Jones Toyota

We have been Jones Junction Customers since 1990 when we bought our first Subaru Loyale from Jones Nissan Subaru, and then a 1996 Subaru Legacy and then a 2002 Toyota Highlander. To say that we are pleased bought our first Subaru Loyale from Jones Nissan Subaru, and then a 1996 Subaru Legacy and then a 2002 Toyota Highlander. To say that we are pleased with Jones Junction would be an understatement since this makes our 21st year of doing business with this dealership. The purchase of our Highlander in 2002 was smooth and quick: Jones had exactly the vehicle we wanted, we took it for an extended test drive, closed the transaction just after that and received it prepped very promptly and thoroughly. To say that we are pleased with Jones Junction Toyota Scion service does not tell nearly the whole story: no other service center has touched our Highlander except for PA inspection stations since Jones is in Maryland. We always, always have been treated like family by all service personnel: informed of any problems (which are few), given options for dealing with them and related prices, prices which are firm. We also can document with receipts more than a few instances in which Jones service attendants have determined when costs of some repairs would be borne by the dealership or by the manufacturer making this dealership more "pro-customer" in "costs saved" for us than any other dealership with which we had done business before 1990. And the cost saving is only part of the story, because the service personnel give us plenty of support before and after the service is rendered. We love this company so much that even after moving our home residence to about 50 miles away, we come back for service time after time. We will also purchase our next vehicle from Jones Junction and continue our relationship with it in the future. More

Matt was extremely helpful from the initial email sent asking for prices and inventory to setting up my phone and nav system. He was friendly, informative and knew the questions to ask so that he could m asking for prices and inventory to setting up my phone and nav system. He was friendly, informative and knew the questions to ask so that he could meet my needs. Matt facilitated my visit so that I could complete the entire process painlessly. All of the employees were supportive, friendly, remembered my name, occupation and the type of car I was trading. More

excellent costumer service and was very appreciative to have the rental for the duration of our experience. Work was done previously on the driver's side door so we were disappointed that it had to be rep have the rental for the duration of our experience. Work was done previously on the driver's side door so we were disappointed that it had to be repeated after only a couple of years and hope that this isn't a reoccurent problem. Had a bit of a problem with the motor on the passenger side sliding door when we got it home from the shop, hope it was just a fluke and that it will now continue to work just fine. More

Jones is a wonderful dealership with very professional staff and reliable service. You can count on your car being ready when they say -- which is a unique quality in maintenance shops! They go out of t staff and reliable service. You can count on your car being ready when they say -- which is a unique quality in maintenance shops! They go out of their way to make your visit enjoyable with free manicures, shoe shine, hot dogs and popcorn. More

Always have a positive experience when I bring my car in for service. I have recommended this dealership over and over, and would not think of going anywhere else for another car. I have tried the pickup s for service. I have recommended this dealership over and over, and would not think of going anywhere else for another car. I have tried the pickup service, also and was very happy to have a ride up to Bel Air (I live in Parkville) to retrieve my car after servicing. With free manicures and carwashes, coffee, popcorn, hot dogs, I mean what more could you want when you're already getting great service? I have had transactions with Ian Jones, who is also excellent and very personable. When these people promise something, they make it happen and that is rare these days. More

Customer service was great...because someone greated me at the door and helped me immediately Quality of work was great and based on the knowledge of the saleman Friendliness was great...a 5 is not g at the door and helped me immediately Quality of work was great and based on the knowledge of the saleman Friendliness was great...a 5 is not good enough...Todd deserves a 10 Overall Experience....was great because everyone was so friendly...explained everything to me...worked with me with the price...and we were thouroughly satisfied.. Price was good but I think I could have done a little better...Jones only gave me $500 off the sticker price... More

I have been going to Jones Toyota since 1991. In fact, during that time, we have purchased 7 new Toyotas from Jones and have always used their service department. We would not go anywhere else. We are al during that time, we have purchased 7 new Toyotas from Jones and have always used their service department. We would not go anywhere else. We are always pleased with the service. They are always professional. More

I had service done on my Camry a week ago. I came back in on Thursday of this week to have my car washed, an area buffed and the emblem put back on my car. This was all done in a timely fashion while I got a on Thursday of this week to have my car washed, an area buffed and the emblem put back on my car. This was all done in a timely fashion while I got a manicure. I HIGHLY RECOMMEND JONES JUNCTION AND STEVE SMELSER!! WE HAVE HAD THE BEST OF SERVICE AND THEY ARE DEPENDABLE! THEY STAND BY THEIR WORD!!! More

We had a very pleasant experiece at the dealersip. They are very profesinal. They worked on my and my nails what a great way to spend time in a car dealeship. The servce personal kept me informed about my are very profesinal. They worked on my and my nails what a great way to spend time in a car dealeship. The servce personal kept me informed about my car and how long I would have to wait for the repair to be finihed More

Steve was so helpful and so kind, and just very genuine. He helped us get a GREAT 2010 used car when we were not sure if we would be able to get a decent car. He was just so happy to help us and did not act He helped us get a GREAT 2010 used car when we were not sure if we would be able to get a decent car. He was just so happy to help us and did not act like he was inconvenienced by us unlike some of the other dealerships we went to before just to look at cars. He was the most helpful car salesman I have ever met. He listened to every single one of our needs and never once tried to push us on a car we did not like. He helped us for 3 hours straight and was great the whole time. I will never go to another car dealership ever in my life. The dealership is just a pleasure to be in with the most comfort level ever. The whole staff is super friendly and positive and seem like just so happy to be there. If you are looking for a great new or used car, please go to Jones Junction. You will not be disappointed. Steve definitely made this whole experience a 5 out of 5. I cannot thank him enough for putting us in a beautiful used car with low gas mileage and the type of car we were looking for. He was just awesome. Thank you so much Steve, and everyone else at Jones for making this happen for us and being just a great trustworthy dealership. Your customers for life, Catherine Grabowski and David Boemmel. More