Kenny Ross Ford South
Castle Shannon, PA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Mark and Jarrod provided me with outstanding service. Jarrod had assisted me with getting a lease for my new vehicule when I thought it was going to be impossible given that I am an ExPat that currently Jarrod had assisted me with getting a lease for my new vehicule when I thought it was going to be impossible given that I am an ExPat that currently moved into the country. I was amazed by his confidence and determination in getting me a Lease using Ford's Executive Lease Program. Yesterday I met with Mark and he went over the vehicule details with me which was very much appreciated. I am hoping to go back next month and be able to lease another smaller car with Mark's help. I felt that the Mark provided me with great advice on my potentially new car and I didn't feel pressured at all. Looking forward to seeing them next month! More
Rocky was very helpful and had a very 'no-pressure style'. The SM, Chris was super friendly and available to make deal happen. The FM, Jarrod heard exactly what my needs were and fashioned a package style'. The SM, Chris was super friendly and available to make deal happen. The FM, Jarrod heard exactly what my needs were and fashioned a package that was payment-perfect. I'll be back to buy my sons' cars! More
I was having my car inspected and had time to spare. I had not intended to buy a new car since the car I was driving was only three years old and in great condition. I decided to browse the lot. Ryan cam had not intended to buy a new car since the car I was driving was only three years old and in great condition. I decided to browse the lot. Ryan came out and asked if I needed assistance. He began showing me some of the 2012's and fully explained all of the different features.He encouraged me to take a test drive. The moment I began to drive the car which I eventually bought, I felt so comfortable I knew it had to be mine. I told the amount I was willing to pay. Ryan and the team worked hard to match my figure and I left with my new car. Everyone was so kind and friendly. Ryan even bought me lunch while I was waiting. The trade in was great and the price I paid was fantastic. From prior experience I knew the service department was wonderful. I bought my previous car at another Ford dealership but will only go to Kenny Ross from now on. More
The sales person and sales manager were nice people to talk to,very helpful.The only thing I saw is the windows could have beeb cleaned better,everyone was helpful talk to,very helpful.The only thing I saw is the windows could have beeb cleaned better,everyone was helpful More
Friendly people, they worked to earn my business, they stayed late for me, the manager gave me a good trade value, I like them all real well, I have already passed out their cards to friends and will cont stayed late for me, the manager gave me a good trade value, I like them all real well, I have already passed out their cards to friends and will continue to recommend them, plus I will deal with them next car. More
I live in castle shannon and my daughter lives in delmont, we bring both of our cars there to get service work done because we trust Scott in service. Scott knows how to make a bad situation good. delmont, we bring both of our cars there to get service work done because we trust Scott in service. Scott knows how to make a bad situation good. I hope you valve Scott as a employee there because I value him. I would like to thank Rocky who helped me out in sales. I am happy that Scott referred me to Rocky. He was a very nice guy and helped me alot. More
I took my ford freestyle in the week befor memorial day due to a AWD malfunction light. The service people were nice and spent about 3 hours taking it apart and told me they thought it was a sensor proble due to a AWD malfunction light. The service people were nice and spent about 3 hours taking it apart and told me they thought it was a sensor problem. They had to order the part and said it would be about 5 days. Since it was the week before memorial day, it was not a problem for me. I waited. And I waited. After hearing NOTHING for over 5 WEEKS, I called after July 4th holiday and spoke to my seri e guy (Scotty). What. Coincidence! He was just checking on the part that morning. He put me on hold to "double-check". After 15 minutes I hung up foolishly thinking he would actually call me back. That was over two weeks ago and i have still not heard back. I would like to be able to recommend this service department but cannot seem to get any service actually done. I really do not think it is up to me to keep calling over and over again to find out if a part the service department ordered has arrived. More
I will be recommending my salesman Drew to any of my friends or family looking for a new or pre-owned vehicle. Drew was very personable, knowledgeable, and respectful. This is the first time buying a ve friends or family looking for a new or pre-owned vehicle. Drew was very personable, knowledgeable, and respectful. This is the first time buying a vehicle that I felt no pressure from the salesman. When I wanted to think the deal over, Drew gave me his cell # and I after researching the price of the vehicle, I called him back later that night to set up an appointment to close the deal. The following day was actually his day off but he met me at the dealership to follow through with his promise to get me into this vehicle at the best price. With his honesty and commitment to the customer experience, Drew has earned my business for years to come. Along with the great sales experience, I love the vehicle I purchased. I am very impressed with Ford's ability to exceed my expectations. More
Mark Nelson immediately made me feel comfortable & was able to talk to me in a no-nonsense, no xx manner that I greatly appreciate. As a bonus, He kept me fed & even kept me out of trouble with the was able to talk to me in a no-nonsense, no xx manner that I greatly appreciate. As a bonus, He kept me fed & even kept me out of trouble with the wife. LOL Mark knows his job. More
I had a great experience at Kenny Ross South dealership. I would recommend them to anyone. From the moment I walked on the lot to the time I was driving home in my New 2012 Ford Escape they were a great he I would recommend them to anyone. From the moment I walked on the lot to the time I was driving home in my New 2012 Ford Escape they were a great help. They made my husband and I feel very comfortable. I told them my price range and they were able to keep it at a price I can afford. Thank you Kenny Ross!! More