Kerry Volkswagen

Wonderful!! Had an absolutely amazing experience getting my jetta!! Everyone was so friendly and efficient! I will definitely be sending my family and friends her Had an absolutely amazing experience getting my jetta!! Everyone was so friendly and efficient! I will definitely be sending my family and friends here! :) We didn't really come in to buy, but saw the car and fell for it- good job Jarrod! lol More

The sales representative made my experience easy and fast The sales representative made my buying a car easy and he was very helpful. I came into Volkswagon to look at cars but wasn't going to buy one that d The sales representative made my buying a car easy and he was very helpful. I came into Volkswagon to look at cars but wasn't going to buy one that day. I told him my car was old and I was looking. He let me test drive a car and I really liked the Tiquan. Layne Thibodeau even helped me put power steering fluid in my old car and said he was concerned about me driving it. I'm glad for his help and think he is the reason I decided on the Volkswagon that day. Layne is a great person and a very smart sales person. I will tell all my friends and family about Layne and the nice experience I had at Volkswagon More

Always great Great staff always feel great when I leave their they treat you well Steve , Cory cleanliness always always so accommodating 😊 great place wit Great staff always feel great when I leave their they treat you well Steve , Cory cleanliness always always so accommodating 😊 great place with great morals More

Informative Although I had to wait for my appointment since Korydon was on the phone & the other person was ambivalent at best and had something else to do beside Although I had to wait for my appointment since Korydon was on the phone & the other person was ambivalent at best and had something else to do besides help me. Other than that, it was a good experience. Korydon was very courteous & professional. When my oil change was completed, he informed me of a seeping brake vacuum pump line that could cause safety problems in another 10-15K miles. He answered my questions fully and I look forward to dealing with him in the future. Thanks, Korydon. More

Travis Nolan is an excellent sales person. His truly cares for the customer with an honest, forth right and helpful attitude. This can not be said for the remaind is an excellent sales person. His truly cares for the customer with an honest, forth right and helpful attitude. This can not be said for the remainder on the people I came in contact with. More

Awesome....as always Koty, Steve and the team at Kerry always take great care of my family for my service needs. Nobody WANTS to have problems with their car, but when yo Koty, Steve and the team at Kerry always take great care of my family for my service needs. Nobody WANTS to have problems with their car, but when you do, you certainly don't want to have problems with the service folks. I trust the folks at Kerry to take care of me in an honest way. I'll be back. More

The home of the $200 oil change. Went in for an oil change and to have them reset the cruise control... a typical issue that occurs when a battery is replaced but the ECU isn't reset Went in for an oil change and to have them reset the cruise control... a typical issue that occurs when a battery is replaced but the ECU isn't reset correctly. This should be done as a courtesy and is a common issue. Still charged $100 for 'diagnostic' to fix the issue (which was exactly what I said it would be). At the end of the day the oil change and ECU reset cost $200.00. Stealership name is earned. Not nickling and diming is a way to keep people coming back. More

excellent customer service my car had an issue that was going to take at least a week to fix, and they gave me a loaner which was so helpful. they took care of the issue prompt my car had an issue that was going to take at least a week to fix, and they gave me a loaner which was so helpful. they took care of the issue promptly and kept in touch with me about price and repairs. More

80,000 mile service I went for my first dealer service at Kerry VW since purchasing my 2009 CC over a year ago. I did the online service portal and all my information wa I went for my first dealer service at Kerry VW since purchasing my 2009 CC over a year ago. I did the online service portal and all my information was entered. I was greeted pleasantly and they had my appointment. Then they went over other services I might want to add, but these services were to cost more than 300% higher than what I went in for. Also, the online portal did not mention any cost for upgrading the wipers, but I understood these wipers were premium as most things on my CC are. So I agreed to pay the extra amount for the wipers. I was told the service would take a couple hours, this was very reasonable. I was called by staff almost exactly two hours later, that my CC was finished, and that they got the amount adjusted to include the wipers along with my 80,000 mile service. I arrived and was told that the VW website had issues but they honored what it had told me, even after I had been ok with paying for the wipers. That was a very nice gesture and was very happy that they did this. The 80,000 mile checks were done comprehensively and my CC is riding much better already. The tire switch has a bit of a rough ride but this will smooth out in a few hundred miles. Overall I was impressed with their operation and staff. I will certainly go back to this location, and recommend Kerry VW to others. Thank you, Mark Sutphin Hebron, KY 2009 VW CC Luxury (86,000 miles) More

Excellent Service This was my first visit to Kerry Volkswagen, but it won't be my last. The technicians were very friendly and they explained everything they were doin This was my first visit to Kerry Volkswagen, but it won't be my last. The technicians were very friendly and they explained everything they were doing, why they were doing it, and how long it was going to take. I had a great service experience. More