Jones Toyota

This was my 5th car purchased from Jones. Steve Pagotto and the team found me the exact car I was looking for, financed it with Toyota, and made the experience as simple and easy as I have ever had. This i and the team found me the exact car I was looking for, financed it with Toyota, and made the experience as simple and easy as I have ever had. This is not a simple transaction we are talking about. Steve conducted his team to make this deal happen. A work of excellence and the utmost professionalism I have ever experienced when purchasing a car. He talks to me like a friend and not just a customer. But Steve was not alone, the sales managers did an outstanding job to pull everything together as quickly as they could. They managed to but the Ravens Game on so we could all see and had me out the door with everything before half time. It was a winning weekend. More

I returned to Jone's after having a great experience in 2000 when My Husband purchased a GMC pick-up. Now, as then the salesperson was of great help yet respecting me enough to let me make the final decisi 2000 when My Husband purchased a GMC pick-up. Now, as then the salesperson was of great help yet respecting me enough to let me make the final decision on my new vehicle. All my questions were answered to my satisfaction, the price was worked with to fit into my budget. I have already recommended Jones' to others. Mr. Jerry Flores is friendly, professional and a pleasure to do business with. More

Our new relationship with this dealership exceeded our expectations. John Hightower did an outstanding job assisting us and locating the vehicle we were looking for. expectations. John Hightower did an outstanding job assisting us and locating the vehicle we were looking for. More

Jason Honkofsky was exceptional from the start. He went the extra mile to locate the Highlander in the right color and exactly they way I wanted . Everyone at Jones was very nice, accomodating, explained e the extra mile to locate the Highlander in the right color and exactly they way I wanted . Everyone at Jones was very nice, accomodating, explained every detail of the closing process. I could not believer how smooth the entire process went. This was the best auto purchasing experience I ever had and thanks to Jones I am enjoying every minute driving my new 2013 Highlander Limited. More

This experience was very positive for us. Jim was very patient, not high pressure, and very helpful with his suggestions. He was a major factor in our decision to purchase the car at Jones. patient, not high pressure, and very helpful with his suggestions. He was a major factor in our decision to purchase the car at Jones. More

My salesmen Jason @ Jones Toyota in Bel air was great. Jason was friendly but not pushy, very knowledgeable and new the products. He was able to break down the lease program in detail so that me and my wi Jason was friendly but not pushy, very knowledgeable and new the products. He was able to break down the lease program in detail so that me and my wife could understand. During the paper work process Jason offered refreshments. Jason followed up with a phone call to make sure i was happy and during the call I explained I was a bit disappointed with the function of the radio. Jason said that he could fix the problem very quickly just stop in and see directly. The Jones family is lucky to have a representative like Jason on your team. Sincere Customers Bob & Connie Baker More

From the beginning, the sale was horrible, the salesperson was very rude, I was promised gift cards and then told not available, until I threatened to return the car (then told a simple misunderst salesperson was very rude, I was promised gift cards and then told not available, until I threatened to return the car (then told a simple misunderstanding). Then the wrong remote start was put in my car. Then I was told (after being lied to for 3 weeks by Rob Gill), that I would not receive any reimbursement for my previous vehicle's cancellation of the Extended Warranty and GAP coverage. I have to sue them in civil court for this. I would not wish Jones Toyota on my worst enemy! More

I had an opportunity to meet Steve getting gas one day. In that brief meeting Steve remembered my name and many other facts about my family & career. When I pulled on the Jones lot Steve immediately rememb In that brief meeting Steve remembered my name and many other facts about my family & career. When I pulled on the Jones lot Steve immediately remembered me & assisted me in the purchase of my Tundra! Just a great experience all around!!!! Thanks Adam More

The only reliable and honest person I have dealt with is the service advisor, Ian jones. Beyond him the repairs have been horrible. I have been told our corolla needed repair of $1,800 and more but turned the service advisor, Ian jones. Beyond him the repairs have been horrible. I have been told our corolla needed repair of $1,800 and more but turned out after checking it elsewhere that it was bull. I asked for managers to explain but he wouldn't even come over ... Next visit I went to a manager and he never came back to explain why I was told I needed a repair for $1,800 when it was a $45 repair. Service advisor looked at system but what do you know, nothing in there about my previous visit saying I needed $1,800 repair and all 3 of those employees are no longer there? Now because no one has helped get to the bottom of it all I am left contacting toyota corp., and the better business bureau. I also have a sienna that has left their service department with all 4 tires at 25 psi when it was in there for my tire rotation, check, and scheduled maintenance. Those tires were not rotated and at 24,000 am told they are balding and I need new ones. The manager never came back with an explanation when I expressed concerns for regular maintenance that I don't believe they are doing in the back. They have stated they checked tire pressure, rotated tires, etc ... But nothing was done. The sad part is that with my husbands car having 200k we will be in need of another car and had they just come back and given me an explanation or showed some kind of responsibility to the negligence, we would probably have been understanding that it happens and be looking at a new car from jones. The fact that on more than one occasion a manager has not come back and given us the courtesy of an explanation we feel they know its going on and are not taking any responsibility in what goes on in repairs. customers are being taken advantage of. I'm not telling anyone not to buy from jones junction but I do feel people should know our experience being no one at jones seems to care and the problems continue to happen. More

Mike Ford Did a great job. I will be sure to send people his way and we will be back in the future as well! his way and we will be back in the future as well! More