Kendall Subaru of Fairbanks

Worst car buying experience I have ever had. Absolute worst mechanics I have ever had this misfortune of looking at my car and ultimately the biggest mistake I have made in a dealer or car in 20 years. worst mechanics I have ever had this misfortune of looking at my car and ultimately the biggest mistake I have made in a dealer or car in 20 years. Would not recommend them to anyone except the chamber of commerce ethics division, BBB or possibly a real-estate developer looking to put in a landfill. I literally wouldn't urinate on the place if it caught on fire - so far it's been the only experience or thing about Alaska that I can honestly say I have disliked since being here. Would never use this company again for any reason ever. Thanks for the awesome memories. More

We were looking for a dependable used car that was already prepared for the extreme cold of a Fairbanks winter. The names Toyota and Honda were high on our list of dependable cars so we visited Kendal already prepared for the extreme cold of a Fairbanks winter. The names Toyota and Honda were high on our list of dependable cars so we visited Kendall's website. There was a 2003 Toyota Corolla on the site that seemed to especially fit our needs. We called the dealership and spoke to Malen who confirmed the vehicle was in stock. Later that day we test drove the car and it was exactly what we needed except for an ergonomics issue on the driver's side arm rest that made my wife's shoulder hurt after having surgery performed on her neck. Malen was able to find a solution by reducing the height of the driver's side door armrest and that sealed the deal for us. Thanks for your hard work, Malen, and the rest of the Kendall Fairbanks team. More

These people were fabulous. We went in not expecting much, but they worked with us and everything came together so well that we left in a new car. We have never been so pleased with a major purchase and much, but they worked with us and everything came together so well that we left in a new car. We have never been so pleased with a major purchase and I fully intend to write a letter to Subaru telling them what a great dealership they have here. More

I live in a very remote Village in Alaska, and can not take time, or spend a lot of money to fly to Fairbanks to purchase a vehicle. I worked with Kendall Auto in fairbanks, told them what i was looking take time, or spend a lot of money to fly to Fairbanks to purchase a vehicle. I worked with Kendall Auto in fairbanks, told them what i was looking for, where i was shipping it to, and they set me up with the perfect used vehicle for my needs. While in transit from point a in Wasilla to Fairbanks, the vehicle was in an accident and totaled.. But the staff at Kendall had me in a different Vehicle that same afternoon. The best part was that i never had to leave home to purchase this vehicle, I trusted them to find me a viable used vehicle, they out performed all my expectations...kudo's. I will never buy from anyone else. Go Kendall Auto Lance Native Village of Venetie Tribal Government More

I had a great customer service experience, from the person who greeted me on the way in, to the service advisor, the cashier and the guy who brought the car around. It was fast effiecent, clear, under person who greeted me on the way in, to the service advisor, the cashier and the guy who brought the car around. It was fast effiecent, clear, understandable. I never felt like I was waiting around now knowing what to do. I was great customer service, and the car service must have been good because I did not even think about it once after I picked it up. More

When i purchased my New Honda Civic Hybrid the sales rep was rude and was trying to push me to purchase a 3,000 service plan only good at this dealership when he knew i was leaving in two months. He also tr was rude and was trying to push me to purchase a 3,000 service plan only good at this dealership when he knew i was leaving in two months. He also tried to force thier financing on me when i had financing of my own already set up. The service department on the other hand was completly friendly and thier reps knew what they were talking about. They went above thier job description to make me feel like i was going to be taken care of. The reason i rated the quality of work so poorly is simple. I took my vehicle in for them to fix a problem with my window. In the process of fixing my window they scratched my paint and damaged my door so that it no longer sits corectly. When i called to have them fix it i was told that there was no way they could have cause it but to come in for an appraisal. They made me feel like a liar and it just compounded to give me an overall bad feeling about this dealership. The only good quality of this dealership is the knockdown they gave me for buying a new 2009 model in 2010 and that they were polite when i came to setting me up for repairs the first time. More