and Brad were all very patient, outgoing and met all of my wants! I Never felt pressured, they listened to all of my request and wishing reason found a way to make it all happen for me! More

Salesman Bryan Brown Bryan Brown has been assisting our family for several years. He has excellent customer service skills. He did an awesome job assisting my father wit Bryan Brown has been assisting our family for several years. He has excellent customer service skills. He did an awesome job assisting my father with his lease of a new 2018 Buick Encore. He was able to find the right vehicle and get it ready before we arrived after working with my father over the phone. Mr. Brown was introduced to my parents by Mr. Green who sold them their first Buick back in 1978. We have been happy with his service and recommend him to our family and friends. More