Ken Harvey's Dublin Honda

The purchase part of the vehicle was no problem. Got it using a AAA price over invoice deal. They didn't have a second key to the car -- couldn't find it for a NEW CAR!! It is now upon me to get the sale using a AAA price over invoice deal. They didn't have a second key to the car -- couldn't find it for a NEW CAR!! It is now upon me to get the salesman to get the key and he has conveyed that attitude towards me. Answered his cell phone while not in the office and told me to call him back the next day. In the days of 41% car sales, car dealerships and salesmen should be doing everything in their power to attract and keep new customers. More

I visited the show room on Saturday(01/10/09) to check out a Honda civic model. I was initially attended to by Saeed Ahmad one of the sales representative and was asked about the seriousness of my visit a out a Honda civic model. I was initially attended to by Saeed Ahmad one of the sales representative and was asked about the seriousness of my visit and my intention of buying the car or finding out information. I was surprised by the fact on inquiries about my credit score even before I was shown a car. The test drive was delegated to by another sales guy Ed , with an uneventful ending to that. I then again was attended to by Saeed, I asked him the leasing deals. I was told that no information on any deals would be given until I file for a credit application. I asked that I be shown the details of leasing and then I would file for a credit application, Saeed who had scratched a few numbers on a sheet of paper tore the paper and walked away. This rude behavior shocked me and I informed Ed that I have to look at the lease contract before I sign on anything. This lack of common courtesy and rude behavior is shocking and appalling to me. Saeed also muttered profanity under his breath and walked away, this is so amazing to me that they actually train sales professional to be such first rate idiots. Ed apologized for his Seniors behavior and brought a sample leasing document. More

Drove a 2008 Odyssey on 12/27/08 with Russell. Nice guy, low pressure, no complaints. Told him we were just browsing. On 12/31/08 Russell called and stated we'd get a great deal on the car (last 2008 on t low pressure, no complaints. Told him we were just browsing. On 12/31/08 Russell called and stated we'd get a great deal on the car (last 2008 on the lot) if we rushed in and bought it. Checked Edmunds.com. Edmunds TMV for the car was $28,078 and we could get the special finance rate of 3.9% for 60 months...MSRP was 34,500ish. After a couple hours (making us late for our New Years Eve party), "Sales Manager" MARK, begrudgingly agrees to the Edmunds TMV...but wouldn't go lower. So we left as we felt we could do better than TMV on a 2008. On 1/2/09, MARK calls us back and repeats his offer on this new 2008: $28,078 + Fees and 3.9% for 60 months. He states he can't go lower. So okay...we decide to go for it. I provide info for my loan app over the phone to expedite and make it easier on the family. They send the car to be washed and detailed. Then about an hour later, MARK suddenly remembers this Odyssey was sold before but never picked up...so it wouldn't qualify for new car honda financing (BTW, turns our Russell was the guy who sold it the first time...6 months prior). He said he could sell it as a "certified used car" but it would now cost me another $550 plus 4.9% OR I could pay the original price we agreed to, get only 5.9% financing and the warranty on my NEW Honda would only be good for another 30 months....grrrrr. Even though this was THEIR mistake/omission/oversight/LIE...they wanted to stick me with the entire cost of the error. They weren't even willing to split it with me (ie They'd eat the $550 certification cost and I'd eat the higher interest rate). Which BTW, if you do the math was almost exactly the same $$$. The additional interest would've cost me a little over $600 on the life of the loan. MARK told me to take or leave it. They wouldn't bend. Needless to say, I passed ONLY because I felt this was a classic bait and switch and didn't feel I should have to pay for their mistake. The whole reason we started down this road is because they called us (both times) and promised a great deal. Clearly they knew all along something was up with the vehicle. They must've known the vehicle had been sold before and that it wouldn't qualify as new. MARK even mentioned at one point that they'd had this problem with this vehicle before, but conveniently forgot to mention it when my sale was going through. AVOID DUBLIN HONDA if at all possible...nice showroom...lots of cars to choose from, but MARK is very hard to deal with...and is probably a shady character. Russell...well the jury is still out. Nice guy, low pressure...but the failure to mention he already sold the car before was kinda cheap IMHO. More

