Karen Radley Acura

First and foremost I have always loved the TL. When I arrived at the dealership, Rudy was already waiting for me. He greeted me with a smile and was ready to let me test drive the TL Rudy was very poli arrived at the dealership, Rudy was already waiting for me. He greeted me with a smile and was ready to let me test drive the TL Rudy was very polite,courteous and extremely knowledgeable about the TL He did not mind all the questions I had nor did he mind the constant interruptions while explaining the various functions of the car. Rudy was very attentive of my wants and understood my requests. most of all Rudy had a good sense of humor which made me feel at ease throughout the entire process. I expected my car buying experience to be an all day event. Needless to say it was not even half a day. Rudy is a true professional in every sense of the word. If I should make another new car purchase, I sure hope Rudy will be at Karen Radley Woodbridge. Because Rudy Walker is the number one salesman. Thanks Rudy, for making my Birthday a happy one. C.Michele Wright More

Pleasant experience. We went there twice and on the 2nd trip leased a new RDX. I believe we received a fair price. They were not to pushy and I believe the Acura Product is a very fine product trip leased a new RDX. I believe we received a fair price. They were not to pushy and I believe the Acura Product is a very fine product More

Highly recommended dealer. We've never had such a positive experience purchasing a vehicle. Ron Emmons did everything possible to make it an easy, seamless process from start to finish. He is a consu positive experience purchasing a vehicle. Ron Emmons did everything possible to make it an easy, seamless process from start to finish. He is a consummate professional, following through as promised, covering all the details, and delivering the vehicle in a very expedient fashion. It's too bad all dealers don't operate like this. We couldn't be more pleased. More

I bought my vehicle Acura six months ago and have always been greeted by Trish. She does a fenomenal job everytime I take my car there. Excellent serivce!! been greeted by Trish. She does a fenomenal job everytime I take my car there. Excellent serivce!! More

Trish Haskin has written the book on quality customer service. At the age of 51 after owning several vehicles of numerous makes and models and encountering numerous approaches to customer service from m service. At the age of 51 after owning several vehicles of numerous makes and models and encountering numerous approaches to customer service from multiple dealers around the country (and overseas), Trish Haskin has set a standard in the following that all in service and elsewhere should strive for: 1. Professionalism (Trish would make an excellent instructor/teacher/trainer regarding the manner in which customers should be handled) 2. Attention to detail (excellent communicator, both listening and responding verbally and with action) 3. Confidence (obvious representation of her knowledge, with no hint of arrogance) 4. Thoroughness (explanation of what will be done and what was done) 5. Positive attitude (consistent and unwavering from the moment I entered the service area until being shown to my vehicle upon completion) Trish Haskin represents Karen Radley and Acura overall in an exceptional way. On every occasion I have done business with Trish while having my 2011 MDX serviced or had accessories installed, it has been a very professionally rewarding experience and as a customer, she has exceeded expectations in every regard. In times of economic crunch, customers watch every penny, but we also expect to be treated as valued customers without exception. Trish understands this and not only approaches costs with reason honoring advertised discounts, but also confidently represents the quality of the Karen Radley dealership exceptionally well, which in turn allows customers to fully appreciate the fact that we are getting a service that is worth every penny we spend – This combines Customer Service and getting the job done at its finest! Very Respectfully, Chris Prosser (703) 399-6803 More

The staff identified above provide outstanding customer care in the service department of Karen Radley Acura. I have experienced a number of recurring electrical problems with my 2008 Acura TL that were no care in the service department of Karen Radley Acura. I have experienced a number of recurring electrical problems with my 2008 Acura TL that were not readily identifiable by the computer analytics or visual inspection - over the course of 6 weeks, both Trish and Bernie were committed to identifying and repairing the difficulties. The core issue was a manufacturing flaw that would not have been discovered if these folks had not been persistent and tenacious in getting the problems resolved! While the vehicle was in for repair, I was contacted on a daily (often multiple times per day) basis with updates on their progress. This kind of customer care is extremely rare and speaks highly of these individuals for their professionalism and attention to detail as well as the dealership and the client-fucus they have instilled. More

From the time that I entered the service bay Mrs. Haskin provided me with the most courteous and professional service. It was the best that I have received in years. I was greatly appreciative of her assist provided me with the most courteous and professional service. It was the best that I have received in years. I was greatly appreciative of her assistance in getting my vehicles serviced and inspected, especially after returning from a year long deployment. More

Of the 7 Acura dealerships in the northeast that I have patronized, Karen Radley Acura is the best. I just purchased my second Acura from Melvin Cygan who is a consummate professional - knowledgeable abou patronized, Karen Radley Acura is the best. I just purchased my second Acura from Melvin Cygan who is a consummate professional - knowledgeable about the products, a careful listener who structures a deal that provides the best value and has a pleasant demeanor. General Manager Rod Emmons was good to his word on what he wanted to provide in terms of a customer experience as well as the deal itself and exceeded my expectations. More

Very quick oil change. Service was friendly and helpful. Customer lounge was comfortable and had great drink options. The lounge was not over crowded. Car wash is always a nice touch! Customer lounge was comfortable and had great drink options. The lounge was not over crowded. Car wash is always a nice touch! More

Worked with Matt Nolta to look for a hard-to-find pre-owned Acura TL in a very specific color combo vehicle. Matt took the time to give me a heads up a week before he even received the car (that met pre-owned Acura TL in a very specific color combo vehicle. Matt took the time to give me a heads up a week before he even received the car (that met our criteria) and answered all my questions as best he could. In the two months of searching for the vehicle we noticed that Karen Radley had some of the best prices in the country. While ultimately we didn't buy the vehicle from Karen Radley Acura (due to a timing issue), we would have had the circumstances been different. We'd certainly recommend working with Matt if you're looking for a new or used Acura. More