Karen Radley Acura

My wife and I have just recently purchased our fourth My wife and I have just recently purchased our fourth Acura from this dealership. We have given our patronage to this establishment—Sales and My wife and I have just recently purchased our fourth Acura from this dealership. We have given our patronage to this establishment—Sales and Service—for many years and have always been treated by people who were, and are, genuinely friendly on a professional level. Often people at Karen Radley Acura have gone beyond of what we had expected of them to help us. When I picked up our 2006 Acura RL, on 3 November 2008, which was there for an oil and filter change, the service advisor told me, “We also replaced your battery free of charge.” We bought our 2013 RDX with the ‘Technology Package.” Most of the package’s function are rather sophisticated. I had to consult, on three different occasions, since we bought the RDX, personnel in Sales and Service to get the full benefit of all the electronic high tech functions that enrich our experience with our new Acura. Never were we told to make an appointment, or given an evasive response when asking for assistance. Over the years of sales and service with Karen Radley Acura my wife and I have come to know that the way we are treated there reflects the embedded culture of that establishment. Harry & Helga Schmitt More

Customer Service at its Best! Rod Emmons and the Karen Customer Service at its Best! Rod Emmons and the Karen Radley Team surpassed our expectations by providing outstanding customer service and business Customer Service at its Best! Rod Emmons and the Karen Radley Team surpassed our expectations by providing outstanding customer service and business professionalism. As our search for a certified used car resulted in a limited selection of choices in our immediate area, we decided to expand our search online. We found the perfect car at Karen Radley Acura in Woodbridge Virginia. The General Manager Rod was extremely helpful and aided us in the process of securing the car as we were located three hours away. Due to an internal mix-up the car we had planned to buy was sold before we got there. Rod was quick to remedy the situation and went above and beyond to provide us with an option that surpassed our greatest expectations. We are genuinely grateful and could not be happier with the outcome. Thanks to Rod Emmons and the Karen Radley Team for quality service and true professionalism. More

I have only had my vehicle for less than a month, but I can tell you my buying experience was phenominal. I visited several dealerships in the weeks leading up to my purchase and I did not receive near th can tell you my buying experience was phenominal. I visited several dealerships in the weeks leading up to my purchase and I did not receive near the quality of customer service that Tarrick provided to me. I can not tell you how easy he made the buying experience for me. I can also tell you his first price was better than what USAA told me would be a GREAT price. He was under the "target" price I was supposed to be aiming towards. I was shocked when I went home and found out he was 1000 dollars under what I was expecting to be a great price.... I went in and had a service done two days after my purchase and the service department was very efficient and pleasant. Overall wonderful experience to date. I love my car, I love the way it looks and the way it drives. More

Karen Radley Acura is the best! I took my TSX in for service and was in and out in a reasonable time. Trish, my service rep is a true professional and has great human relations skills! She was courteous service and was in and out in a reasonable time. Trish, my service rep is a true professional and has great human relations skills! She was courteous, friendly and gave me an honest and knowledgeable opinion of what I needed for my vehicle. I was so happy with my repairs and was just as pleased when I was there about a year ago with my TL! People always complain about having to go to the dealership for repairs, but you GET WHAT YOU PAY FOR with top notch customer service, respect, and accommodation at Karen Radley. Thanks again. :) More

Google reviews were relatively positive, but my experience ultimately wasn't. Clarence was the salesman, and like most car salesmen, he was absolutely great until it came to talk price. I've ne experience ultimately wasn't. Clarence was the salesman, and like most car salesmen, he was absolutely great until it came to talk price. I've never seen a case where a dealership offered one price, and then took it away, only to offer a price that was increased about 2k. But hey, this seems to be standard practice here. No apology for it, just a matter of fact take it or leave it. Not even any negotiations. Don't you want to make a sale? Whatever, your loss. Won't ever come here again. More