Ken Ganley Ford Parma - Service Center

Great service great work done car is running well praying it continues running well it’s my daughter car who is a senior in OU praying it continues running well it’s my daughter car who is a senior in OU More

I have always gotten good service here when it was Gillingham and it continued with Ganley. I have been with Gillingham and Ganley for over 40 years. Gillingham and it continued with Ganley. I have been with Gillingham and Ganley for over 40 years. More

Had vehicle for over a month total. Several parts replaced and issue is still present. When addressed as to why some parts were replaced but did not solve the issue I was told that it w Several parts replaced and issue is still present. When addressed as to why some parts were replaced but did not solve the issue I was told that it would have needed to be replaced anyway. Very disappointed with service for having vehicle for so long and still not finding the root cause. At this point I do not feel comfortable bringing my vehicle back to be charged for more parts and labor. Communication was not great either. I had to call several times to find out the status, a note was left for the manager to give me a call, which never happened. Alicia was an awesome service rep! She communicated well the first time I had the truck in for the issue and listened to my problem to ensure the tech could replicate the issue. The second time around was a different story, I got Will as my service rep. Communication wasn't very good, interrupted while talking to the service manager and didn't communicate well to the technician even though I showed him a video of the problem and relayed exactly what needs to happen to have the issue appear. I will be ensuring I work ONLY with Alicia, if I decide to come back. More

Very impressed with service I rec'd on Tuesday. Was concerned about brakes. Thought had to be replaced. Diagnostic showed some rust on a rotor but brakes showed good on test. What a relief. Will wa Was concerned about brakes. Thought had to be replaced. Diagnostic showed some rust on a rotor but brakes showed good on test. What a relief. Will was very thorough on what would be done and took time explaining what would be done. Very pleased with appt. More

Been with Bob Gillingham for years and hope to have positive experiences with Ken Ganley. positive experiences with Ken Ganley. More

He was very informative. and answered all my questions. He told me how much wear I had remaining on my tires. and answered all my questions. He told me how much wear I had remaining on my tires. More

I came in for a recall job they were very nice and explained everything and they did it very fast i give them an A+ explained everything and they did it very fast i give them an A+ More

George was very kind and professional. He kept me updated throughout the process. Would recommend this dealer to friends and family He kept me updated throughout the process. Would recommend this dealer to friends and family More

Still giving good service even after being sold. Glad to see many of the previous employees still on the job. I was worried I might need to change dealers. So far, so good. Glad to see many of the previous employees still on the job. I was worried I might need to change dealers. So far, so good. More

Not enough staff. Nice people overworked No one answered the phone “Ford” system for tracking parts stinks Not seamless for one associate to help or answer questi Nice people overworked No one answered the phone “Ford” system for tracking parts stinks Not seamless for one associate to help or answer questions if another associate initiated paperwork on an issue or repair More