Jones Toyota
Bel Air, MD
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866 Reviews of Jones Toyota
Things went well, but undercaoting job was poor and had to set up appointment to correct the problem. I should receive a better discount on the running boards. I live in Waldorf and could have went to ma to set up appointment to correct the problem. I should receive a better discount on the running boards. I live in Waldorf and could have went to many other Toyota dealers. More
I'd never recommend this place to someone buying a car. Once you've owned it a few years you'll find the phoney customer service commitment fly out the window. Absurd wait times, forced upsells to ret car. Once you've owned it a few years you'll find the phoney customer service commitment fly out the window. Absurd wait times, forced upsells to retain your jones for life "warranty". Plus utterly bogus shop fees ($20 in "shop fees" to to vaccum?!) I took my vehicle to an independent local mechanic to address engine issues Jones refused to address (including known issues from Toyota's class action). Surprise: Jones mechanics are incompetent, just looking to overcharge you for simple maintenance -- which if you perform on your own, such as replacing a filter, they will try to bully you into paying for through them. Meanwhile they willfully ignore real, complex problems. If you actually have an issue, expect the smiles to stop and the rudeness to begin More
This is hands down the best dealership in the area. The staff was friendly, my sales agent was patient and really down to earth. The finance guy went the extra mile to get me this car and I ABSOLUTELY LOV staff was friendly, my sales agent was patient and really down to earth. The finance guy went the extra mile to get me this car and I ABSOLUTELY LOVE IT !!! Kudos to Steve, Jerry and John. More
We bought Rav4 in 2007 and was very happy with our buying experience at that time. For that reason, I chose to return because the customer service was great. This time we dealt with Adam Harrow who buying experience at that time. For that reason, I chose to return because the customer service was great. This time we dealt with Adam Harrow who certainly lived up to our expectations. He made our purchase a very positive experience. He is very personable, professional and very knowledgeable about the product. In addition to the service at purchase, Jones Toyota provides the customer with the type of service-after-the-sale that many dealers do not offer. I am happy to recommend Jones to others seeking reliability in a dealership and an outstanding vehicle. More
I got 3 emails and a letter from Toyota saying they wanted my car as trade in. Toyota offered an extra $1000.00 in trade in. I was happy with my Toyota Yaris from Jones Junction Toyota. I live fifty ni wanted my car as trade in. Toyota offered an extra $1000.00 in trade in. I was happy with my Toyota Yaris from Jones Junction Toyota. I live fifty nine miles from work and work full time. Gas milage and maintenence costs are important to me. The free oil changes and good service are also important to me. I came prepared with my $1000.00 offer print out and all the financial information I would need. I told Jerry Flores I wanted a manuel transmission. Jerry searched the snow covered cars on lot for my new 2014 Toyota Corolla. I had a hot dog and soda and did a little knitting while I waited for my new car. It was so easy. I knitted while they serviced the car and arranged financing. I was all smiles as I drove home in my new Corolla. Thanks Jerry and the Jones Junction Toyota team. Doris Anna Kelly More
We have a great experience with Johns Junction. This is our seocnd car. The sales person Greg was great and other staff were very helpful and respectful too. They also gave us a good deal. I recommend then our seocnd car. The sales person Greg was great and other staff were very helpful and respectful too. They also gave us a good deal. I recommend then to other buyers for sure. More
Mark was a pleasure to do business with. I was at a previous dealership an hour before heading to Jones Toyota and needless to say I was not satisfied with what they offered. Upon arriving at Jones, M previous dealership an hour before heading to Jones Toyota and needless to say I was not satisfied with what they offered. Upon arriving at Jones, Mark approached me and took care of me from his introduction to the settling of the paperwork. I explained what I wanted and he made it happen within my budget. I can honestly say my transaction with Mark has been the best to date. I had a pleasurable experience with the whole staff also. I want to thank the Jones staff and Mark for my great experience and my new 2014 Tundra. Thank you and Merry Christmas. More
Jerry was very friendly and knowledgeable. He was not a high-pressure salesman which I appreciated. Overall, he made the car buying experience very pleasant. high-pressure salesman which I appreciated. Overall, he made the car buying experience very pleasant. More
I needed to purchase a truck. I was already familiar with what I wanted and only needed prices so I knew which dealer to buy from. I didn't have much time to shop around due to work. I emailed all Toy with what I wanted and only needed prices so I knew which dealer to buy from. I didn't have much time to shop around due to work. I emailed all Toyota dealerships in the area with the exact model and features that I wanted. I had purchased three Toyotas from Jones in the last four years and always had a great experience. I am familiar with their Jones for a Lifetime program and use it all the time - it's great! I certainly included them on my price comparison check. I received an e-mail back right away with a price so I was very happy with the prompt, professional reply. Unfortunately for them, another dealership beat their price by $ 690.00. Due to the fact that I purchased from them on so many previous occasions I followed-up with them to see if they could at least match the price, if so I would have bought from them. They told me that they couldn't match it so I had to buy elsewhere this time. While overall I like Jones Toyota, I was disappointed in their price. The manager explained all the "freebies" that they throw in but those would have cost me $ 690.00 this time. As a side note, Jones was the second cheapest dealer in the area and I priced every dealer from Bel Air, Baltimore, Laurel, Annapolis, and Westminster. Thompson Toyota would not give a price over the Internet. Jerry's Toyota was the highest priced. More