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Karl Malone Toyota
Draper, UT
306 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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306 Reviews of Karl Malone Toyota
May 12, 2012
My story is from December because I filed a complaint with the Better Business Bureau and gave Karl Malone Toyota a chance to respond but they never did. It is ironic that Karl Malone is always talking a with the Better Business Bureau and gave Karl Malone Toyota a chance to respond but they never did. It is ironic that Karl Malone is always talking about respect, hard work and honesty and his business does not practice any of it. I have called Karl Malone Toyota on two occasions regarding vehicles they have posted on KSL and Autotrader. In both instances the actual vehicle had much more mileage than the advertisement posted. The most recent circumstance, on December 16, 2011, is regarding a 2003 Toyota Sequoia advertised with 43,474 Miles for $10,999. I spoke with a salesperson, Luis, who stated that the car actually had 120,000 miles. Because this was the second occurrence of this I asked to speak to a manager. The manager, named T, called me back and explained that the photographer gave them the wrong information. I explained that I did not know what the photographer had to do with anything and the manager gave me the exact same line. The first vehicle I called about was a mid-2000's 4Runner with 50,000 or so miles. I did not record exact information regarding this vehicle because I called and they said it actually had 100,000 something miles which did not interest me. Furthermore, I thought that an honest mistake could occur so I let it go. However, three days after I pointed out the inconsistency in the advertisement the ad remained on Autotrader without any updates. More
by pgotay
Employees Worked With
Kristopher
April 26, 2012
The best car buying experience I've ever had those guys are great and would recommend everyone to buy their next car here. Never been to a dealership that was this friendly and just wanted to help me out. are great and would recommend everyone to buy their next car here. Never been to a dealership that was this friendly and just wanted to help me out. Keep up the good work guys! More
by ljbrooks
Employees Worked With
Tye, Jim
April 26, 2012
This place is a "must go!". The customer service was at the highest quality. No pressure. They worked diligently to find you the best deal and car with the price that matches you and your service was at the highest quality. No pressure. They worked diligently to find you the best deal and car with the price that matches you and your budget! I would certainly and most definitely go back. By far outweighed any other experience I've ever had with any dealership. Phil James is the person to see! He went above and beyond to help me feel like I mattered and to help me find the right car to fit my budget. He even drove me around himself to give me a guided tour in order to take a look at other options. Go see these guys! You won't be disappointed! Thanks Phil and Karl Malone Toyota! More
by mhpaller
Employees Worked With
Phil James
April 24, 2012
My name Is James. My son just went threw a devorce and lost everything. Including the car. But atleast he got all the children. This left my son with quite the delemia. So we start to search dealerships o lost everything. Including the car. But atleast he got all the children. This left my son with quite the delemia. So we start to search dealerships over and over and kept getting shut down because of how much money we wanted to spend. Each dealership kept saying the same thing let me check and all get back to you on that Sir. Then I phone Karl Malone Toyota expecting to here the same comment. Instead I spoke to a young fella by the name of Grandin. Im not sure what his last name was but I don't think there are very many Grandins out there. Anyways I told him my situation and he listened to me and told me and my son to come right now, I'd love to help your family. He worked so hard for us, there wasn't even a car on the lot he was working at, Expesally not one for the price we were trying to spend. He left for about 15m and came back with the perfect mini van for my sons family. Not only did he go out of his way to help a family and probably not make very much money. He made sure that we could afford it even know I know it was much more than he charge us. This showed me that this dealership is not all about money but it's also about helping others that really need help. Thank you Grandin and Karl Malone Toyota. You help a family in need and now I will always be a Karl Malone Toyota shopper an referral for others. If you are looking for great customer service and honest salesman this would be a great place to start. Thanks James More
by JamesButtercup
Employees Worked With
Grandin
April 23, 2012
Would recommend the servicing department, but not the sales department---that is a whole other story! The service department was friendly and helpful and accurate. sales department---that is a whole other story! The service department was friendly and helpful and accurate. More
by dbjackmd
Employees Worked With
Unknown
April 05, 2012
I was treated with respect and without pressure; all of my questions were answered; we found what was right for my family. I will return! my questions were answered; we found what was right for my family. I will return! More
by David Stewart
Employees Worked With
Phil James and David Hicks
March 17, 2012
Out of the two experiences in buying cars this was by far the best experience. We got a 0% fixed 60 month loan plus double the amount I thought I was going to get for my trade in. The staff was fantastic a the best experience. We got a 0% fixed 60 month loan plus double the amount I thought I was going to get for my trade in. The staff was fantastic and supper friendly. The first time I went in I told Ryan that I was not buying a car at that moment and he still treated me as if I were buying a car...answering all of my questions. More
by MrGrigri
Employees Worked With
Ryan May, Ryan May
March 15, 2012
Bought a new scion from Karl Malone Toyota last month, BY FAR THE BEST STAFF I HAVE EVER DEALT WITH!!! You just don't get customer service like these guys can offer anymore. Visited several different Toyota FAR THE BEST STAFF I HAVE EVER DEALT WITH!!! You just don't get customer service like these guys can offer anymore. Visited several different Toyota dealerships within Salt Lake area, and no longer will i go anywhere else but here. Never seen so many people treat me so well and be so excited to earn my business! Had some accessories put on after the sale and was kept in the loop through every step, everything agreed upon was promised, and got a shuttle ride to and from work! Truly the best place to go to buy a new car/get service! The mailman definitely delivers! More
by streetdemon
Employees Worked With
Leonard Peevey, Nathan Parker, Amy Hind
March 15, 2012
I have had my Venza for 2 years now. From the time I walked in the door to buy it until today, I have been treated with respect and genuine care. I have had my car in a couple of times for maintenance walked in the door to buy it until today, I have been treated with respect and genuine care. I have had my car in a couple of times for maintenance and they always get me in and out on time. I enjoy the people and the facility, a class act. More
by iamfun2
Employees Worked With
Lenord, Carl, Brady
March 15, 2012
I told them what I was looking for. They went out and found it within a day. They brought it to the dealership. I test drove it and bought it same day. Great service. Great ride. found it within a day. They brought it to the dealership. I test drove it and bought it same day. Great service. Great ride. More
by skizzy
Employees Worked With
Scott Sobzak
