Kenny Ross Ford South - Service Center

Very helpful, knowledgeable and kind. What more do you need from a service department. I will return. What more do you need from a service department. I will return. More

This service department always impresses! Had my wife's vehicle in for recall and standard maintenance. Great job KRFS team. Great attitudes from everyone working, and the staff made sure t Had my wife's vehicle in for recall and standard maintenance. Great job KRFS team. Great attitudes from everyone working, and the staff made sure that customers were waiting were attended to and felt welcome. Matthew and the guy that moves vehicles around (didn't catch his name unfortunately) were both allstars. More

Very professional and informative about the vehicle we were interested in buying for my daughter. were interested in buying for my daughter. More

My service manager, Ms. Kayla Rockey, is by far the best service adviser that I have ever worked with. Over my career, I have had company vehicles from all of the major dome Kayla Rockey, is by far the best service adviser that I have ever worked with. Over my career, I have had company vehicles from all of the major domestic car manufactures, including GM, Dodge, Chrysler, and Ford. By far, Ms. Rockey has been the epitome of what a professional adviser should be for the client, keeping them up to speed on the process and anticipated timelines of the mechanics in the shop, making suggestions, answering questions, and most importantly, keeping the client advised throughout the process. I would certainly use her as a mentor / coach for new aspiring advisers. Kenny Ross Ford South is lucky to have her on staff. More

Clean and professional service. The service advisor was friendly and will to help to solve any problems. The service advisor was friendly and will to help to solve any problems. More

I have stated before the service department is amazing. This time they got me in with one day notice, and I needed my car back by 230 for work the day. They made it happen. My advisor Kayla communic This time they got me in with one day notice, and I needed my car back by 230 for work the day. They made it happen. My advisor Kayla communicated the entire time and made it all happen. Even arranged an Uber to pick me up and had my car right up front waiting for me. Fair price as well. More

I have stated before the service department is amazing. This time they got me in with one day notice, and I needed my car back by 230 for work the day. They made it happen. My advisor Kayla communic This time they got me in with one day notice, and I needed my car back by 230 for work the day. They made it happen. My advisor Kayla communicated the entire time and made it all happen. Even arranged an Uber to pick me up and had my car right up front waiting for me. Fair price as well. More

Everyone was very nice, friendly, respectful and helpful. I felt very well taken care of. Danny Walsh is an exceptional mechanic. I felt very well taken care of. Danny Walsh is an exceptional mechanic. More

The staff members I dealt with were helpful and polite, as usual. And having a ride service provided was great! as usual. And having a ride service provided was great! More

Initially, my visit didn't start off as planned. My car was misdiagnosed with having a bad water pump. I choose to replace it myself and after the repair my car was still making a horrific noise fro My car was misdiagnosed with having a bad water pump. I choose to replace it myself and after the repair my car was still making a horrific noise from the engine compartment. I choose to have it towed back to the dealership to be looked at again. It was diagnosed as having a bad flywheel. This is unfortunate because the engine on this car was replaced about 3 years ago and I put about 40,000 miles on it since then. Fortunately, the service manager was helpful in taking care of the problem and discounting the service for all of the inconvenience that was experienced. Plus included a rental vehicle. I received the car last Friday and all is well so far. More