Ken Harvey's Dublin Honda

They wasted my mother's day by calling me to buy a car which was not in stock and also they played a dirty game of adding destination charge at the end eventhough we negotiated OTD price in e-mail. Be car which was not in stock and also they played a dirty game of adding destination charge at the end eventhough we negotiated OTD price in e-mail. Be careful !! More

I bought a new Honda 1 month ago. It has been in the shop 3 times. They lied when I bought the car - I consider ommissions a lie. The battery was bad (which the should have known when they had to jum shop 3 times. They lied when I bought the car - I consider ommissions a lie. The battery was bad (which the should have known when they had to jump it to get it out of the showroom - or at least tested it!), didn't tell me it had after market springs put on (which were installed incorrectly and had to be fixed at the same time as the battery) - neglected to reset the moon roof so it closed when the car was turned off (it's stuck open again)- neglected to fix the TPMS (that has been 'fixed' twice so far)- tried to sell me an alarm system for the car ($450) when it came equiped with one (finance guy said it was only the radio that was alarmed... WRONG!)- they did not detail the car prior to delivery - I had to wipe the dust off the instrument panel. Never told me about any of the 'bells and whistles'. When they received the results of thier survey - Nancy from customer service called - and wanted to give me a gift card for $25 for my problems... what the heck am I going to do with a dublin honda gift card for $25 - that doesn't even cover an oil change! She sent it - with a hand writen (scrawled) note on a ripped sheet of paper - no apologies. Don't bother with them. The only person I will talk to there is Dona in Service. More

When I went to buy a Honda Odessey with my friend to the Dublin Honda dealer, we were approached by a sales person by the name of Tito Perez. After we test drove the car, we informed Toto that we were inter Dublin Honda dealer, we were approached by a sales person by the name of Tito Perez. After we test drove the car, we informed Toto that we were interested in buying the van. He took us to the second floor into his office. I had accompanied my friend who is the buyer, not myself, as it was her first time buying a car, and she wanted someone she trusts to accompany her so that she would not feel intimidated by the sales force. At one point, i started to ask Tito a question; at the same time, my friend also inadvertently asked Tito a question. At this point, Tito very curtly, and I mean very curtly told me, I quote: "Are you the person buying the car or is she buying the car...let me answer her question then I will address you, do you understand..." he said very rudely. This took my by surprise, how rude can a person be, esp. a customer facing sales person. My reaction to him was: "hey I am a friend of hers (the buyer) and she asked me to jump in and ask questions as I felt appropriate (and btw, my question was simply...what are your quotes on warranty provided by Honda) Tito immediately confronts me and tells me:"....don't you point fingers at me (I didn't, really) I will ask you to leave and you don't have to buy the car. Later, I complained to another finance person...his immediate reaction was...hey this young guy (in his 20's) is known to be a jerk...he recently got promoted to a Director...and has a swollen head... How "unprofessional"...sheesh! Please listen to me friends...as long as Tito Perez is at the dealership, good luck on your experience with this jerk! More

In 2004, I bought a new Civic through CarsDirect.com. Picked up the car at Dublin Honda. When my wife & I went outside to inspect the vehicle, the right side of the car was parked within inches of a b Picked up the car at Dublin Honda. When my wife & I went outside to inspect the vehicle, the right side of the car was parked within inches of a building which I thought was odd (especially since there was alot of open space in the parking area). During the inspection, I decided to move the car away from the building so I could adequately inspect the right side. Surprise, surprise, as I discovered a rather large dent on both the right-rear quarter panel & door. This is a brand new vehicle which supposedly has been inspected & checked-out by the dealer. I can understand and forgive them if the damage somehow happened after the inspection. But I suspect Tito Perez was aware of the damage because he parked it in the viewing/inspection area in such a way as to hide the damage. His reaction upon my discovering the damage was nonchalant which further reinforced my belief. I learned years ago that if you drive a new car off the lot with damage, its difficult to prove to the dealer the damage didn't occur after leaving the dealer. Don't buy your Honda from Dublin Honda. Note: They fixed the dent & I did complain to management, but found out a few months later that the dealer promoted Tito. He's currently the general manager of sales! More

Sleazy car sales cliche! Tag-team sales people & low-ball deal that wasn't honored, claimed only good for that first night, despite "good faith" assurance from both dealer and us at ~9pm. Despite 4 low-ball deal that wasn't honored, claimed only good for that first night, despite "good faith" assurance from both dealer and us at ~9pm. Despite 4+ hours with the car earlier the next day (didn't want to take a previous night delivery), return "closing the deal" trip was a nightmare with delay tactics (held my car keys and registration well after I requested their return), barely acknowledged that we had been there previous night & earlier in day, renegotiation starting from scratch and stopping ~$3000 short of previous night's dealer offer (same month, just next day). Ended up buying at another Honda dealer - hassle free and got price equivalent to original Dublin Honda offer. If Zero was a choice, thats where it would be! More

I bought a new Civic Hybrid from Dublin in November 2002. It just so happened to be during the dockworkers strike which delayed my car's arrival by serval weeks. Yet the folks at Dublin treated me like their It just so happened to be during the dockworkers strike which delayed my car's arrival by serval weeks. Yet the folks at Dublin treated me like their most important customers, calling me with updates and always providing friendly service. In addition, I oringinally had lined up a loan with AAA but Dublin managed to find a slightly better rate with a bank they regularly work with.<br><br>Since then I have put over 30,000 miles on the Civic (30+ mile commute to work, one way) without a problem. Dublin sends me reminders for regular check-ups which I always take advantage of (I'm not very good at organization).<br><br>The service department is thorough and professional, and maintains its own parts business in a store next to the dealership. I drop my car off first thing in the mornings (they start at 7:00am) and it's usually ready by 8:30-9:00am -- and they're service department is always busy.<br><br>In short, I went to Dublin (and not my local Fremont dealer) because they were straightforward, honest, and trustworthy. More