Karen Radley Acura

Rick Robertson & Robbie Basallote Great Service Reps Thank you to this awesome team for their detailed, prompt and knowledgable service, attention and information! Rick being a Director definitely stands Thank you to this awesome team for their detailed, prompt and knowledgable service, attention and information! Rick being a Director definitely stands out to attend his customers, and also Robbie- great asset to the organization! Kudos guys..... Keep the benchmark!! Need an Acura go see Tony Williams- a gentlemen in his class!!!! More

Service Department is great...the salesmen are worthless! Melvin Cygan, one of their salesmen is a perfect example of what you see in the movies when it comes to car salesmen. Sly, shady, and anything but an Melvin Cygan, one of their salesmen is a perfect example of what you see in the movies when it comes to car salesmen. Sly, shady, and anything but an honest salesperson. The guy will tell You anything to sell you a car, while pretending to be very polite and professional. The great reviews you see here are most likely from people who paid asking prices for their Acura so they got the royal treatment. In my opinion if that's what it takes to be treated properly at this place I'm going elsewhere. According to another reviewer from 2010, Melvin Cygan allegedly posted a review of the original reviewer and 'resorted to significant name-calling' to a point where DealerRater had to pull Cygan's review off the site. Avoid this place and go to another Acura dealer! More

A different kind of experience Just purchased our third Acura from Radley, Working with the GM, Rod Emmons, was fast and easy. It's easy to see why he's the GM: no games, wants the Just purchased our third Acura from Radley, Working with the GM, Rod Emmons, was fast and easy. It's easy to see why he's the GM: no games, wants the customer to be happy with their experience, and knows his stuff! More

Outstanding I have seen this dealership improve over the 6 years we've been dealing with them. Just purchased our 3rd Acura - all from Radley. Omar worked his but I have seen this dealership improve over the 6 years we've been dealing with them. Just purchased our 3rd Acura - all from Radley. Omar worked his butt off preparing my car and it shows. Both he and Jerry went above and beyond to get the job done. If it weren't for such a great service team, this dealership wouldn't fare as well. Although most people think the sales the dept is the face of a dealership, I think it's the service dept; you expect professional work to be done by the mechanics, but without an outstanding service dept the work wouldn't stand out. This dept has the toughest job of anyone - and putting competent people there is a MUST. They have that with Jerry and Omar! More

Refreshing car buying experience Drove from WV to purchase this vehicle. Test drove several cars- Mr. DeCarli was extremely hospitable for a car salesman. We negotiated a very reaso Drove from WV to purchase this vehicle. Test drove several cars- Mr. DeCarli was extremely hospitable for a car salesman. We negotiated a very reasonable price and drove away extremely impressed with this dealership. We will definitely be back to purchase another vehicle from Karen Radley Accura in Woodbridge VA. More

I recently took my 2008 VW Jetta to Karen Radley Service department for what I knew was going to be a costly repair job. I did not purchase my Jetta from Radley but after reading several wonderful reviews department for what I knew was going to be a costly repair job. I did not purchase my Jetta from Radley but after reading several wonderful reviews on their service department, I decided to go to them for a second opinion on my car repair need. The service consultant, Omar Gardezi obtained a loaner for me and gave me frequent updates about the status of my repair and when the grim news was finally given, I was allowed plenty of time to make a decision about spending several thousands of dollars in repairs or get a new car. Financially, this was not the best time for me to purchase a car but given my daily commute to work, I needed reliable transportation. I was called directly by the General Manager, Rod Emmons to extend his help with my situation and was there to help get me in a new car if that was what I wanted to do. Mr. Emmons even called the VW dealership where I purchased the car to check on any possible service warranty that would help with the cost of my repair. I truly felt they wanted what was best for me. Mr. Emmons was terrific! I have never known of a GM to spend so much time one on one with a customer and work so hard to get them the best deal. From Omar Gardezi in Service, Ryan Poole, the business manager and Rod Emmons, they made this "unwanted" purchase almost painless for me. I was given a very fair trade given what was known about my car's service needs. I decided on a 2012 Acura TSX and I am very pleased with the purchase process and my new car! More

I was unsure of purchasing since my current VW was just fine. I heard great things about this dealership, but have always been skeptical of all car sales people. Brett Siock is the General Sales Manager fine. I heard great things about this dealership, but have always been skeptical of all car sales people. Brett Siock is the General Sales Manager and was able to ease my concern. Thank you for the positive experience. More