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Kelly Toyota of Hamburg
Hamburg, PA
1,353 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,353 Reviews of Kelly Toyota of Hamburg
June 30, 2022
I recently had the pleasure of purchasing a vehicle from Hamdy Osman at Kelly Toyota of Hamburg. Hamdy took care of all my questions and concerns. He was professional, accommodating and friendly throughout Hamdy Osman at Kelly Toyota of Hamburg. Hamdy took care of all my questions and concerns. He was professional, accommodating and friendly throughout the entire buying process. He got me the reserved allocation that I wanted quickly for how crazy the market is these days. I've purchased three cars previously in my life -- this one was the best buying experience, by far. I will gladly buy from Hamdy again. More
by acity1x23
Employees Worked With
Jacelyn Detwiler, Jeff Ruscavage, Hamdy El Sayed Osman
June 15, 2022
My wife and I bought 4 cars when this place was Freedom Toyota and we couldn't be happier. However over the last few years this place has really changed and unfortunately not for the better. I never had is Toyota and we couldn't be happier. However over the last few years this place has really changed and unfortunately not for the better. I never had issues with the sales side of things and our salesman Doug Murphy has always treated us great and I would recommend him to anyone who is in need of a vehicle. The service department on the other hand has been a joke. Most recently we had our Tacoma down for service and it was to be a routine service at 85k. We dropped it off last night and a lady called and said it would take longer because they wanted to check the frame rust recall(again no issue) We have always been diligent with the service for our vehicles so we always do what is recommended no matter the cost. I get a phone call today from a service advisor but unfortunately I missed it. They called my wife and told her all this stuff needed to be done. My wife agreed to the service because you do what they "recommend". Well I called and asked why they were doing the 4x4 service on it when we literally just had it done last time. The service advisor says well I didn't see it in your file but let me check. Guess what???? Looks like it was done and your bill should be $400 less. So if I wouldn't have called and questioned it they would've charged us for something that didn't need to be done. My advice stay away from this service department here. Imagine what they are doing to older or single people who just think they're doing the right thing by listening to the dealership. Sorry for the long rant but this needs to be addressed More
by Mjetfan0686
Employees Worked With
Mark
May 07, 2022
I Previously bought a vehicle when it was freedom Toyota, no issues. Went back in the market for a different vehicle (new Kelley Toyota), and I was very disappointed. I just feel like I wasn’t taken seriousl no issues. Went back in the market for a different vehicle (new Kelley Toyota), and I was very disappointed. I just feel like I wasn’t taken seriously and the staff was rude. They low balled an offer for my trade in, which made me feel like they thought I was stupid. So, I took my business elsewhere and traded my vehicle for a WAY BETTER price with a Subaru dealership, and I bought a brand new Subaru. My whole family has bought from Freedom/Kelley Toyota in Hamburg, but we will not be returning due to the poor and rude customer service. I hate to leave a bad review on anyone, but it needed to be said. More
by Em
Employees Worked With
N/A
April 28, 2022
Got an oil change as i was passing through hamburg and visiting Cabelas. Nicky handled my oil change.. He was very pleasant to talk to and very knowledgeable about cars. I will return! visiting Cabelas. Nicky handled my oil change.. He was very pleasant to talk to and very knowledgeable about cars. I will return! More
by jnaimoexp
Employees Worked With
Nicky Gentili
April 27, 2022
I was passing through PA and my “check engine” light went on so I headed to Toyota. Upon entering I was greeted by Nicky G. He was professional and personable. Nicky made me feel very comfortable as I waite on so I headed to Toyota. Upon entering I was greeted by Nicky G. He was professional and personable. Nicky made me feel very comfortable as I waited for my car to be taking care of, and in no time I was on my way. Excellent service! More
by Llorraine345
Employees Worked With
Nicky Gentili
April 08, 2022
A+ at my service advisor. She was professional, prompt with updates and incredibly beautiful. No one wants to wait at a dealer while their car is getting worked on, but If you She was professional, prompt with updates and incredibly beautiful. No one wants to wait at a dealer while their car is getting worked on, but If you have to wait at the dealer then you may as well wait at Kelly Toyota in Hamburg PA. More
by Tiredofthewoods
Employees Worked With
Brianne Verdier
March 07, 2022
I had an amazing experience of purchasing my first ever vehicle through a dealership with Taylor Schlitzer and the dealership staff. He got me the best deal he could. He kept my mind at ease when I felt ne vehicle through a dealership with Taylor Schlitzer and the dealership staff. He got me the best deal he could. He kept my mind at ease when I felt nervous and made the process very smooth. He was very knowledgeable about the car I was offered. I told everything I wanted to hear. The other staff members were very amazing as well! They offered me drinks, food, and lots of peace of mind. I am very pleased with my experience! 5 stars! More
by NWieand
Employees Worked With
Tayler schlitzer
February 23, 2022
Told me a car was available and then when I got there I was told that it sold 30 min ago. I live in Philadelphia and hamburg is far away. I was lied to and then when I asked what they would do to fix this was told that it sold 30 min ago. I live in Philadelphia and hamburg is far away. I was lied to and then when I asked what they would do to fix this and the manager said that they don’t take reservations after he didnt even know what car I was talking about at first. What does that even mean? I think I was lied to and they said they had the car that I wanted so then they were gonna try and sell me something else. They really screwed me during rush hour and I should have just went to my local dealer. Should never have gone there. More
by Alpert54
Employees Worked With
Lindsay
February 01, 2022
Jeff Hinkle was great as our salesman, he was right on top of things looking out for us right from the start, he went above and beyond to give me the best 1st time buying experience I would recommend Kell top of things looking out for us right from the start, he went above and beyond to give me the best 1st time buying experience I would recommend Kelly Toyota and Jeff to everyone. Also Mike Williams your detail mgr wow fantastic job and extremely fast and friendly. Thank You Jeff and Mike and Toyota for having a GREAT CREW! More
by pbamthomas1
Employees Worked With
Mike Williams detail mgr, Jeff Hinkle
