Karen Radley Acura

Great staff, very professional, knowledgeable, respectful. A truly outstanding organization, with professional, knowledgeable and respectful staff, willing to make the buying process stress free. I experience A truly outstanding organization, with professional, knowledgeable and respectful staff, willing to make the buying process stress free. I experienced great service and professional help all through the buying process. I felt quite comfortable communicating with those I met and to other personnel I was introduced to. The sale consultant Melvin Cygan and Jose Cabrera were always willing to assist my requests and provided the assistance I needed. Thank you Melvin for the prep work on the 2017 Acura MDX. Thanks to Jose for the quick response in providing me with the "bottom-line" sales purchase price for me to make my final decision in buying my now 2017 Acura MDX-Advanced and Entertainment model. I truly believe that this model Acura out-class any competitors in its class. I do recommend this dealership if you are ready for a new ride. More

Excellent customer service!...Did not waste my time! This dealership is Awesome! We purchased an Acura MDX from a different Acura Dealer last year, (19 miles north from Karen Radley) we were not happy wi This dealership is Awesome! We purchased an Acura MDX from a different Acura Dealer last year, (19 miles north from Karen Radley) we were not happy with the overall customer service. So, I started just by calling Karen Radley Acura, I spoke to Jose in Sales. He answered all my questions up front. He never told me just come in and see what I can do for you. I explained about my trade-in and what we were looking for in price trade-in for our vehicle. He did give us very close trade in of what we asked for. I sent him pictures, info, did the online finance application and he started the paperwork right away. He even gave me pricing on the 2016 MDX we wanted over the phone. That was great! I've called other dealerships before. They won't give information like that over the phone. Jose, didn't waste our time! By the time my husband got to the dealership (after work) most of the paperwork was done. My husband said, "that was the fastest he's ever been in a dealership buying a car!" We had a great overall experience here at this dealership. We will definitely come back here to trade-in or purchase another Acura vehicle. I also want to add, Rudy (another salesman) did also help us. He has even called us to see if we had any questions about setting up our Vehicle or any concerns, which we did not. I will recommend any friends or family to this dealership. I just appreciate the great customer service here at Karen Radley Acura. More

New Acura MDX Buying a vehicle at Karen Radley was a great experience. Everyone at the store went out of their way to make sure I was very happy. do not hesitate Buying a vehicle at Karen Radley was a great experience. Everyone at the store went out of their way to make sure I was very happy. do not hesitate to visit them when you are shopping for your next vehicle. More

Service Department The staff (John in service and Jerry in sales) were extremely courteous and went out of their way to provide outstanding customer service. In additio The staff (John in service and Jerry in sales) were extremely courteous and went out of their way to provide outstanding customer service. In addition to taking care of the service issue, John gladly showed me how to update contacts from my phone. The team that cleans the cars did an exceptional job. My car looked like it had been detailed! Even the tires looked great. More

Great salesperson and finance staff When I pulled up to the dealership Dayz was outside and as soon as I got out of my vehicle she greeted me with a smile. My situation was difficult ho When I pulled up to the dealership Dayz was outside and as soon as I got out of my vehicle she greeted me with a smile. My situation was difficult however, they made things happen for me. I was able to pull off in a 2017 Acura RDX!! I plan to do future business with Karen Radley Acura 👍🏽 More

Buying a used car My former car was a total loss in an accident. I was not planning to buy a car for at least 2 more years. Dazy Brooks help me find a used car. The My former car was a total loss in an accident. I was not planning to buy a car for at least 2 more years. Dazy Brooks help me find a used car. The used new car a Ford Focus, has low mileage and is not on the airbag recall list. I had taken my previous car to a different dealership for the air bag recall and not received good service. They took my concerns about it seriously at Karen Radley. More

BEST EXPERIENCE EVER!!!! My name is Crystal and I came to Karen Radley Acura in Woodbridge, VA to buy my first car. The customer service here is outstanding. I first spoke wit My name is Crystal and I came to Karen Radley Acura in Woodbridge, VA to buy my first car. The customer service here is outstanding. I first spoke with the sales manager Shahzad Islam over the phone about a car I was very interested in. He told me to come on in to test drive the car and see what he could do about getting me in the car. When I reached the dealership he introduced me into the sales rep Ryan Cosgrove. His customer service as well was amazing, he talked with me step by step about the car I was getting. Matt Yohey who is the leasing Manager did an amazing job with my financing. At first I was stuck with a really high interest rate on my car, but he went out his way for me and got my interest dropped by 5%. Ryan and Shahzad stayed with through the entire process of buying my car. These 3 together are really a team. I wouldn’t go anywhere else to buy a car just because of my experience I had here. All three of them went out their way to get me the car I wanted, and I greatly appreciate it. Always had a smile on their faces and was talking to them like I have known them for years. I would keep going, but I think you guys get it. THEY ARE THE BEST!!!!!! More

Great Car Even Better Price After months of research, I Identified the color, style and model of car that I wanted. The only thing left was price and Minks got it there. The te After months of research, I Identified the color, style and model of car that I wanted. The only thing left was price and Minks got it there. The test drive was the best I have been in an a while with the extra attention that he gave in his knowledge of the car. He was a little over taxed that day but he still got me to the finish line. Loving my New ILX :) in Pearl More

