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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,424 Reviews
Call Service Center (888) 433-2764

1,424 Reviews of Ken Ganley Ford Parma - Service Center

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May 15, 2024

Overpriced also lack of information prior to mechanics assessing car. Wanted to charge me 165 twice for two different diagnostics. ALSO OVERCHARGED ME FOR THE ONE . LIKE I LNOW THINGS ARE HARD RIGHT NOW F More

by Fenix2431
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Monske, Scott Acker
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May 15, 2024 -

Ken Ganley Ford Parma responded

We are sorry to hear that you're experience visiting our service center was not a positive one. We would love the opportunity to speak with you about it & address the issues that you had. Can you please email Customer Relations your full name, vehicle info and the best way to contact you JWheatley@GanleyAuto.com thanks!

May 15, 2024

George is always great! He was able to get me in the next day for an oil change. More

by ME13DIDONNA88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Ken Ganley Ford Parma responded

We are very happy to hear George provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 15, 2024

The auto service was done within an hour. I was comfortable in the waiting room. Mr. Gillingham would be proud of you. More

by NOV221968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

May 15, 2024

Agents were polite and courteous, work was done efficiently and quick. Only question l have is l didn't receive a receipt for the work, which was an oil change. The price of $92.00 l thought was ex More

by brownsweek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that Dave was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

May 14, 2024

Kept my informes od process and what work was needed. They had to keep vehicle overnight and made arrangements for a rental car. More

by BONNETT11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Sapienza
4.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with Tracy, George, and our team. We're glad to hear we delivered such a great experience!

May 14, 2024

Good service from everyone in the service department everyone was helpful and kept me updated on the vehicle service. More

by KAREINKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 14, 2024

Always quick to greet me and get my vehicle service started. I will come back again. More

by TJGOWAN80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeromy Acord
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May 14, 2024 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

May 14, 2024

I won’t have them change wipers or air filters again 100 for both WOW More

by JOHN.BARTOLOZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know his name
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May 14, 2024 -

Ken Ganley Ford Parma responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, John, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

May 14, 2024

Awesome people and great service. Highly recommend anyone and everyone to come here!! And see George! More

by Fernando Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Fernando, and don't hesitate to let us know if we can be of further assistance.

May 12, 2024

Service was handled promptly and on time as scheduled. I would highly recommend Ganley Ford for all your service needs. More

by Boomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madelyn Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2024 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

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