Do not go for this dealership. I called the internet Do not go for this dealership. I called the internet department to ask for price. And I asked if I come in to buy the car today, would he took off Do not go for this dealership. I called the internet department to ask for price. And I asked if I come in to buy the car today, would he took off $100. He agreed and said it is only valid today. I asked him to send me email to confirm this. He said he cannot because then I will go to other dealers with the quote. So I thought OK. That's fine. I can thrust him. Then I drove to this dealer place after work and asked for the guy. The guy came and said he never talked to me over the phone. He said that is his name and his phone number but he never talked to me today. He cannot reduce any of the price. He is definitely not friendly. I asked if he can check any record who answered his phone. He said no. No one can do anything about it. Maybe some other people or salesmen answered the phone. This is just really ridiculous. I don't have much experience dealing with car dealers. It is probably the way they run business. But I expect when the guy said he is someone over the phone, he better be the guy. Otherwise, it is just lying and no credibility. I would have bought the car without the $100 off. That's not a big deal. But it is just making you feel upset when you are not treated friendly at all when it is not your fault. More

Took my 2007 Civic in for a 30,000 mile service. I had made an appointment for Friday. I dropped it off before they opened and let them know that I would not be able to pick it up until Saturday, giving made an appointment for Friday. I dropped it off before they opened and let them know that I would not be able to pick it up until Saturday, giving them AT LEAST A FULL DAY to perform the service. I got a call at 10:00 Friday morning letting me know they had received the car. I got another call around 3, letting me know that it was done. I picked up the car on Saturday around 1. I got on the freeway to go to an appointment. At 40-60 mph, the tires sounded like a rocket taking off. At 70, the steering wheel was shaking so bad I thought the wheels were going to come off. I got home around 4 and immediately called them back. I was sent to a voicemail four times before reaching a live person. I told them that the car was in significantly worse shape than it had been when I took it in and because I commuted for work, it was not in acceptable condition. We made an appointment for 8 Monday morning. Of course, I was scared to drive the car over the weekend, so was essentially left without one. I arrived at 8 on Monday. I was told that they would check the alignment, but the only way it could be checked was by driving it and seeing if the car pulled one way or another. They then told me they had already done that on Friday. Of course, I knew that they actually can measure alignment on some computer thing, but did not share that information with him. Instead I waited to see what other lies they could come up with. After waiting three hours, I finally got my car back. The story was this...while they said they had checked the alignment during the 30,000 service, they had not. It was "significantly" out of alignment in the back, which had caused the tires to cup, which resulted in the noise when those tires were rotated to the front. In addition, a part that was covered under warranty had gone bad, making it impossible to get the car back in alignment. They had to replace the bad part and then do the alignment. They apparently also never took it for a road test on Friday, or they would have realized that something was wrong. I was told that Friday was "crazy" and the freeways were busy, thus their failure to take it out. God only knows what else they say they did under the 30,000 miles service, but that they actually did not do because the day was "crazy." On top of all of this, when I did get my car back on Friday, it had grease on the back seat (apparently where it had dripped when they relubricated the doors) and someone had stolen most of a bag of change that I keep in the car for emergencies. I never go to the dealer. I went because I thought it was more convenient to take the car in on Friday and pick it up at my convenience on Saturday. However, after being carless for Friday, Saturday and Sunday, and after wasting three hours of my life on Monday, I will never go back. They lied and they didn't do their job. I hope they are happy with the $420.00 they got out of me. They will not get another penny of my money or a minute of my time. More

I brought my 2007 Honda Accord in for service (I bought the car there and have loyally brought it there for service every time), and they broke my windshield! I understand that accidents happen, and I am n the car there and have loyally brought it there for service every time), and they broke my windshield! I understand that accidents happen, and I am not angry at them for braking it. HOWEVER, I am furious at the fact that they are refusing to take responsibility. I brought in a perfectly good car, they BROKE the windshield, and now they are refusing to fix it. More

