Karen Radley Acura

Bought a 2012 MDX in 2016. Salesman was nice and patient. The engine qualified for a settlement to be fixed for excessive oil consumption. Acura Radley has been xxxx poor in servicing this.....del patient. The engine qualified for a settlement to be fixed for excessive oil consumption. Acura Radley has been xxxx poor in servicing this.....delayed the process although the court case between Honda and a claim action lawsuit was settled in early 2021. They like to put me on hold and keep me there without any update once so ever. Simply put, don't buy from them as they do not back their products, nor deliver good service in doing so. They have been a real disappointment. More

Had service for the first time and had an outstanding experience. Went in for oil change and got a tire rotation for free and the whole service team was helpful including my advisor Charles M.. Patrick t experience. Went in for oil change and got a tire rotation for free and the whole service team was helpful including my advisor Charles M.. Patrick the director told me everything I needed to maintain in the next 3 months and was very transparent with me. Highly recommended this team. More

Brett was an amazing sales guy, everything was quick and efficient and had my car delivered with tags and everything in like 2 hours tops. I highly recommending anyone who is looking for a car, to go see Br efficient and had my car delivered with tags and everything in like 2 hours tops. I highly recommending anyone who is looking for a car, to go see Brett. Amazing deal, car, and service. Hospitality is key in this industry and I am happy I got the best. also I would like to thank the sales managers as well. I love my 2019 Acura TLX More

My experience at this Acura was flawless. I made it My experience at this Acura was flawless. I made it known up front that I needed to be out the door quickly. I didn’t want pressure to buy accessori My experience at this Acura was flawless. I made it known up front that I needed to be out the door quickly. I didn’t want pressure to buy accessories or other options available. I explained I had been planning to buy this car for 3yrs and would not budge from my plans. I was in and out with a new car in 2hrs. Paperwork went quick. All the employees were friendly. Thanks NICK ! Thanks DEREK. More

Jereis is fantastic the best of allMy 20 year old Jereis is fantastic the best of all My 20 year old daughter went in looking for information and walked out with her own car Thanks to Jereis We w Jereis is fantastic the best of all My 20 year old daughter went in looking for information and walked out with her own car Thanks to Jereis We where so happy that we went in the following weekend traded in one of our vehicles and drove out with an MDX We’re absolutely in love with our vehicles and of course ❤️ Jereis she is so cordial, very polite, knowledgeable and an amazing human being She is just wonderful If you are looking for a vehicle go see her in Woodbridge Acura you won’t regret it and in financing ask for Matt More

I am more than happy with my purchase of a 2020 Acura TLX. Melvin was extremely knowledgeable about the purchasing and leasing of his inventory. He listened to my concerns and gave me details on every op TLX. Melvin was extremely knowledgeable about the purchasing and leasing of his inventory. He listened to my concerns and gave me details on every option available to me. I was pleased with my decision when I pulled off the lot in my new vehicle. More

Phenomenal dream car buying experience ! We purchased our 2017 MDX Advance with Entertainment (L O A D E D) dream car !! Karen Radley Acura is the most beautiful car dealership we have ever b We purchased our 2017 MDX Advance with Entertainment (L O A D E D) dream car !! Karen Radley Acura is the most beautiful car dealership we have ever been in. Newly renovated, it was high class, five star, very clean, Derrick wiped down the desk and chair with disinfectant wipes prior to us sitting down. Rudy offered to deliver the car to our house and do the paperwork online, my husband was not comfortable with that, so we made an appointment and came in with our face masks on and social distancing. The whole Karen Radley team treated us like family. They had us out the door in less than an 1hr. Matt Yohey was very helpful working with us to find the best financing to fit our needs. We were able to take advantage of Karen Radley Acura’s .99% interest over 60 months. More

My experience was great! Melvin did an amazing job at assisting me with the purchase of my new ILX. His professionalism and genuine compassion to help me come to a decision on selecting a car was outstan assisting me with the purchase of my new ILX. His professionalism and genuine compassion to help me come to a decision on selecting a car was outstanding. He made the process very smooth by breaking down every detail. I’m so happy with my decision and I appreciate all of the help that was given to me in order for me to have the best experience. More

Service center lacks integrity and quality with maintenance They will try to take advantage of people who have no knowledge of their vehicles. They said I needed cabin and engine air filters. Nope! I changed t They will try to take advantage of people who have no knowledge of their vehicles. They said I needed cabin and engine air filters. Nope! I changed them less than 6 months prior and are still clean. They didn't even check them before claiming they need changing. They also told me I needed to change the brake fluid on two occasions,that's a no too. Here they go again, lying to me. The first time was after I had changed it 3 weeks prior and the second time was less than six months after I changed it. The vehicle has been driven less than 6k since I flushed the brake fluid. I spoke with the general manager, and he was worst. He tried to cover up for them but didn't succeed because I did my homework. They wanted to charge me $170 for the cabin and engine air filter. Both parts can be purchased, good quality for about $30-$50 and takes about 5 minutes to replace both. Anyone can do it. The worst part is that neither needed changing. The only reason why I take my vehicle to this dealership is because I have a so-called VIP service (free oil change and tire rotation). It is not worth the ripoff. I will be changing my own oil from now on. Women, beware because you're a typical prey for this type of service department ripoff. More

Outstanding Dealership! I couldn’t have asked for a better automotive experience. One of the best dealerships that I have ever dealt. Management, used car sales, and finance I couldn’t have asked for a better automotive experience. One of the best dealerships that I have ever dealt. Management, used car sales, and finance will take great care of you. Customer for life. Thanks, Leo More