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Jones Toyota

Bel Air, MD

4.2
866 Reviews

1508 Bel Air Road

Bel Air, MD

21014

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866 Reviews of Jones Toyota

February 05, 2011

My daughter needed to buy a car after hers had been My daughter needed to buy a car after hers had been totalled in an accident. I brought her to Jones Junction because I have heard so many positive th More

by pj23sarver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Flores, Jerry Flores
February 05, 2011

I LOVE my new Rav4 and Joe and Tim were great. They made me feel comfortable right away and made the process so smooth. I would recommend the dealership to everyone. Thanks Joe and Time for all your help. More

by Hopec1213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Serio, Joe Serio
February 05, 2011

Your greeted when you arrive at the dealership. They have service hours that should fit any customers schedule. They are always friendly, quick and explain in detail service items that are needed. If you are More

by 98marvel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave, Dave Crocken
February 05, 2011

Customer Service Agent is constantly changing. I would like to have the same person everytime registering my car in for service. Getting a different person every time & not seeing your customer service ag More

by HarryT02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Customer Service Agent
Feb 07, 2011 -

Jones Toyota responded

Dear HarryT02, Thank you for taking the time to share your review on DealerRater.com. By looking at how you scored the Dealership, it seems like you are pleased overall with the service. I do understand your concerns with not seeing a familiar face on a regular basis. Do you have a Service Advisor with whom you prefer to work with? Thank you, Rachael LaMacchia Social Media Director rlamacchia@jonesjunction.com

February 04, 2011

!N/a The sales person did not know that much about the car. I waited a very long time to get the paperwork finished. The life long care for the vehicle is a great deal. I am very pleased with the vehicl More

by Ozman1953
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Serio, Joe Serio
February 04, 2011

After having vehicle from other dealership, I have to say Jones has won me over. From the sales dept and now the service dept I have no complaints. Pull your car in the bays there is somebody there to greet More

by blremines
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Williams, Karen Williams
February 03, 2011

from the moment i arrived i was treated very respectful. everyone was friendly and eager to help and to make me comfortable.Mr Moran was very knowledgeable and helped me to make the best decision with buyin More

by 01661
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jheury Moran
February 03, 2011

Neal was very helpful- he was able to price match a better quote I had gotten from another service center. He made things happen fast- got me a loaner car to get to work and made things very easy for m More

by dcvera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal , Neal Hillenburg
February 03, 2011

Jerry was very patient with my mission to find a vehicle, as we started out looking for something used, yet reliable. After preparing several vehicles for me to look at and/or test drive, the showroom model More

by flatwheeler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jerry flores, Jerry Flores
February 03, 2011

We purchased our new Rav4 from Jones Junction in August 2009. The car has been fabulous and Jones has lived up to all expections. Great service and communication throughout the years. Customer service i More

by heatherlynn312
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Hillenburg, Neal Hillenburg
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