Kenny Ross Ford South

This was my first car buying experience with a dealership and I feel fortunate it was with Kenny Ross Ford South. I was looking for a truck for the last 4 months and one night I found a listing for a Used F- and I feel fortunate it was with Kenny Ross Ford South. I was looking for a truck for the last 4 months and one night I found a listing for a Used F-150 that matched the price I was looking for and had the features I wanted. After submitting an email I was followed up promptly with a call the next morning and felt like they really cared about my interest. I stopped in that afternoon to check out the truck with Jarret and he was helpful to the max. Very kind and walked over the features with me, rode along for the test drive and genuinely seemed to care about my experience with the truck and experience overall with the dealership. Every step of the process was painless and Jarrett was awesome at going over details with me and any talking points. They helped me every step of the way, exactly how i was hoping my first purchase would go and I couldn't be anymore grateful! If your looking to buy from a dealership that wants to help you make the right purchase and not give you any crazy run around with pricing and paper work, this is the place to go. More

If it was not for Mark, Joanne and Jarrod I would have given a 1(very bad) on all of the above. And the only reason I would recommend the dealership to someone else is because I have chosen to believe tha given a 1(very bad) on all of the above. And the only reason I would recommend the dealership to someone else is because I have chosen to believe that my experience was because of one person not Kenny Ross Ford Self in its entirety. Unless you plan on buying a car outright and having no questions DO NOT let Drew help you with a car. He ignored my questions, talked to me like we were ex girlfriend and boyfriend, and did nothing to help me with my problem. He did not even tell the sales manager what was going on. To make a long story short there was a discrepancy in what I thought was happening with mailing information to my co-signer and what they actually did. Which was not an issue in and of itself because I knew it would take time, but being ignored when asking why it was taking so long and treated like it should be no big deal was an issue. At one point Drew actually rolled his eyes at me and told me, "we'll hook you up with a full tank of gas". When I DEMANDED for the third time to talk to someone else; he finally got up and went to get Jarrod. Jarrod was kind, explained things, looked into the issue by calling UPS, and was appologetic and understood how I felt and why.After being ignored, parinated, and mocked by Drew, Jarrod made me believe that Kenny Ross South was a reputable/professional dealership again. He accomidated my needs and was helpful through the rest of the process. Mark was who took over when I came to claim the car (I met him when I walked in the first time and should have stayed with him instead of going with who I made the appointment with). When i was there beyond upset at how Drew had regarded me he bought me a soda and helped make me feel comfortable with the dealership after losing faith. Mark was professional and helpful in what was probably the easiest part of the process. I would recommend Mark to anyone as the sales person of choice. My experience was probably one in a million because it did take some extra work with the mailing situation. However, it is still an example of Drew's unprofessional behavior and inability to do what was necessary to secure his sale. Therefore, my recommendation is that if you want someone who will take responsibility and not blame everyone else for a situation, as well as answer your questions no matter how many you have or how many time you call, DO NOT GO THROUGH DREW. Learn for my experience. Hopefully Kenny Ross, who is known for caring about their good name, will get rid of hm sooner or later for running thier name through the mud. Thanks again Jarrod, Mark, and Joanne! More

I was pleasantly surprised in my overall experience at Kenny Ross Ford. The sales associate was attentive, friendly and understood my needs in purchasing a new automobile. I had gone into the dealership Kenny Ross Ford. The sales associate was attentive, friendly and understood my needs in purchasing a new automobile. I had gone into the dealership to "just look around" to get an idea of what I could possibly purchase and what my options would be regarding the same. I was greeted by Vickie G. in a warm and friendly manner, I told her what I was interested in and asked if she could help me. Vickie G. immediately threw out some options to me and let me make the choice, not making the choice for me, with hard pressure sales baloney (which would have sent me on my way). My overall experience was a very good one and I know I will be returning to this dealership for any future purchases plus I will highly recommend Kenny Ross Ford especially Vicki G. to everyone I know. More

