Ken Harvey's Dublin Honda

I know I am forgetting somethings here becuase I bought a car here back in May and I am doing the review here in June... The sales guy tried to persuade me towards an MDX which I was not familiar with. car here back in May and I am doing the review here in June... The sales guy tried to persuade me towards an MDX which I was not familiar with. He knew I had to replace a vehicle right away and kept pushing about how this car was so great and would sell in an instant. He told me they just got this car in and it was coming out of the car wash, it wasn’t even ready for the lot yet, but it was in mint condition, EVERYTHING worked and was top notch certified. He also told me the gas mileage was 27 mpg or so (turns out it was 17mpg). He told me the car was $16,000 event thought I only wanted to spend $10K to $12K and that he couldn’t come down because so just couldn’t keep those on the lot. I told him to come down and he wouldn’t. Finally he gave in by $500. I had a gut sense that I should not get the car but walking on foot was a worse option. I noticed rust on the hood and asked if he would fix it because it could eat the metal and make things worse and he said okay. I made a point to say the rust needed to be removed and he said his crew knew all about it and they would treat it with a chemical and rub it out before they painted it. I financed the car through Dublin Honda. The finance guy was very nice and easy to work with. I was not approved at what the sales guy said I would be because of the age of the car. I got a service agreement for two years incase there were issues with the car. I go to the lot to get the car and they did the worst patch paint job in the world. The finance guy said, “That looks awful” and touched it so the paint came off. The rust was untreated underneath. I took it home and started noticing things were wrong with it such as the seat warmer not working, the vent grills were missing, and a few other things were wrong with the window and a few things I can’ remember. I let it go because it was a used car but the salesman had said it was all working. I looked online to show the car style to a friend via e-mail and the search resulted in me finding the same car LISTED for $14,000. The salesman ripped me off. I took the car back and told them I wanted all my money back. I didn’t want to do business with them every again. I felt taken advantage of due to my situation. They are the reason why used car salesmen have a bad name. I had another friend that had issues at this dealership and had to bring in her lawyer. I wouldn't do business here ever again. I had a fantastic experience buying a car from Hayward Toyota Scion and would recommend people to go their first and speak to Mark. 510-889-8000 x200. More

My sun visor on my 2008 Civic had to be replaced due to a design problem. The dealer took care of it immediately and efficiently. design problem. The dealer took care of it immediately and efficiently. More

Preston was knowledgeable and honest. It was a pleasure doing business with him. My car had a flat tire, and I needed immediate service. Preston got my car in right away, and I am very grateful. doing business with him. My car had a flat tire, and I needed immediate service. Preston got my car in right away, and I am very grateful. More

very good service and Sales-Greg is very patient sales guy. Everyone in the dealership is very friendly! I love my new CX9. can't wait to drive it everyday.... guy. Everyone in the dealership is very friendly! I love my new CX9. can't wait to drive it everyday.... More

I always take my Accord to Dublin Honda for maintenance services. The staff is knowledgable, friendly, and honest. I appreciate the timeliness at which my appointment was received and how Kip told me in services. The staff is knowledgable, friendly, and honest. I appreciate the timeliness at which my appointment was received and how Kip told me in advance to ask for him in order to speed things along to ensure I would be set for the shuttle to then take me to work in the morning. During the minor service, Kip called to inform me that my tires were out of alignment and to get the 'ok' for the alignment service which I approved. The service department got my car back to me by lunch time which worked out perfectly as I had a half day. No inconvenience whatsoever and I feel great about taking my vehicle to Dublin Honda knowing that I get excellent quality work. - Brian Thompson Dublin, CA More

Roberto was knowledgeable, friendly, optimistic and upbeat, yet professional. He made this a good experience. I can tell he must have a good reputation, as he had customers waiting to see him and he upbeat, yet professional. He made this a good experience. I can tell he must have a good reputation, as he had customers waiting to see him and he tried to accommodate all without delaying our own transaction. More

Roberto is fantastic. This is the second car I purchased from Roberto in two years. In this case, I came specifically to Roberto at Dublin Honda without even checking other dealers. I moved since my last ca from Roberto in two years. In this case, I came specifically to Roberto at Dublin Honda without even checking other dealers. I moved since my last car purchase but still drove 40 miles because I know I'll get the best deal and best treatment from Roberto. The vehicle I wanted was not in stok or available on the day of purchase (Memorial Day) so Roberto arranged a loaner for me and delivered my car, personally, to me at work more than 45 miles from the dealership on his day off (he had to bring his child)! Roberto (and Dublin Honda) are dedicated to satisfying customers and creating a positive purchase experience. More

Roberto Velasco waited on me..he was very polite and very patience..I looked at alot of cars...he pointed out the plusses of each car...he showed me how each car was different and which one would be the best patience..I looked at alot of cars...he pointed out the plusses of each car...he showed me how each car was different and which one would be the best value for my dollar...he was very couretous and respectful....he was very knowledgible about this model car, oil changes, gas mileage, etc...am sure he was the best sales person working today More

Hi just writing to thank Dublin Honda for the attention he had with us,we are satisfied with how well they Roberto Velasco ,we answered all the questions that we did with great kindness and cortecia,we are he had with us,we are satisfied with how well they Roberto Velasco ,we answered all the questions that we did with great kindness and cortecia,we are happy with our car the car and the truck,we expect to lessen the cafe ,our girls could play in the game room,thanks for your attention. Pantaleon Cabrera and Claudia Moya. More

I came to Dublin Honda for an oil change. I was greeted by Preston, who took the time to check and see if there were any other maintenance issues that needed to be addressed. Preston was friendly, cheerful by Preston, who took the time to check and see if there were any other maintenance issues that needed to be addressed. Preston was friendly, cheerful, and extremely professional, as always. The service work was completed quickly, in less than 30 minutes. In addition, Preston realized that no brake work had been done in a considerable amount of time. He had the brakes checked and determined that they would need to be replaced in the not too distant future. This is the kind of "Attention to Detail" that I appreciate. It speaks volumes about Dublin Honda and is the reason why they are the only ones I trust with my Odyssey van. I am in the market to buy a car for my daughter and I will buy it from Dublin Honda ! More