Kerry Volkswagen
Florence, KY
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191 Reviews of Kerry Volkswagen
We bought our first BRAND NEW 2012 vw jetta TDI 1.5 months ago. I washed this vehicle for the first time two weeks ago because it was the first time it was nice and sunny out! Took it out to wash it an months ago. I washed this vehicle for the first time two weeks ago because it was the first time it was nice and sunny out! Took it out to wash it and realized there were milky white spots under the clear coat of the trunk and on the side of my doors. I took it to Maaco and a well known detail shop in lexington, ky. All agreed that it was under the clear coat and it could not be fixed, in their opinion it was a manufacturers defect. SO, I took it to Kerry VW had three different people look at it (one was the manager) and his exact words were "thats not normal, thats a manufacturers paint defect". He then told us to contact VW customer careand report a case, we did that, took pictures, etc. He told us that it had to be handled with them since it was clearly a manufacturers defect. WELL, the regional manager (ERIC) called us after seeing the pictures and hearing the feedback from Kerry VW. HE told us that" they would offer to paint the trunk and we are lucky they are offering that." He also said that " they think it was an environmental issue"....which is clearly wasn't because it would have eaten away at the paint rather than been under the clear coat. Then he said they thought "it was a bad wax job", so which was it VW...in your opinion? I proceeded to tell him that we have everything documented and pictures of the vehicle. You cant see the paint defect in the dark, only direct sunlight, which is why we didnt notice it before. It looks like white leopard print. I told him that we had an attorney, which we do, and he said..."go ahead and do that, we will just push it through loopholes and it will go on forever". What happened was i paid 24,500 for a NEW car, not a defected car, therefore, if VW cares about their customers, my car should be replaced. At the very little.....completely repainted...but then again....I didnt pay for a "repainted car". DO NOT buy a car from this place, or this region of kentucky for that matter. They dont care about helping you, they are rude, and their regional manager could care less about customer car or satisfaction. I pay $450 for a jetta TDI that looks like a black leopard! I will be sure to not drop this. BEWARE More