Karen Radley Acura

I am not a customer of this dealership, but the service was excellent. The staff made sure that all my concerns were met. Thanks for great service! was excellent. The staff made sure that all my concerns were met. Thanks for great service! More

I have been buying and servicing new and used cars for 35 years. The service dept team at Radley's Acura of Glen Gannon and Brian Groulea are the best. Rest assured your car is in the hands of two technicall years. The service dept team at Radley's Acura of Glen Gannon and Brian Groulea are the best. Rest assured your car is in the hands of two technically competent caring individuals. They are the best. More

First and foremost I have always loved the TL. When I arrived at the dealership, Rudy was already waiting for me. He greeted me with a smile and was ready to let me test drive the TL Rudy was very poli arrived at the dealership, Rudy was already waiting for me. He greeted me with a smile and was ready to let me test drive the TL Rudy was very polite,courteous and extremely knowledgeable about the TL He did not mind all the questions I had nor did he mind the constant interruptions while explaining the various functions of the car. Rudy was very attentive of my wants and understood my requests. most of all Rudy had a good sense of humor which made me feel at ease throughout the entire process. I expected my car buying experience to be an all day event. Needless to say it was not even half a day. Rudy is a true professional in every sense of the word. If I should make another new car purchase, I sure hope Rudy will be at Karen Radley Woodbridge. Because Rudy Walker is the number one salesman. Thanks Rudy, for making my Birthday a happy one. C.Michele Wright More

Pleasant experience. We went there twice and on the 2nd trip leased a new RDX. I believe we received a fair price. They were not to pushy and I believe the Acura Product is a very fine product trip leased a new RDX. I believe we received a fair price. They were not to pushy and I believe the Acura Product is a very fine product More

Highly recommended dealer. We've never had such a positive experience purchasing a vehicle. Ron Emmons did everything possible to make it an easy, seamless process from start to finish. He is a consu positive experience purchasing a vehicle. Ron Emmons did everything possible to make it an easy, seamless process from start to finish. He is a consummate professional, following through as promised, covering all the details, and delivering the vehicle in a very expedient fashion. It's too bad all dealers don't operate like this. We couldn't be more pleased. More

I bought my vehicle Acura six months ago and have always been greeted by Trish. She does a fenomenal job everytime I take my car there. Excellent serivce!! been greeted by Trish. She does a fenomenal job everytime I take my car there. Excellent serivce!! More

Trish Haskin has written the book on quality customer service. At the age of 51 after owning several vehicles of numerous makes and models and encountering numerous approaches to customer service from m service. At the age of 51 after owning several vehicles of numerous makes and models and encountering numerous approaches to customer service from multiple dealers around the country (and overseas), Trish Haskin has set a standard in the following that all in service and elsewhere should strive for: 1. Professionalism (Trish would make an excellent instructor/teacher/trainer regarding the manner in which customers should be handled) 2. Attention to detail (excellent communicator, both listening and responding verbally and with action) 3. Confidence (obvious representation of her knowledge, with no hint of arrogance) 4. Thoroughness (explanation of what will be done and what was done) 5. Positive attitude (consistent and unwavering from the moment I entered the service area until being shown to my vehicle upon completion) Trish Haskin represents Karen Radley and Acura overall in an exceptional way. On every occasion I have done business with Trish while having my 2011 MDX serviced or had accessories installed, it has been a very professionally rewarding experience and as a customer, she has exceeded expectations in every regard. In times of economic crunch, customers watch every penny, but we also expect to be treated as valued customers without exception. Trish understands this and not only approaches costs with reason honoring advertised discounts, but also confidently represents the quality of the Karen Radley dealership exceptionally well, which in turn allows customers to fully appreciate the fact that we are getting a service that is worth every penny we spend – This combines Customer Service and getting the job done at its finest! Very Respectfully, Chris Prosser (703) 399-6803 More

The staff identified above provide outstanding customer care in the service department of Karen Radley Acura. I have experienced a number of recurring electrical problems with my 2008 Acura TL that were no care in the service department of Karen Radley Acura. I have experienced a number of recurring electrical problems with my 2008 Acura TL that were not readily identifiable by the computer analytics or visual inspection - over the course of 6 weeks, both Trish and Bernie were committed to identifying and repairing the difficulties. The core issue was a manufacturing flaw that would not have been discovered if these folks had not been persistent and tenacious in getting the problems resolved! While the vehicle was in for repair, I was contacted on a daily (often multiple times per day) basis with updates on their progress. This kind of customer care is extremely rare and speaks highly of these individuals for their professionalism and attention to detail as well as the dealership and the client-fucus they have instilled. More