Ken Ganley Ford Parma - Service Center

Took long. High price. No one called when done had to keep calling myself dropped off night before High price. No one called when done had to keep calling myself dropped off night before More

Great job from start to finish. I loved that someone was taking care of me personally. I was made to feel special and not just another car. I loved that someone was taking care of me personally. I was made to feel special and not just another car. More

Service department used to be great now replacing parts that's not the problem or bad mechanic's that's not the problem or bad mechanic's More

Pam was only bright spot and not even her responsibility, everything else was a bad experience, commission of the facts when signing up for a hitch no mention of third-party doing it thought it was going to everything else was a bad experience, commission of the facts when signing up for a hitch no mention of third-party doing it thought it was going to be done by Ford, miscalculation on the tax sales tax and then thought I was wrong but it turned out I was right they tried overcharging me by $1200, problems with hooking up to Ford pass, and vehicle heads are at a recall on it that they knew about but sold it to me before fixing it More

The team check on me and kept me informed with what was going on with my car I wish other companies can learn to more professional and kind like the team they have while I waited they offered me coffee and going on with my car I wish other companies can learn to more professional and kind like the team they have while I waited they offered me coffee and lounge was very clean with television I felt as if I was home More

Everything was perfect from Dave in service handling scheduling for oil change, repairs, parts needed, handling warranty, and valeting the car. Kim and Molly were great on pick up and delivery and every scheduling for oil change, repairs, parts needed, handling warranty, and valeting the car. Kim and Molly were great on pick up and delivery and everyone I talked to was also efficient, helpful and pleasant! Great job all! More

Very friendly and helpful staff knew exactly what work was done and what future work would be.needed was done and what future work would be.needed More

I am so pleased that I was treated just like I was at Gillingham Ford! Still the family owned feel! Great experience! Gillingham Ford! Still the family owned feel! Great experience! More

Great customer service! Sociable, answered my questions, and then some! Waiting room was clean and there was free coffee!! Sociable, answered my questions, and then some! Waiting room was clean and there was free coffee!! More

Since sold to ganley customer service has tanked and worker competence extremely poor. When it was owned by Gillingham went there for over 25 yrs. Taking my business elsewhere!! worker competence extremely poor. When it was owned by Gillingham went there for over 25 yrs. Taking my business elsewhere!! More