Kelly Toyota of Hamburg

I just wanted to test drive a sport truck. Was put into an off-road. When he found out that I was not buying this day. I was given the old bums rush out the door. There is much more about my 25 minutes fro an off-road. When he found out that I was not buying this day. I was given the old bums rush out the door. There is much more about my 25 minutes from xxxx visit. Suffice to say that I will not spend my money at this dealership. More

Service used to treat me like a queen when I bought my brand new Camry in 2011. Now they treat me like an imbecile. Nick Gentili, my service manager, is pushy, borderline rude, lied to me, tried to sell brand new Camry in 2011. Now they treat me like an imbecile. Nick Gentili, my service manager, is pushy, borderline rude, lied to me, tried to sell me a new battery which I did not need, took three days to get me a fourth tire instead of just telling me they weren't all in stock, I could have brought my car back another day. They put me in a gas hog Nissan pickup as a free loaner car. I got fed up and told them to just take the new tires off and I'll go somewhere else. Nick told me he couldn't because my car was still on a lift and the service people had all left. COME ON!! What dealership leaves a car on a lift for three days??? They must think I'm stupid. On top of everything, Nick seems to have a problem wearing a mask. I had to ask him to wear his. I'm gonna try one of the Toyota dealerships in Harrisburg. More

Terrible experience in service, both times I tried. I had a radio issue on my 10,000 mile Toyota. Full Warranty. They said someone already had messed with the radio and damaged it, so I had to pay for th had a radio issue on my 10,000 mile Toyota. Full Warranty. They said someone already had messed with the radio and damaged it, so I had to pay for the repairs. They said they'd take pictures of the damage for proof, but couldn't provide those pictures. Another time I had them program a spare key. After 90 minutes of waiting, they said it's a used key, they can't program it. And the bill was $150. Insulting. I got the key programmed elsewhere with no problem. Many of my friends have had similar experiences. I'll never trust them again, even for free warranty work. More

Awesome team at Freedom!! Eric Savage,John Bobo ,Doug Murphy all 1st class,made it very simple,best deal anywhere,very enjoyable!! Love my 2021 Tacoma TRD PRO !!! Murphy all 1st class,made it very simple,best deal anywhere,very enjoyable!! Love my 2021 Tacoma TRD PRO !!! More

Was in for service with my daughter’s car for a recall. After an hour and a half of waiting for this recall to be done I was told that there was a clip that was broken during the recall and they would have After an hour and a half of waiting for this recall to be done I was told that there was a clip that was broken during the recall and they would have to order and additional part. I asked him if they could do it today and how much longer it would be he said well it’s lunchtime now and I would have to get back to you on that. So I sat back down waiting to hear from him. About 20 minutes went by and I did not see the gentleman that help me. I knocked on the service door and of course nobody was in there. I finally found somebody walking out in the service drive who said he was just a driver but would help me find somebody. They found another service gentleman who is nicer than the one I had and said he apologized the other Guy must’ve stepped out for lunch. It was now 1230 and I’ve been waiting to hear back from this gentleman since 1145. I explain the situation to him and he replied yeah I think he has a loaner set up for you. He walked me over the Enterprise counter and nobody there. I called the number and they said they would be back at 1pm. 30 minutes yet. When they finally arrived i was asked to give my credit card for a hold. I feel I should not have to since it’s the dealerships fault for damaging the car during the recall. After getting my loaner car (non Toyota) I checked in with the service desk to make sure they had my contact info. They did. Finally after being there since 10am I was out at @1pm with an unfinished car. I called in a few hours later asking to speak to the service manager which I left him multiple messages over the past two days and still no response back back. Our family has bought five Toyotas over the past five years we’ve seen a lack of customer service and a big change within the whole dealership especially service. There is too much turnover for the guys in the office or people keep getting reassigned. Erin my top advisor. Now I was assigned some guy Nicky. My car was finished within two days and was delivered back to me that was the only good thing that came out of this. If I could give 0 stars I would. Word of advise for your dealership. Keep the good people get rid of the bad. Stop moving people around to different positions. Not only did I hear that happened with Erin who I dearly trusted the most but I heard it was a constant issue with service management playing musical chairs with people. I read other reviews about freedom and again you will lose another customer. Performance is 2 blocks from me. Freedom was a mistake. More

Poor customer service tell u one thing then recant tried talking to manager just got passed around Lindsay is dishonest makes mistake no structure no one is held accountable was good three years ago now und talking to manager just got passed around Lindsay is dishonest makes mistake no structure no one is held accountable was good three years ago now under new manager horrible place DO NOT GO OR TRUST FREEDOM TOYOTA. Gave me one price even set me up for appointment then went back on their word LIRES. Found same vehicle at Kelly mittsubishi was treated with respect made my purchase there . Freedom Toyota lost my bussiness!!!!!' Over priced More

My overall experience was good but when they told me my hubcap was loose I assumed they'd tighten it. After all I had my tires rotated and a frontend alignment. Turns out apparently they did not tighten hubcap was loose I assumed they'd tighten it. After all I had my tires rotated and a frontend alignment. Turns out apparently they did not tighten it and it fell off ..... Why would I need to tell them to tighten it???? Ugh so now it was an added expense when it should have been done when service knew it. More

Family purchased 3 vehicles and we are now haggling over $200 roof crossbars because we have already bought the vehicle, nothing more can be done $200 roof crossbars because we have already bought the vehicle, nothing more can be done More

Just want to say that since management placed the service staff on commission basis, the department has been declining. I feel like things are sold to me that are not needed, as some of the reviews listed b staff on commission basis, the department has been declining. I feel like things are sold to me that are not needed, as some of the reviews listed below suppport my thoughts. Want to improve?, get these people off commission and pay them a good wage. they work hard to service. I go there each time wondering what they are going to push on me this time? I follow my maintenance book to the mileage, so its not like I dont accept reccomendations for the factory service guide. This past year + surely showed me a decrease in service and increase in expenses out of my pocket. We bought 4 Toyotas from Freedom in my household since 2012. Needless to say, I am not happy. Love the cars, love, Raj, question the service. Oh and by the way, my fuel pump warranty recall that was performed recently, kicked the sensor lite off when I got home, 30 miles later. Took it to another garage, and was told that the sensor light for this warranty fix was NOT reset. JEEEEZ. More