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Kelly INFINITI

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.8
1,077 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line. We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well. We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future. With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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155 Andover Street

Danvers, MA

01923

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Showing 1,077 reviews

September 03, 2022

James went above and beyond to make sure I was satisfied. A battery change caused a key service light to come on. James had the battery in my key fob changed for no charge and had a master tech stop what he More

by Fieldjas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Pakkila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2022 -

Kelly INFINITI responded

So happy to know that you had a great experience! It is great that both James and Casey really went above and beyond to take care the issue with the key service light. We really appreciate you taking the time to share this with us - we will be sure to pass this along to James and Casey!

September 03, 2022

James and Pete are accommodating all the time. They get you in and out with no problem. I’m always happy to see them because I know they will get it correct the first time. Thanks More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2022 -

Kelly INFINITI responded

This really means a lot to us, Joe! We are so happy to know that James and Pete were so helpful and took excellent care of you from start to finish! Please do not hesitate to reach out if there is anything else we can do for you!

September 03, 2022

Was very helpful and a Day before we misunderstand about tire situation and we come back next day and he also was able to help and take care of the issue More

by My infinity
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2022 -

My infinity responded

A day before we was there to resolve the matter, was unable because they shifty close at five on weekdays so we come back next day and was very helpful Jasmine was so nice and Peter also come in and talk and was very helpful and the matter was resolved..Thank You For Your Hard Work.

Sep 06, 2022 -

Kelly INFINITI responded

We are happy to know that everything worked out! It is great that Jasmine and Peter made sure everything ran smoothly and that you were well taken care of! Thank you for taking the time to share this with us!

August 29, 2022

My experience at Kelly Infiniti was an easy, fun and smooth experience! Justin was very professional and a pleasure to work with. More

by thirza_hill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Jessamy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2022 -

Kelly INFINITI responded

On behalf of Justin, thank you so much! We are so happy to know that you had an awesome experience and that Justin was so helpful and a pleasure to work with! We really appreciate you taking the time to share your feedback with us - please do not hesitate to reach out if there is anything else we can do for you!

August 17, 2022

I had my Infiniti serviced last week and Nick was excellent! He took good care of what I needed done and kept me informed every step of the way. Truly wonderful customer service that I really appreci More

by Elizabeth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2022 -

Kelly INFINITI responded

We are so happy to hear this, Elizabeth! It is great to know that you had the opportunity to work with Nick and that he took excellent care of you and your INFINITI! We really appreciate you taking the time to share this with us! We will be sure to pass this along to Nick!

August 01, 2022

I went with my brother buy Infiniti Qx50 And Lisa helped us she is very friendly and professional More

by edin
Recommend Dealer
Yes
Employees Worked With
Lisa Avola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roman Babayants
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Aug 01, 2022 -

Kelly INFINITI responded

So happy to hear that, Edin! It is great that you had the opportunity to work with both Lisa and Roman and that they helped you brother get into a new QX50! We really appreciate you taking the time to share this with us! We will be sure to pass this along!

July 27, 2022

Great customer car service. Got in and out quick with in 30-45 minutes for tire change and inspection sticker. More

by Niconadales1993
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Pakkila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2022 -

Kelly INFINITI responded

So happy to hear that! It is great that you had such a good service experience and Casey made sure you were well taken care of! We really appreciate you taking the time to share this with us!

July 21, 2022

Josh was very attentive with finding me what I was interested in. He is very professional beyond words. I am now a happy Infiniti customer. Thank you! More

by Plima
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Figueiredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roman Babayants
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Jul 22, 2022 -

Kelly INFINITI responded

We are so happy to hear that! It is great that you had the opportunity to work with Josh and he made sure you were well taken care of from start to finish! Knowing that you are a happy INFINITI customer certainly means a lot! Please let us know if there is anything else we can do for you!

Jul 22, 2022 -

Plima responded

Thanks soo much!

July 21, 2022

Josh is a first class professional with a personal touch and attention to every detail More

by lcmobilemassage
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Alterio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Figueiredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roman
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Jul 21, 2022 -

Kelly INFINITI responded

This really means a lot to us! We are so happy to know that you had the opportunity to work with Josh, Eric, and Roman and that all three took excellent care of you! We really appreciate your support - we will be sure to pass this along!

July 13, 2022

Josh was very polite, professional and transparent through my car buying process. He took his time answering questions and definitely made my car buying experience a positive one. I also had the ple More

by Tracyc
Recommend Dealer
Yes
Employees Worked With
Josh Figueiredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roman Babayants
Report | Print
Jul 14, 2022 -

Kelly INFINITI responded

Thank you so much, Tracy! It is great to know that you had the opportunity to work with Josh and Roman and that they took excellent care of you! We are glad that they both made sure all your questions were answered and that the entire process ran so smoothly! We really appreciate your recommendation, Tracy! Enjoy your new INFINITI!

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