Kenny Ross Ford South

I took in the Mrs car for an alignment and detail, I felt very confident that it would be handled with kid glove care and liked the pricing as well. This was a to be a surprise for my Mrs and I was excited t very confident that it would be handled with kid glove care and liked the pricing as well. This was a to be a surprise for my Mrs and I was excited to see the car detailed as if it were retail sales ready and shiny. Took the Mrs down to pickup the car and OMG! MY SURPRISE TOTALLY BOMBED! the car looked as if they washed it and dressed everything with tire dressing, the black paint looked worse than when I took it in for detail. I spoke with the service advisor and we gave the benefit of the doubt that they would make it right, so we left the car to be detailed again. Arrived a day later to pick the car up. It looked worse! Full of swirls! I was pissed off at this point and I felt horrible because I really wanted the Mrs car to look great for her. So I paid and we left to never return. Once in the road we noticed the alignment was still pulling to the right. I figured maybe the suspension needed some exercise, driving on a trip to Clearfield I realized that the car felt no different. Out of curiosity I Stopped and pulled one side of the car onto a curb so I could slide under the car to inspect the suspension. The tire rod ends still has old grease and grime all over them, IN NO WAY DID A MECHANIC EVEN SLIDE A WRENCH OVER THEM, IT WAS NOT possible. no wrench marks on any of the adjustment nuts at all! This car never saw a lift..... Took the car to my regular mechanic and he agreed that there was no alignment done recently. After his further inspection my mechanic informed me that he could not perform an alignment on the car as there were several suspension components beyond their usable life. The car was actually NOT SAFE. I trust my regular mechanic, he even showed me the wear of the components on the lift, the rear and front lower control arm bushings were almost non existent. So Kenny Ross sent my wife down the road with an unsafe car, if they had looked at the suspension and attempted the alignment they would have clearly identified these safety issues. I did put about $900 into suspension work with my regular mechanic. When I picked the car up I felt an immediate difference! It rode and handled like it was on rails, it honestly felt like a new car. Also took it to a local body shop / detailer for a real detailing treatment, OMG THE CAR LOOKED BRAND NEW! And the detailer said whoever buffed the car recently really made a mess of the finish (the car is black) it took the detailer twice as long to get the paint right! I WILL NEVER RETURN TO KENNY ROSS, THEIR CUSTOMERS REALLY NEED TO FAMILIARIZE THEMSELVES with honest service from a reputable mechanic and they will see the difference. I have had various problems with Ford dealerships and their service advisors, they assume all customers are stupid and the advisors are compensated based upon the repairs they sell which I feel is a TOTAL CONFLICT OF INTEREST! I LOVE FORD CARS BUT NOT MOST DEALER SERVICE. More

I recently visited Kenny Ross Ford South to look at a vehicle that was advertised on the internet. I initially contacted George Schmigel and was very impressed with how quickly he returned my inquiry. vehicle that was advertised on the internet. I initially contacted George Schmigel and was very impressed with how quickly he returned my inquiry. Always he was understanding, courteous, and attentive. I felt valued more as a customer than I have at other dealerships. When I arrived for my test drive, I was greeted by a newer salesperson, Jim, who accompanied my wife and me on the drive. It was one of the more entertaining test drives I have taken. Jim has a great personality, seems very honest, and has a good sense of humor. He felt more like a friend to me than just another salesperson trying to take my money. While I was wrapping up my visit, I was greeted by the sales manager for the evening, Chris, who, to my surprise, was as friendly as everyone else. I have been to many dealerships and the manager does not even take the time to introduce himself at some of them. This was not the case with Chris. George and Chris were very eager to work with me to ensure my utmost satisfaction. After my experience, I was followed up by the general manager, Dave Ross, and you could tell that he cares about customer satisfaction and service. While I, regrettably, did not purchase anything at this time, I would not hesitate to return to Kenny Ross Ford South for any future business. I highly recommend checking them out. More