I recently purchased a Ford F-150 STX at Kenny Ross I recently purchased a Ford F-150 STX at Kenny Ross Ford South. My sales person (Mark Pritchard) was extremely helpful and made the whole exp I recently purchased a Ford F-150 STX at Kenny Ross Ford South. My sales person (Mark Pritchard) was extremely helpful and made the whole experience, which can be very stressful, a very pleasurable experience. He helped me choose the vehicle I purchased and was able to answer any questions I had pertaining to not only the vehicle but was very helpful in working out the details of the financing and making my payments affordable. I would recommend Kenny Ross Ford to anyone and hope that they would fortunate enough get Mark Pritchard as their salesperson. More

This dealership gets as many stars as I can possibly give. Here's why: I first contacted Kenny Ross Ford South via email. I received a reply email and a phone call pretty promptly. I initially spo give. Here's why: I first contacted Kenny Ross Ford South via email. I received a reply email and a phone call pretty promptly. I initially spoke to Chris, who was very friendly. He took down all of the my details and preferences in a car, and set up an appointment with Dave the following Saturday. I could tell per our phone conversation that these folks would give me A+ customer service, but when I arrived at the dealership, I was blown away. As soon as I arrived, I was greeted by someone at the show room. He introduced me to Dave, my salesman. Dave then went over some of the things I spoke about with Chris, and already had a couple cars lined up for me. He mentioned that he felt the first car, a 2012 Ford Focus, was exactly what I was looking for (he was correct). During the test drive, he was very honest with me about the car's history, the features, and its performance. And when we returned to the dealership, he was equally honest about the finances and the fact that my current car (2003 hyundai accent) probably wouldn't bring much value in trade. Now... here's the kicker. When I decided to buy the focus and keep my old car, I wasn't sure how I was going to get both vehicles back to my house. That's when Dave volunteered to drive my old car and follow me home! He said he planned on taking a cab back to the dealership but I insisted on driving him back. (I wanted to drive my new car around anyways) But wow.. what great customer service. I understand that I was making a major purchase and the time/cost of him taking a cab was well worth me buying the car. But he did not have to offer to do this. I was floored. Its this level of customer service that will not only make me a life long customer of this dealership, but I will absolutely recommend them to my friends, family, coworkers, and anyone else who will listen. These folks are 5 stars, 100%, A+++. Plus they have a kid friendly waiting area with cartoons and fresh popcorn. (I don't have kids... but I definitely appreciate cartoons and fresh popcorn.) More

When I first went to kenny ross I was looking to buy a used pick-up truck. I met Ryan Kiffer and he was very friendly and tried to see if there was a truck I liked in my price range. Unfortunatly there w used pick-up truck. I met Ryan Kiffer and he was very friendly and tried to see if there was a truck I liked in my price range. Unfortunatly there wasnt so Ryan gave me his card and said if i found something they had i liked, to contact him. After a few months with no luck finding anything I found a car at kenny ross that i liked, so I went to see ryan because I was so impressed with the way he tried to help me I knew he would do his best to get me a great deal. After test driving the car and liking it ryan worked with me and got me the best deal possible that was in my price range. Ryan went above and beyond to try and help me get this car, I so very much liked and was professional and friendly the entire time. He even kept checking up with me to make sure that a small problem I had with the car was getting handled. I would recommend Ryan Kiffer to any of my family or friends to go see him if they are looking for a new car. More

The entire experience from beginning to end was fantastic. John was great in that he took the process step by step and never jumped ahead too far in the process. He made the experience very comfort fantastic. John was great in that he took the process step by step and never jumped ahead too far in the process. He made the experience very comfortable, especially when it can be intimidating to even enter a dealership. Dave assisted with the final sales process and was fantastic as well. The two of them together along with the managing staff and Norberta made the entire experience memorable and one that will certainly lead to future visits by myself and, hopefully, others that I send their direction. Many thanks. More

John was very helpful, and knowledgeable. The process was very easy and stress free. I thank everyone at the dealership for all the help. I would recommend this dealership and salesman. very easy and stress free. I thank everyone at the dealership for all the help. I would recommend this dealership and salesman. More

Sales staff, Financial Staff and customer service was excellect. The sales staff and finance staff worked very hard to get me a good deal and came through for me. I would recommend Kenny Ross Ford Sout excellect. The sales staff and finance staff worked very hard to get me a good deal and came through for me. I would recommend Kenny Ross Ford South to anyone who wants a great deal and excellent service! More