Ken Harvey's Dublin Honda

My minivan was brought in to repair what I thought was a rattling or defective rear strut on my 2011 Odyssey Touring model. I made the appointment by phone and was able to get in the next day as I had rattling or defective rear strut on my 2011 Odyssey Touring model. I made the appointment by phone and was able to get in the next day as I had hoped. Service Advisor Ryland Hartnett greeted me and took the appropriate information regarding my visit. He took careful notes and said he would contact me after the tech inspects the vehicle. When Rylan called, the news was that the strut was working properly and that no rattle was heard. Because I was still concerned, Rylan asked if he could keep the car overnight to look at it again. I left the car and was called the next morning after some lubricating by the tech and Ryland's personal on board test ride. He again confirmed that the noise was absent and the hatch was working properly. When I picked the car up, Ryland said there would be no charge, a free inspection had been completed, and the car had been washed. And, after my test drive, the noise was in fact gone! The tech even removed a rear panel to inspect for anything loose and came up with nothing--even after their functional and visual inspections showed the struts to be working correclty. My best guess is that the lubrication of the seals and components made the difference., Rylan was quick to tell me not to hesitate to call if the noise returns--a gesture I thought was just another example of good customer service. This was my second visit to the Service Department, each for different reasons but in both cases, I was given the 5 start treatment. More

I have been taking my cars to have them serviced at Dublin Honda for over 20 years. Everyone has always been very friendly and never pushy about recommended repairs that didn't have to be done immediat Dublin Honda for over 20 years. Everyone has always been very friendly and never pushy about recommended repairs that didn't have to be done immediately. Most of the time, the final bill has actually been less than the original estimate. I started going to Dublin Honda because I worked in San Ramon and it was convenient. I live in Union City and no longer work in San Ramon, and have twice been given a free rental car due to the inconvenience of travelling so far to bring my car in for service. They also offer a complimentary car wash, which is very nice. More

Wait time wasn't bad. Burke took my info, and though he was a bit unfriendly, he got my info and got me set up. He also took my coupon no questions asked after viewing it on my smartphone. I apprecaited he was a bit unfriendly, he got my info and got me set up. He also took my coupon no questions asked after viewing it on my smartphone. I apprecaited that. I was ready for some complaining which happened last time. Truck was done quick and I was on my way. More

Gerald Natzel is the reason why we continue to keep going there to get our car serviced. He provides us with top notch service every time and goes above and beyond his duties as service consultant. there to get our car serviced. He provides us with top notch service every time and goes above and beyond his duties as service consultant. More

When I entered Dublin Honda A gentlemen immediately came up and asked if I needed assistance. I explained my problem. He explained all my options. I was in and out of there in an hour without an appointment up and asked if I needed assistance. I explained my problem. He explained all my options. I was in and out of there in an hour without an appointment. He kept me updated the entire time. Very positive experience and very helpful personnel especially Gerald Natzel. More

In for express service, discovered additional service was required. Maintenance was immediately set in motion, and a ride home via the dealer shuttle was arranged. Later Arthur, the shuttle driver, contacted required. Maintenance was immediately set in motion, and a ride home via the dealer shuttle was arranged. Later Arthur, the shuttle driver, contacted me to inform me my car service was complete and he was on his way to pick me up. He ensured I was okay with stopping for another customer on the way to the dealership; when we arrived at the dealership, my car was ready and I was driving home within minutes. Could not have asked for a better service experience - friendly and top-notch service at a busy time of the year. More

Was having the worst morning possible until SK assisted me. It turns out Dublin & Tracy locations are sister facilities! It's no wonder! The customer service right from the start was GREAT!! I am so happy me. It turns out Dublin & Tracy locations are sister facilities! It's no wonder! The customer service right from the start was GREAT!! I am so happy! I had services at 4 other Honda dealerships in the past and didn't have a pleasant experience. I only get my Accord serviced at Tracy Honda even if I have to do the 1 hour drive. Now knowing there is a "sister" Honda much closer to me, I am looking forward to taking my car to Dublin Honda. Just in case if your wondering why I'm not taking my car to my preferred dealership, it is only because I needed to tow my car closer from home. Thank you SK for your assistance, you've been wonderful! And now I'm not so stressed. More

Like the others said here, this dealership is a joke. We have been eyeing a car here for a couple days. My wife and I finally decided to make the purchase. I called the dealer that morning and spoke with a have been eyeing a car here for a couple days. My wife and I finally decided to make the purchase. I called the dealer that morning and spoke with a "Shah". Right off the bat I knew this guy didn't have it together. I SPECIFICALLY gave him the stock number of the vehicle we were interested in and had to repeat it three times. Each time he came back with, "We have 2 of them available". Finally he repeated the stock number I gave him and said, yes we have it. So my wife and I drove 90 minutes to make a deal on the vehicle. They brought the car around and it wasn't even close to the one we inquired about. I asked him to repeat the stock number I gave him and he was totally off. “Shah” got his manager who then came out and said the car sold two days ago. These sales people are ridiculous. "Shah" was more interested in trying to get me in there than actually listening. STAY AWAY from this place. This dealership is full of dishonest scammers who cannot be trusted. The only thing I am relieved about is we didn't make our purchase through them. Lord knows what kind of vehicle I would have ended up with. Ken Harvey....time to do some house cleaning! Your staff is a joke. I was able to pick it up after being there 15 minutes. Not even an apology for wasting 3 hours of our day. More