Ken Ganley Ford Parma - Service Center

Gillingham Ford has always been my local car dealer for Service and will continue with Ganley Ford West. My Service Advisor, George, was friendly, knowledgeable and kept me informed from start to finish. Service and will continue with Ganley Ford West. My Service Advisor, George, was friendly, knowledgeable and kept me informed from start to finish. The Dealership has a clean, comfortable waiting room and all the employees are kind and helpful. Excellent Service and Sraff! More

I am dissatisfied with my recent experiences at this dealership. Before the dealership was purchased by Ken Ganley’s group, this dealership was my favorite Ford dealership location. However, I recently dealership. Before the dealership was purchased by Ken Ganley’s group, this dealership was my favorite Ford dealership location. However, I recently had an issue with my 2023 Escape (purchased elsewhere) in which the engine overheated while I was getting on the highway. After letting the car cool down I drove it to Ken Ganley Ford Parma and asked them to fit it into their schedule somewhere. They did bring it in, but had zero loaners and could not even rent me a vehicle due to Ken Ganley policy - something that was permitted with Bob Gillingham and is permitted at other dealerships today. They also did not even call to update me for over a week - any time I spoke to them was because I called them myself to ask for an update. I only found out the car was ready for pickup because I happened to call. Now, three weeks later, the car is having the same issue. I called the dealership approximately 36 hours ago and had to leave a message with the operator because no one answered the phone after trying the service dept multiple times in a row, and have never heard back since. I ended up calling another dealership who was able fit me into their schedule, and also was able to tell me the service I received for my vehicle at Ken Ganley is actually a two part service in which the second part can be done if the first part doesn’t resolve the issue. I never learned any of this from Ken Ganley’s service department. I am extremely frustrated that I am having these very serious issues with my brand new car and that Ken Ganley Ford doesn’t seem to care. I don’t blame the staff because they are mostly the same as they were previously - I blame poor leadership, poor management and poor policy by Ken Ganley. More

Fast and courteous service. The oil change and tire rotation was completed in about 30 minutes. The oil change and tire rotation was completed in about 30 minutes. More

Very good service but did not communicate results of maintenance check I had to ask. They also did not mark the form showing each item they reviewed as they have done in the past. This is helpful for th maintenance check I had to ask. They also did not mark the form showing each item they reviewed as they have done in the past. This is helpful for things like tires and brakes wear status. More

They were fast and nice great customer service I would definitely go again thank you definitely go again thank you More

I felt that this dealership/ service advisor was attentive and efficient. I felt that the dealership had a comfortable and spacious waiting area . attentive and efficient. I felt that the dealership had a comfortable and spacious waiting area . More

Fast, Friendly, very accommodating, professional, experienced, Awesome customer service, very clean, organized, love the coffee! experienced, Awesome customer service, very clean, organized, love the coffee! More

Excellent service, treated with great hospitality, everyone was very engaged with asking if you need anything everyone was very engaged with asking if you need anything More

Had the best experience with George Bode. He was knowledgeable, professional kind and funny. Super helpful throughout the whole.process . Highly recommend him and Ken Gangley Ford He was knowledgeable, professional kind and funny. Super helpful throughout the whole.process . Highly recommend him and Ken Gangley Ford More

Poor communication. Felt we were mislead. Tried to get us for 10k repairs. Will not be back after going there for over 20 years Felt we were mislead. Tried to get us for 10k repairs. Will not be back after going there for over 20 years More