Jasmine Hernandez
Jasmine Hernandez at Kelly INFINITI

Jasmine Hernandez

Service Coordinator

Kelly INFINITI

155 Andover Street
Danvers, MA 01923

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31 Reviews
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31 Reviews

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31 Reviews of Jasmine Hernandez

June 20, 2026

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Employee Rating

They left Oil all over the engine they over tighten the oil cap. I had to use a wrench to get it loose. More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 22, 2026

Kelly INFINITI responded

We are sorry to learn about this, Ron. Please feel free to reach out to us directly at 978-774-1000 so we can look into this further. Thank you.

June 03, 2026

Dealership Rating
Employee Rating

Great experience, Mike and Eric made the purchase experience easy and did an amazing job More

by olgaperezbonnelly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Alterio, Mike Fecteau

Jun 04, 2026

Kelly INFINITI responded

Thank you for the wonderful review! We’re thrilled to hear you had a great experience and that Mike and Eric made the purchasing process easy and enjoyable. Providing a smooth, stress-free experience is what we strive for, and we're glad they delivered. We truly appreciate your kind words and your trust in Kelly INFINITI. Enjoy your new vehicle, and we look forward to assisting you again in the future!

June 02, 2025

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The Entire Team here is extremely helpful and always working to get what is needed done in a timely manner. James Savage and his entire team provided above and beyond service, with outstanding follow u More

by buddyfears
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maria Capano, John Delrosario, Nick Gird, Casey Pakkila , Barry Everson, Ryan Fila, Topher Hurley, James Savage, Jason Wheeler

Jun 03, 2025

Kelly INFINITI responded

Thank you for your wonderful feedback! We're delighted to hear that James and the entire team went above and beyond to provide you with timely and outstanding service. Your satisfaction is our top priority, and we truly appreciate you choosing Kelly INFINITI. We look forward to serving you again!

April 30, 2024

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Employee Rating

My rating is based on the service department led by Pete Jervinis. Jasmine also adds great value with her knowledge of the cars and owners. More

by sjsmith@protonmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maria Capano , Peter Jervinis

Apr 30, 2024

Kelly INFINITI responded

That is great to hear! We are glad that you had such a pleasant experience working with Pete and Jasmine and that they both took excellent care of you! Thank you so much for taking the time to share this with us!

April 20, 2024

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Employee Rating

Thank you to Jim , Jasmine and Pete for the amazing service . Great people and environment to service your vehicle at . More

by Victoria p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maria Capano , Peter Jervinis, James Savage

Apr 24, 2024

Kelly INFINITI responded

Thank you so much, Victoria! We're happy to hear that Jim, Jasmine, and Pete provided you with amazing service. We strive to create a welcoming environment for all our customers, and we're delighted that you experienced just that. If there's anything else we can assist you with, please feel free to reach out!

March 01, 2024

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Been a customer of Kelly Infiniti for years and that alone should explain why this dealer, it’s employees and products are worth the loyalty More

by LuB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Avola, Maria Capano, Nick Gird , James Savage

Mar 09, 2024

Kelly INFINITI responded

LuB, we truly appreciate your loyalty and kind words. Thank you for being a valued customer of Kelly INFINITI. We look forward to continuing to provide you with exceptional service and products for many years to come!

October 28, 2023

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Employee Rating

Everyone is extremely knowledgeable and helpful. They get everything finished in the committed timeframe. Everyone at the dealership gets an A+ More

by Lfcosta126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maria Capano, John Delrosario, Nick Gird, Casey Pakkila , Olivia Hobey, Peter Jervinis, Hannah Oberton

Oct 31, 2023

Kelly INFINITI responded

Thank you so much, Lfosta126, for sharing this with us! We're pleased to hear that our team demonstrated extensive knowledge and provided excellent assistance. Ensuring that we meet our commitments and deliver services on time is a top priority for us! If there is anything else we can do for you, please do not hesitate to reach out!

August 24, 2023

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Employee Rating

Infiniti in Danvers is easy to work with. They do take care of you car as well as pointing out items you may not have thought about that need attention. It’s not always just about an oil ch More

by PC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Jervinis, Gloria in reception.

July 27, 2023

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Employee Rating

Easy to make appointments and very professional. Service advisor keeps you updated on on your progress and provides time estu More

by acormier02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Jervinis

Jul 27, 2023

Kelly INFINITI responded

"We Make It Easy" is what we strive for her, acormier02! We are so happy to see that both Pete and Jasmine took excellent care of you and kept you informed from start to finish. Thank you so much for taking the time to share this with us!

June 30, 2023

Dealership Rating
Employee Rating

The whole staff is very friendly! Pete made sure I stayed updated every step of the way. Would recommend my friends to come here More

by tedpaul28
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Peter Jervinis

Jun 30, 2023

Kelly INFINITI responded

Thank you, Ted! We are so happy to see that you had a great experience and that Jasmine and Pete took such great care of you! We really appreciate your recommendation, Ted! Please let us know if there is anything else we can do for you!

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