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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,427 Reviews
Call Service Center (888) 433-2764

1,427 Reviews of Ken Ganley Ford Parma - Service Center

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July 15, 2023

I worked with Ken and he was very nice and helpful throughout my experience at this location! More

by rachel
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
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Jul 17, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Jul 17, 2023 -

Ken Ganley Ford Parma responded

Hi Rachel, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 15, 2023

Great experience! They even took the time to wash my truck! Jeromy and Shawn are awesome in the detail department!!! More

by HEYUBEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeromy and Shawn in the Detailing Dept, Carlyle Franklin
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Jul 15, 2023 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

July 14, 2023

The dealership was friendly, transparent and quick with fixing my issue. I’d highly recommend to anyone More

by danmurph3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C'ontae Prescott, John Zaharia
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Jul 15, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jul 17, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 14, 2023

Recommended a $10,00 electric motor replacement. Electrical problem fixed by another dealer for $700. More

by bqprior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mechanic #8836, C'ontae Prescott
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Jul 15, 2023 -

Ken Ganley Ford Parma responded

Our service manager C’Ontae is reaching out to you to resolve this. If you have any further questions, please contact our Customer Relations Manager at JWheatley@GanleyAuto.com thanks!

Jul 17, 2023 -

Ken Ganley Ford Parma responded

Our service manager C’Ontae is reaching out to you to resolve this. If you have any further questions, please contact our Customer Relations Manager at JWheatley@GanleyAuto.com thanks!

July 14, 2023

Friendly and professional staff, but I don’t think it should’ve take two hours for an oil change and tire rotation. Especially since they knew I was waiting there for the vehicle. More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
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Jul 15, 2023 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. While we're glad to hear that our team provided you with good customer service, we do apologize for the long wait. If there is anything we can assist you with in the future, please let us know.

Jul 17, 2023 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. While we're glad to hear that our team provided you with good customer service, we do apologize for the long wait. If there is anything we can assist you with in the future, please let us know.

July 13, 2023

Service was performed in a timely manner and I was contacted fo any additional work with cost involved. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
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Jul 14, 2023 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, Don, we look forward to having you as a valued customer for many years to come!

Jul 19, 2023 -

Ken Ganley Ford Parma responded

Hello Don, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

July 13, 2023

Everyone is friendly and helpful. The gentleman that helped me check in my vehicle was terrific. It was my 1st time for service there and not sure where to go. He showed me the waitin More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Debbie, and we look forward to working with you again.

July 13, 2023

Everyone very friendly and informative. I recommend highly. I will be taking my truck back for service again. More

by MARYANELLI1129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zaharia
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Jul 14, 2023 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford West.

Jul 19, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

July 12, 2023

Very professional and were very through in explaining the issues with my vehicle and kept me up to date. More

by bbunevich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zaharia
Report | Print
Jul 12, 2023 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

July 12, 2023

We were visiting from Colorado and called before we came bc we had a service alert open accelerating and our home delearship was backed up. The staff was excellent at accommodating us . Everything was pro More

by Sarahkmccartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin, Ken Pitman
Report | Print
Jul 12, 2023 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

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