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Kenny Ross Ford South
Castle Shannon, PA
1,232 Reviews
Pittsburgh Is Covered
We believe that all of our Bethel Park, South Park PA and Venetia PA drivers deserve to have a comprehensive customer service experience here on our lot at Kenny Ross Ford South, and that extends beyond offering a test drive. From financing to providing reliable repairs and service, our team is dedicated to helping you succeed as a driver. We're here to answer questions, provide guidance, and help you however we can.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,232 reviews
June 27, 2010
After many assurances of the cars' stuctural integrity After many assurances of the cars' stuctural integrity and clean accident record,I purchased a "risk free" 2003 Ford Taurus SEL with 49,327miles on N After many assurances of the cars' stuctural integrity and clean accident record,I purchased a "risk free" 2003 Ford Taurus SEL with 49,327miles on November 1, 2009. Since that purchase date,in March 2009(only 4,000 miles later), I had to totally replace the front disc brake rotors and pads, replace the rear drum assembly and rear drum brakes,and get the tires balanced ($390.00). At that service visit, I was also told that both tie rods needed replacing ($308.00). Just one month later,after trying the a/c, smoke began billowing from the engine. When brought to Kenny Ross Ford, they informed me that the a/c system would need a total repair. After charging me $45.48 to check the a/c,I was hit with an estimated repair bill of nearly $1800.00. Now, just six months later (June 2009), the rear springs have broken on the car AND I was told by the tow truck operator the car has had front end damage and "fairly extensive" body work. To date I have received only one offer of assistance from Kenny Ross Ford;"go to a junk yard and find the parts needed, then find a mechanic to install the parts." Nice, huh? I will keep everyone at Dealerrater informed with further updates. More
by djkibbs
Employees Worked With
service department
June 21, 2010
2008 Expedition, now has 32,000mi. Re-occuring transmission/drivetrain problems. The first time it happened, it basically ruined our family vacation! In the past year, I have made 5 trips to dea transmission/drivetrain problems. The first time it happened, it basically ruined our family vacation! In the past year, I have made 5 trips to dealership (mostly Kenny Ross South Store). Number 6 is scheduled for tomorrow. This is my last try at Kenny Ross before I try another dealer, then another make of vehicle! This dealer is quick to promise "Kenny Ross home of the 100,000mi warranty on every new vehicle" Go ahead, try it... I think you'll find it's as empty as the time off you be taking from your job running back and forth to this dealer. I feel the staff has been neither helpful, nor, sympathetic to me or my wife. (Except, Andy Weiss, he at least showed concern for the customer) I am quickly loosing confidence in this dealer and Ford products altogether!!!! More
by JLG009
Employees Worked With
Leo Alfonsi
