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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,424 Reviews
Call Service Center (888) 433-2764

1,424 Reviews of Ken Ganley Ford Parma - Service Center

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April 10, 2024

I like the valee pickup and delivery. It was quick and easy. I will do it again More

by gregorywach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Ken Ganley Ford Parma responded

Gregory, Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

April 10, 2024

Everyone I dealt with was great! Came in for a repair on my 2019 EcoSport and left with a 2021 Bronco Sport!!! It truly was a great experience! More

by margekoly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Ken Ganley Ford Parma responded

Marge, Thanks for sharing about your experience with Ken Ganley Ford Parma. Congratulations on your new 2021 Bronco Sport! We appreciate your business and hope to see you again soon!

April 09, 2024

Service department was prompt, informative and listened to my requests. The woman who picked up my car and returned it was polite, pleasant and also informative. More

by irisjarecke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia
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Apr 09, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Iris, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

April 09, 2024

The service was great. They helped me out slightly with the pricing which was nice. Also my car was filthy driving in and left very shiny. I appreciated the extra effort cl More

by MIKEGALLS22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Mike and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

April 07, 2024

Awesome customer service experienced at Bob Gillingham Ford carried over with new owners . Glad Dave and Scott from service department still employed there. More

by MARYKAYKRAFT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave from service is five stars
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Apr 08, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 07, 2024

Problem, analyzed consultation, and fixed in a timely manner The customer service was excellent I would definitely recommend you More

by Brownsabur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know name
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Apr 08, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 05, 2024

Service was completed in a timely manner as promised. It was easy to schedule my appointment and I was informed as to what needed to be done. More

by PATTYMAY79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia
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Apr 07, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

March 30, 2024

He was great! Super helpful and thorough. Helped coordinate my service with my dad in Texas. He went above and beyond! More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moya
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Mar 31, 2024 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 29, 2024

Very pleasant Everyone was friendly and helpful. The repairs were done in a timely manner. More

by christinehrpr
Recommend Dealer
Yes
Employees Worked With
Paul
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Mar 30, 2024 -

Ken Ganley Ford Parma responded

Thanks, Christine, for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

March 25, 2024

Been going to Gillingham for 13years always had great experiences. Hope to continue Excellent Exceptional More

by billy6037
Recommend Dealer
Yes
Employees Worked With
Will
Report | Print
Mar 26, 2024 -

Ken Ganley Ford Parma responded

Billy, Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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