Karl Malone Toyota

Lied to and cheated TL;DR THE MAILMAN DID NOT DELIVER. Don't buy used cars from Karl Malone Toyota and definitely don't buy from Mike MacDonald. They'll just rip you off. TL;DR THE MAILMAN DID NOT DELIVER. Don't buy used cars from Karl Malone Toyota and definitely don't buy from Mike MacDonald. They'll just rip you off. They don't care about you. I purchased a 2002 Saturn L300. It ran great and had no leaks when I test drove it (On Jan. 31). I signed for it and came to pick it up on February 2nd. When I picked it up on the 2nd, it left a huge puddle of transmission fluid on their showroom floor. This is a problem that obviously wasn't there when I test drove it, but a problem that had occurred while the vehicle was being cared for by Karl Malone Toyota. I took the car to several shops. Two Jiffy Lubes said the problem was the worst transmission fluid leak they've ever seen. I took it to a trusted mechanic where they told me the front seal was blown, a problem that costs at the least $1200. I set up an appointment with Karl Malone Toyota to see what they would do to fix the problem. My salesman that I had worked with, Mike MacDonald, was cold and unsympathetic. He was glad he got his commission and didn't care about me. His sales manager JD Larson, thought I was an idiot and tried to deceive me by saying the same thing over and over in different words. Ultimately, they offered no help and showed no concern about the catastrophic problem the car gained in their possession. Karl Malone Toyota does not care about the customers. Karl Malone Toyota will lie and cheat their way to a sale. Karl Malone Toyota does not deserve any of your business. Please, do yourself a favor and go somewhere else. It will probably save you a couple thousand dollars. More

Bought a new Corolla Me and my wife just bought a new Toyota Corolla from this dealership. Our salesman was Mike Ochinero. Being in sales myself, I very much appreciate Me and my wife just bought a new Toyota Corolla from this dealership. Our salesman was Mike Ochinero. Being in sales myself, I very much appreciate dealing with fellow salespeople who are professional and understand the position they are in to help people. Our overall experience was wonderful. My wife, ironically enough is not a huge fan of "salesman" and was very stressed at the idea of having to buy a car. Many salespeople are what I can the "one night stand" salesperson, who simply wants to make a sale under any circumstances and never see you again. Let me just say that Mike was the complete opposite of this. He was a genuinely nice guy and made the buying experience a delight. Most people love to make an educated purchase, but hate being sold. Throughout the entire experience from the initial test drive to handing us the keys, Mike made the experience fun. I realize that no company is perfect and that if you take into account human error, you can be generally quite pleased dealing with any company. With that said, I feel things went as smoothly as possible and we would definitely come back to work with Mike and this dealership as well. Alex Hammond was another employee we dealt with in financing and was very pleased with his work. As was Mike, Alex had a very welcoming and fun personality. More

Awesome We've had a chance to work with both Scott S and Blenda at the dealership for several years now. We keep going back because they take such great care We've had a chance to work with both Scott S and Blenda at the dealership for several years now. We keep going back because they take such great care of us. They've stepped up when we've needed the assistance and have gone above and beyond to make sure we have a great experience at Karl Malone Toyota. A big thank you to Scott S and Blenda for the great years of service! More

FRAUD I have reported you to The Department of Justice, Better Business Bureau, filled police report for not returning my down payment. It has been two week I have reported you to The Department of Justice, Better Business Bureau, filled police report for not returning my down payment. It has been two weeks since I put my down payment of $2,500. With a signed contract! Since you will not finace me, give me my $. No one has called or returned any of my calls to give me my money back! My lawyer will be in contact soon. More

Great experience, stellar customer service My wife and I worked with Michael over at the dealership. We did not end up buying a car, but the customer service was outstanding. He took us aroun My wife and I worked with Michael over at the dealership. We did not end up buying a car, but the customer service was outstanding. He took us around the lot, test drove the car with us, and made us extremely comfortable while he ran the numbers. We didn't buy because we're expecting a new baby in one week and we're uncertain of how finances are going to be until the baby is born. When we buy a car, (which we need desperately) we will be going right back to Michael. More

Karl Malone Toyota is a great dealership My husband and I have bought multiple cars from this dealership and have never had problems until this last purchase 2 months ago, We bought a used 2 My husband and I have bought multiple cars from this dealership and have never had problems until this last purchase 2 months ago, We bought a used 2006 ford expedition two months after owning the SUV we all the sudden had to replace the whole engine!! We went in to discuss options it did not go so well at first but then we received a call from a woman named Tammy she arranged for the SUV to be fixed. Karl Malone Toyota split the cost with us and the mechanic was awesome. Tammy was wonderful to work with they even gave us a rental car till the SUV was fixed. Tammy went above and beyond to help us in a really bad situation. we will be forever customers. It is so comforting to know we will always be taken care of when buying a car or truck through Karl Malone Toyota :) Thanks Tammy!!! More

Tacoma I special ordered a Toyota Tacoma from Karl Malone Toyota. We agreed on a price, got the spec's I wanted and I put down a deposit. I was excited as th I special ordered a Toyota Tacoma from Karl Malone Toyota. We agreed on a price, got the spec's I wanted and I put down a deposit. I was excited as this was the exact truck I was looking to purchase. About two weeks later I got the new car itch once again I decided to trade in my wife's truck and buy another one from them. They were pretty decent to work with on this deal as well. Well now to the bad part of the story. About a week ago I get a call from the salesman that special ordered my Tacoma. He said that he had bad news, Toyota wouldn't allocate the truck that he had supposedly special ordered 2 months ago, this after I had maintained constant email and phone contact and was assured that everything was in order. He told me that he was being sent a different color and that it would be approximately $350 more. He sent me the spec sheet and everything was the same except the color. When I confronted him about the change and cost increase he said, "don't I deserve $350 for my time?". So I had special ordered a vehicle, waited 2 months, and now the deal had changed because he wanted $350 more. In addition he told me that Toyota had increased the price of the truck, which is a complete lie. I know that Karl Malone is a legend here in Utah but let's be serious, his dealership is horrible. Anyone that would play games with their customers in such a fashion doesn't deserve their business. There are other dealerships here in Utah that will give you the same or better prices than Karl Malone Toyota but without the headaches. More

worst customer service I have had to return to this dealership twice now to wrap up the long process of buying out me lease (not started at this dealership) I have to say th I have had to return to this dealership twice now to wrap up the long process of buying out me lease (not started at this dealership) I have to say the customer service is some of the worst I've ever come across. I got better service at the fast food restaurant down the street than I did at this place. People not giving me proper information. Being extremely short with me as if I was an inconvenience to them. Being spoken to by someone with a mouth full of food. Overall I fully regret choosing to come to this location to purchase my vehicle. The staff was completely rude and offered zero help, it was as if I had to tackle a challenge on my own and their main objective was to make every step more difficult for me. I will not return to this place again and will be sure as a customer service professional myself to let others know it's not worth their time and definitely not their money to step foot in this building. I fully regret coming here. More