Kelly Toyota of Hamburg

Just getting home and I don't know whether to be disgusted or just plain mad. The service fellow was very nice - and I have nothing but nice things to say for Mark. But, the treatment and scam has disgusted or just plain mad. The service fellow was very nice - and I have nothing but nice things to say for Mark. But, the treatment and scam has to be told. Took my truck in for a recall for a leak in the 3rd brake light. Was told it needed a part and that would be called the following week. No call. Called them after a month and they said the part was in - bring your truck in. Took off from work to get there today. They did the work and when called for the close out - it was to be $250!!!!! What? The light needed to be replaced and that was not covered. Still not understanding I asked for the part..it had to be replaced for a broken stud. I've never touched this light and asked how can that happen. No answer. Upon looking at the part it was not broken at all! The piece was never there - maybe from install not sure. At any rate I never told that this would include a $150 light and service charge. Nothng was ever mentioned,so I had to pay ro no truck.i don't write reviews but this has me ill that Kelly Toyota pulled this off. 40 years of beer buying driving and taking care of cars -never was tricked the way I was today. More

Excellent sales service by Hamdy Osmin.Brilliant Excellent sales service by Hamdy Osmin. Brilliant knowledge of vehicle. Would recommend him to potential customers. Excellent sales service by Hamdy Osmin. Brilliant knowledge of vehicle. Would recommend him to potential customers. More

we were very happy with toyota tacoma we purchaced atyour dealership hamdy el sayed osman was a terrific salesman very nice young man. dealership hamdy el sayed osman was a terrific salesman very nice young man. More

Fabulous service. Raj was wonderful and we had a great experience and are very happy with our beautiful new 4Runner experience and are very happy with our beautiful new 4Runner More

I would like to say how helpful,professional yet down to earth Tim Long washelping me purchase a new car yesterday. He made me feel comfortable,and was very kind and patient with all my questions. Thanks ag earth Tim Long washelping me purchase a new car yesterday. He made me feel comfortable,and was very kind and patient with all my questions. Thanks again Tim for a wonderful experience, in a time of high anxiety!!😊 More

Great experience, fast and reliable. The salesman Tim was wonderful to work with. Would highly recommend. Everyone was very pleasant to work with! Ask for Tim! was wonderful to work with. Would highly recommend. Everyone was very pleasant to work with! Ask for Tim! More

I was very pleased with Liza Lonergan. She was very friendly; knowledgeable, helpful and personable. She was a good person to work with. I'm sure she will be someone to look forward to doing business w friendly; knowledgeable, helpful and personable. She was a good person to work with. I'm sure she will be someone to look forward to doing business with in the future. BS More

Well very happy and satisfied with the truck I purchase, Overall one of the best time buying a new vehicle. Everyone could not have been better. My salesman was top notch .Thank you Hamdy. Overall one of the best time buying a new vehicle. Everyone could not have been better. My salesman was top notch .Thank you Hamdy. More

Returning customer because of great customer service and up front pricing. Raj has sold me two trucks over the years. I also start here when ever shopping for a vehicle. up front pricing. Raj has sold me two trucks over the years. I also start here when ever shopping for a vehicle. More

Was very pleased with our sales agent; very helpful, friendly & polite. Liza knew the vehicle inside and out and was willing to help with any questions we had. Very little haggling until we came to an a friendly & polite. Liza knew the vehicle inside and out and was willing to help with any questions we had. Very little haggling until we came to an acceptable pricing agreement. Also impressed with Jeff (financial paperwork). He was friendly, well prepared, and efficient. All in all, a very satisfying experience. More