Kelly Toyota of Hamburg

Brought my car in for service. Only because I had a slow leak in one of my tires and lost my locking lug nut. Figured your “ experienced “staff could handle a tire fix! Sat for an hour. Was told it was a lo leak in one of my tires and lost my locking lug nut. Figured your “ experienced “staff could handle a tire fix! Sat for an hour. Was told it was a loose valve stem. Great! Easy fix! 4 hours later that night, came out of work, sensor light again! Took the tire of, since I got a lock lug nut while I was there. Found a screw in my tire! So much for someone doing their job correctly! Makes me wonder if they are actually doing things correctly when servicing my under the hood maintenance! Very unhappy with the service department right now! More

Andy is a very knowledgeable as well as laid back representative. At first I was set on a RAV4 XLE but Andy listened to my needs to get me into the appropriate vehicle which ended up costing less. I representative. At first I was set on a RAV4 XLE but Andy listened to my needs to get me into the appropriate vehicle which ended up costing less. I highly recommend going to Andy for all your Toyota/Hyundai needs. More

Andy Caufield was so nice to work with. He made getting into a new truck a great experience. I look forward to dealing with freedom Toyota in the future. into a new truck a great experience. I look forward to dealing with freedom Toyota in the future. More

I recently bought a used 2015 Ford F-250 Diesel Truck from this dealership. I traded a Ford F450 & a 28’ 5th wheel camper. The dealership worked very hard to find comps. and buyers for my trades to close from this dealership. I traded a Ford F450 & a 28’ 5th wheel camper. The dealership worked very hard to find comps. and buyers for my trades to close the deal. I had the good fortune of working with Andy Caufield as my Sales Agent. Andy was professional and respectful at all times. He answered all my phone calls & messages in a timely fashion, even on his days off. He worked diligently to close this deal which took over two weeks to put together and close. I would highly recommend Any Caufield and Freedom Toyota to anyone looking for a great car buying experience. More

Service FRAUD Took my 2017 Tundra in for standard service. While I'm sitting in lounge waiting the service manager, Nick Gentili comes out to tell me I need a new b Took my 2017 Tundra in for standard service. While I'm sitting in lounge waiting the service manager, Nick Gentili comes out to tell me I need a new battery. I said what are you talking about the battery is performing without a flaw, starting the engine without as much as a hesitation. Gentili said the mechanic has found battery acid all over the battery, probably due to cracks in the battery. I asked to see it. Gentili and I went out to the service bay, the mechanic lowered the lift and tried to tell me that the road dirt on the battery was due to cracks in the battery and it was leaking acid. xxxxxxxx! I told them to clean the battery and show me the "cracks." Gentili said, "well if that's what you want that's what we'll do." xxxx right that's what I want. When the truck was finished and they brought it out I asked Gentili to pop open the hood and show me the battery, which he did, and low and behold NO CRACKS! I asked Gentili "so there are no cracks" to which he replied, "no cracks." So I don't need a new battery do I. Gentili didn't reply. 100% RIP OFF! Go somewhere else for service! More

Not happy needed brakes at 24000 miles. Not happy with Toyota to need brakes and rotors resurfaced at this low of mileage Disappointing expect better from rav4 Toyota to need brakes and rotors resurfaced at this low of mileage Disappointing expect better from rav4 More

Bought my first car. Definitely going back in the future. Everyone at the dealership was very accommodating. I was sold a car that fit my needs, rather than being pressured to buy something more. Andrew made Everyone at the dealership was very accommodating. I was sold a car that fit my needs, rather than being pressured to buy something more. Andrew made sure to budget more than enough time to walk me through the entire car buying process and made sure that everything was easy and clear to understand. I intend to have this car for more than the next decade, but I plan on coming back here when I need my next one. More

New Truck Excellent customer service provided by Doug, this guy is over the top committed to the customer and customer buying experience. If you want a great c Excellent customer service provided by Doug, this guy is over the top committed to the customer and customer buying experience. If you want a great car/truck sales experience go visit Doug! Doug and Liza helped us with EVERY question we had as well as not pressuring us in any way. Non commissioned sales staff makes for a very pleasurable and customer oriented buying experience! More

Good experience with Chad After being a customer since 2011 I feel that service across the board has been consistently great. Chad just kicked it up a notch!!!. He delivered After being a customer since 2011 I feel that service across the board has been consistently great. Chad just kicked it up a notch!!!. He delivered everything he promised and explained everything that was being done to my vehicle for 4 Runner 60K major check up, along with the estimate for the cost. He was also extremely aware of pricing and my budget for this big ticket expense. My spouse and I have purchased 8 Toyotas over the years and the last three were purchased at Freedom-(thanks Raj). Kudos Chad (And Erin, Nicky and Jeremy) Your are the service TEAM! Car loaner program with Enterprize was also a helpful and smooth transition. More

brake issues I will not be back. I feel that I was set up for brakes and put in a very unsafe driving condition. last January 2019 had inspection and was told brak I will not be back. I feel that I was set up for brakes and put in a very unsafe driving condition. last January 2019 had inspection and was told brakes ok till next inspection. came in for oil change in November 2019 .I was told my brakes are a one. I did not drive truck for 3 months due to surgery . will not be back and will not recommend freedom Toyota. More