My experience has left me negatively ambitious enough to leave reviews on multiple websites so here is mine. Based on other reviews on numerous websites, it seems that Dublin Honda, has quite the b leave reviews on multiple websites so here is mine. Based on other reviews on numerous websites, it seems that Dublin Honda, has quite the bad rap sheet. One happy customer review on many websites are consistently topped by two negative. From my experience it is possible to sell lots of cars and be completely honest while doing so. Unfortunately, this team doesn't choose to. Coming from an ex-car salesman, many dealerships will not quote you a price over the phone, but the few that do are usually the dealers willing to negotiate lower than the rest. Dublin Honda thrives by strong arming customer into lengthy sales deals (5 hours!!!!) using pressure exhaustion and technique to eventually break you down. Dublin Honda Sales Managers and Finance perform what is known as a SLAM. Adjusting paperwork to benefit the dealer although inconsistent w/ previous agreements. Customers are usually exhausted from the 5 hour process, and neglect reading the adjusted lines. Usually APR % or Term Length. Crazy!!! Usually, an E5 in the Air Force would get great treatment at a Honda dealer, but not here. Honda is a great brand; unfortunately they don't have much control of who sells their cars. Last year I purchased a new car. It took 30 minutes on the phone w/ the fleet/internet dept, then 1 hour at the dealer. And, Yes, I got way under invoice on my car. Great deal!!! The Finance guy tried to SLAM me, but I caught it and pointed out his "accidental" mistake. Do yourself a favor, call fleet/internet departments before you spend 5 hours at a dealer. If you choose to give Dublin Honda a chance at your business, reasonably demand what you are looking for! After all it is YOUR money. FYI below is the sales team I had worked w/ Jim Bailey – The unreachable, and maybe unrespected GM. Steve Badel – surprised he actually works in sales, with his condescending, unfriendly attitude. Probably due to the fact that I only met him post purchase. Mark Burda – decent salesman, but probably one of the pushiest. He made me feel unreasonable the entire time, although I thought I was being unreasonable. Chris – Great conversation!!!! Tremendously nice guy, smiling as he SLAMed. More

These guys here are sneaky/shady from start to finish. I don't know where people think they get off, but it was just one excuse after another that sooo conveniently cornered us into submission. If you have don't know where people think they get off, but it was just one excuse after another that sooo conveniently cornered us into submission. If you have 3 for 3 guys here that have no integrity, then I’m sure the very fiber of this whole establishment reeks of Stink. SHADY CONTRIBUTOR #1: MIKE BURDA, salesman. High Five Mark Burda. You have perfected the art of doing whatever it takes to close the sale, and nothing to maintain it and deliver. Funny how nice you were pre-sale and then turned into such a jerk obstacle post-sale. Oh, and nice job posing as the Sales Manager when we called…that was a nice touch. Might as well, both of you get a cut of this commission. SHADY CONTRIBUTOR #2: CHRIS in FINANCE. I’m sure that being an important finance guy for a huge dealership means that no one at the dealership has your cell and you CANNOT be reached while on vacation. Thanks for telling us you would fix this so conveniently on the day that you left for vacation. That reminds me of a classic DEAD BEAT DAD…you’re a DEAD BEAT FINANCE GUY. SHADY CONTRIBUTOR #3: STEVE, SALES MANAGER. This guy “UNDERSTOOD” us. He only said it 1000x. He definitely has practiced his fake listening skills. I think he thought if he repeated “I understand” that it would pacify the situation. It’s probably a trick he uses on his wife when she’s going on and on about a Nordstrom sale. He knew exactly what would make us happy, but was too lazy to make it happen. Probably his same approach to giving his wife an “O”. BOTTOM-LINE: RUDE, DISRESPECTFUL , CONDESCENDING, NO INTEGRITY Sorry guys, it doesn’t always pay in the long run to have that sleazy male camaraderie. You may not think this little ‘ole review will do much, especially as you are seeing your commission cuts, but if you keep causing ripples, one day they will cause a destructive wave. More

I went here with my pregnant wife today to look at the new Honda Pilot. The salesman who welcomed us was Oliver I believe. At first he was a nice guy. This was our first time looking at this Honda Pilot a new Honda Pilot. The salesman who welcomed us was Oliver I believe. At first he was a nice guy. This was our first time looking at this Honda Pilot and right away he said there was a big mark up on the price because everybody wants one...that may be true and I may have even considered it however I never got the chance to test drive the car. He asked for my cell phone number, which I did not feel comfortable giving to him and INSTEAD offered my home number, he said no he needed my cell phone number. I said why? He said because I was driving the car....once I said no, he said fine and gave me back the copy of my driver's license and walked away. RUDE? YES. I guess if you DO NOT HAVE a cell phone, you can't test drive a car at the Dublin Honda, at least not from Oliver...I may very well still buy a Honda Pilot, just not from him. Maybe even from the same dealership, can't blame them for this guy's rude behavior. It's one thing to want to sell a car, but another to be RUDE about it. Disappointed. First bad experience in the 10 years I have bought cars. I went through five cars...I guess my sixth one will not be with him! More

Just bought a Civic from Russell at Dublin Honda last week and it was the best experience I have had! At first my wife and I were worried about getting ripped off since every dealer we had been to that d week and it was the best experience I have had! At first my wife and I were worried about getting ripped off since every dealer we had been to that day tried to put us together and were also rude. Russell was very helpful, polite and helped us get a great deal even though we were upside down on our trade in. He also introduced us to his manager Ryan who was also very nice. Next time we buy another car we will make sure and see Russell! More