Karen Radley Acura

Go Elsewhere- Untrustworthy, unhelpful, zero solutions Agreed and negotiated price of the car sent from the Sales Manager, on the VA Buyers document, I physically signed and the one computed with electroni Agreed and negotiated price of the car sent from the Sales Manager, on the VA Buyers document, I physically signed and the one computed with electronic signiture by the Finance Manage differed- almost $4000 increase. Available discounts were not applied. Visiting the Dealership, Sales and Finance Managers didn't even bother to research the discrepency, but arrogantly replied- this was signed and nothing they could do. They failed to mention it was electronic signature included with a lot of basic informational documents. Karen Radley Dealership in Woodbridge does not deserve to represent Acura if loyalty is important. I plan to reach out to owners who I am sure are unaware of these Managers. More

ok but only work with sales managers this is not a bad place, but also not the best place, if you are really serious and in the market for an Acura just go right to the top and skip sales this is not a bad place, but also not the best place, if you are really serious and in the market for an Acura just go right to the top and skip sales . Work with Jose. he is the best of the best. More

DayZ Is The Best I have bought several cars from Dayz at previous dealers. My experience has always been the most positive it can be. She listens so well and helps fil I have bought several cars from Dayz at previous dealers. My experience has always been the most positive it can be. She listens so well and helps fill the gaps during the entire sales and delivery process. When I found out she was working at Karen Radley Acura in Woodbridge I went in to see her. I was looking for a TLX and she found the exact red color outside with tan leather inside. This car is decked out. She worked with finance to help delivery a great deal with no pain. So many times other salespeople at other dealers simply waste time and don't know to put together the deal that addresses my hot-button issues. DayZ knows how to. I love my 2018 TLX. Super car and another great job by DayZ, finance, and delivery. Amen!!! Bill N. More

They don't respect your time or your car! While the buying experience of my RDX with Jereis at Karen Radley went well. I cannot say the same for my experience with the service department. They While the buying experience of my RDX with Jereis at Karen Radley went well. I cannot say the same for my experience with the service department. They do not respect their customers or the cars they work on. This experience has been incredibly frustrating, and by far the worst experience we have ever had at any dealership. The service department seems to have no respect for the cars that they work on and it seems beyond their reach to put on simple accessories in a manner that they look like they came from a factory. They showed no respect for their customer’s time. Initially, we were told that the installation would be a 30 minute job. After multiple instances of improperly installed accessories and damage to our vehicle, the entire ordeal ended up being a week long process with multiple visits to the dealership, resulting in missed prior commitments and time off work. In the end all we did was pay them to torture us. We are out the money for a job they did not complete, our time and have a car that looks worse than when we took it in. We will never be going back. Being the first Acura that we have bought, we certainly hope that this is not the Acura standard and wondering if we should switch back to Toyota! More

Great Service I truly appreciated their no pressure, informational sales approach. Mel-lisa was terrific and walked me through each stage of the purchase. I would I truly appreciated their no pressure, informational sales approach. Mel-lisa was terrific and walked me through each stage of the purchase. I would definitely recommend Radley Acura. More

Service Department Friendly, knowledgeable , honest staff always willing to offer any assistance possible. I have purchased two VWs from this dealer and have had ally s Friendly, knowledgeable , honest staff always willing to offer any assistance possible. I have purchased two VWs from this dealer and have had ally serviced done by this dealer on both of these cars. The dealership is very clean with a comfortable waiting area. More

Great staff, very professional, knowledgeable, respectful. A truly outstanding organization, with professional, knowledgeable and respectful staff, willing to make the buying process stress free. I experience A truly outstanding organization, with professional, knowledgeable and respectful staff, willing to make the buying process stress free. I experienced great service and professional help all through the buying process. I felt quite comfortable communicating with those I met and to other personnel I was introduced to. The sale consultant Melvin Cygan and Jose Cabrera were always willing to assist my requests and provided the assistance I needed. Thank you Melvin for the prep work on the 2017 Acura MDX. Thanks to Jose for the quick response in providing me with the "bottom-line" sales purchase price for me to make my final decision in buying my now 2017 Acura MDX-Advanced and Entertainment model. I truly believe that this model Acura out-class any competitors in its class. I do recommend this dealership if you are ready for a new ride. More

Excellent customer service!...Did not waste my time! This dealership is Awesome! We purchased an Acura MDX from a different Acura Dealer last year, (19 miles north from Karen Radley) we were not happy wi This dealership is Awesome! We purchased an Acura MDX from a different Acura Dealer last year, (19 miles north from Karen Radley) we were not happy with the overall customer service. So, I started just by calling Karen Radley Acura, I spoke to Jose in Sales. He answered all my questions up front. He never told me just come in and see what I can do for you. I explained about my trade-in and what we were looking for in price trade-in for our vehicle. He did give us very close trade in of what we asked for. I sent him pictures, info, did the online finance application and he started the paperwork right away. He even gave me pricing on the 2016 MDX we wanted over the phone. That was great! I've called other dealerships before. They won't give information like that over the phone. Jose, didn't waste our time! By the time my husband got to the dealership (after work) most of the paperwork was done. My husband said, "that was the fastest he's ever been in a dealership buying a car!" We had a great overall experience here at this dealership. We will definitely come back here to trade-in or purchase another Acura vehicle. I also want to add, Rudy (another salesman) did also help us. He has even called us to see if we had any questions about setting up our Vehicle or any concerns, which we did not. I will recommend any friends or family to this dealership. I just appreciate the great customer service here at Karen Radley Acura. More

New Acura MDX Buying a vehicle at Karen Radley was a great experience. Everyone at the store went out of their way to make sure I was very happy. do not hesitate Buying a vehicle at Karen Radley was a great experience. Everyone at the store went out of their way to make sure I was very happy. do not hesitate to visit them when you are shopping for your next vehicle. More

Service Department The staff (John in service and Jerry in sales) were extremely courteous and went out of their way to provide outstanding customer service. In additio The staff (John in service and Jerry in sales) were extremely courteous and went out of their way to provide outstanding customer service. In addition to taking care of the service issue, John gladly showed me how to update contacts from my phone. The team that cleans the cars did an exceptional job. My car looked like it had been detailed! Even the tires looked great. More