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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
3,484 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 3,485 reviews

March 07, 2025

Efficient and nice people. They were considerate and did what needed done quickly so I wasn’t there all afternoon More

by janet.kraus
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us, Janet. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 06, 2025

Had my car in for service on Monday. I was told it was fixed. Drove it for about 5 minutes and the same problem happened. I was disappointed because again I was inconvenienced and had to More

by LZANATH98
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Yerace
3.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2025 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

March 06, 2025

Did a great job taking care of my wants and needs. Salesman had great knowledge of vehicles. More

by jamesctown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2025 -

Ken Ganley Ford Parma responded

Here at Ken Ganley Ford Parma, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

March 06, 2025

Dave moga is a great guy. he leaped me very much. getting my car back into pristine condition More

by Shawn Kessie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2025 -

Ken Ganley Ford Parma responded

It's great to hear that Dave and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

Mar 09, 2025 -

Ken Ganley Ford Parma responded

Hi Shawn, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

March 06, 2025

Alicia said that she could fix the truck and she did the first time awesome people work at KEN GANLEY FORD thank you More

by HEISLEYTIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
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Mar 06, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words for Alicia and for taking the time to leave us this wonderful feedback!

March 06, 2025

Very professional and listened to my questions. Put me in the right direction to answer my questions. More

by LAURAK9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2025 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience, Laura! We sincerely value your business and look forward to your next visit.

Mar 09, 2025 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 05, 2025

Mike and the staff at Ford were very helpful in every way. They really cared about having everything right for me. More

by Adam T
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike LaScola
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Mar 05, 2025 -

Ken Ganley Ford Parma responded

Adam, Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

March 05, 2025

I love dealing with Dave Moga in service, he always handles things on time. Would recommend him to anyone. More

by Kwmiller2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with Dave and our team. We're glad to hear we delivered such a great experience!

March 05, 2025

Mark did an excellent job getting me an amazing deal. He worked with me hand by hand to get me the best deal he could for myself. I would recommend him 100%. More

by Ramgelis Gil Pena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2025 -

Ken Ganley Ford Parma responded

Thanks, Ramgelis, for sharing your thoughts about your experience with Mark here at Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

March 05, 2025

You guys tried to fleece me for more than $5K to replace my rack and pinion. You quoted me MSRP for the part, plus a Core Charge. I can buy the same part cheaper, from you, through parts.ford.com, $1100 che More

by abc123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan Yavorsky
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2025 -

Ken Ganley Ford Parma responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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