Misdiagnosis I give credit where credit is do, but I also announce poor service as well. Let me start by saying Karen Radley back in 2004 was grade A with customer I give credit where credit is do, but I also announce poor service as well. Let me start by saying Karen Radley back in 2004 was grade A with customer service and sales when I purchased a Acra TL from them. A couple days ago I had my experience with them and the service department on my Acura TSX. In my opinion Their grade was a failing one. I took my Acura in because my Emissions service check engine light was on. The service dept ran a test on it while I waited and the results that was reported to me was thermostat needed replaced, hoses replaced and radiator flushed. At a high understanding price because of it being a well known great dealership of $600+ I went ahead and purchased the parts thinking this would solve my problem. I dropped off my Acura in the morning and picked it up that evening. I drove it 10 miles and parked it. I read over the paperwork that was given to me and noticed that my battery failed performance inspection but I had just purchased a new battery several days earlier. I didn't think nothing of it because my vehicle was now fixed. The very next day when I started the car the light came back on. As disappointment crossed my mind because I knew I had just threw $600 out the window. So I called immediately to explain and scheduled to take back in. I took it back in and the next results that was reported to me was my cooling fan motor was bad and it would cost $437 to fix. At this point I had lost all faith in the service dept because if a expert found a problem with the cooling system wouldn't they have realized that the fans weren't working on the first visit and possibly it was just the fan motors that needed to be replaced for $437 and not the thermostat for $600. So I picked up my vehicle without the extended repairs and my emissions service check engine light is still on. Not only that but being curious when arriving home I looked under the hood and there was a tea cup of antifreeze in the coolant compartment when it said on the inspection of fluids that it was GOOD! I took the time to write this long review because I don't think that the service department took their job serious enough to satisfy me as a customer. More

This dealership lacks integrity and quality with maintenance Purchase with caution as this dealership lacks integrity and quality with maintenance repair(s). They also do not demonstrate the value of repeatable Purchase with caution as this dealership lacks integrity and quality with maintenance repair(s). They also do not demonstrate the value of repeatable business nor customers, because their approach to customer service appears to be close to none. On July 14, 2014, I purchased an ACURA RL 2006 with 102,000 miles from Karen Radley Acura (KRA). I made this purchase with confidence because of their reputation, which was great for face value. From the moment of purchase it has been nothing but a consumer nightmare. I have had the car 1 year and 3 months, and out of that time my car has been at KRA service department for approximately 4 months total, for a number of repairs. There was a time that my car sat for 35 days untouched until I called and made a complaint. In fact I met Jose (who in my opinion always went the extra mile), the GM, who I told about my experience and ensured me customer satisfaction. After our conversation, I had a renewed confidence in the dealership until October 13, 2015. On October 13, 2015, I went to pick up my vehicle after being serviced for a valve adjustment. Since every time I have taken my car to be serviced and received it back requiring more repairs, this time I decided to inspect my car. I popped the hood, and I was astonished at what I saw. I saw that all of the engine protective guards were not properly assembled, there was a wrench/extender piece about 15 inches long-resting on the engine, and safety clips to hold the protective shields together were not attached. When I brought my concerns to Rick Robertson, the Service Director, I was flabbergasted at his response. As a paying and repeatable customer, I have never felt so disrespected. Mr. Robertson disregarded Acura’s commitment to customer satisfaction and ensuring, “Factory-trained and certified service technicians that know your car in and out.” He never apologized for the indecent, he only addressed the finding of one of their tools as an unfortunate event, but never gave me an explanation. What I don’t understand is what happened to ensuring quality. If I never took the time to ensure quality service was provided, by inspecting the car myself. I would have drove off and potentially could have been seriously injured. I know when I dropped my car off, the engine shields were in its proper place and the safety clips were intact. When I told Mr. Robertson this, not only did he ridicule me and addressed me as if I was some low life scam artist, he also stated, “There is nothing we can do for you, you paid for the repair service so now you can go on with your day because the service you paid for has been completed. Unless you would like to pay us for safety clips and service. At some point at time you have to take ownership of your car.” If the service department was managed to the quality standard then something as simple as reassembly and tool collection, would simply be a part of a standard process. None of the less, how am I supposed to trust Acura (which is one of their biggest marketing differentiators- “we recognize that one of our most important assets is our customers' trust”) with a major service repair, if they cannot ensure that reassembly is done correctly nor ensure me that true quality service has been delivered. Keep in mind the Acura service department called me and informed me that my car was ready for pick up, thus indicating all services have been delivered and completed in a quality Acura standard per corporate policy. If KRA have done this to me, think about the countless others who didn’t take the time to inform the masses of their experience. As I digress, since taking ownership of the vehicle I have paid for all required repairs-which is why I was picking it up it up in the first place-to ensure proper operation of my vehicle. Regardless of having multiple issues with my car, I feel that all customers (prospective and current consumers) should walk into a respectable establishment and feel secured (defined as purchase in confidence), valued (defined as where I decide to invest my financial capital is important), and respected (defined as being treated in a professional and respectable manner). I am appalled, completely turned off, and most importantly disappointed because Acura has been my families go to automobile of choice. Though it may not matter to you guys that you have lost one loyal and repeatable consumer, but it matters to me where I invest my financial capital. More