Jones Ford Wickenburg

Superb Buying Experience- Worth the Drive from Glendale! I've purchased many cars in my life. Jones Ford Wickenburg was one of the best purchasing experiences I've ever had. I ended up buying a pre-owned Jee I've purchased many cars in my life. Jones Ford Wickenburg was one of the best purchasing experiences I've ever had. I ended up buying a pre-owned Jeep Wrangler. During the buying process, I got treated well and didn't have to deal with the usual dealer pressure or hi-jinks. We negotiated quickly, settled on a price that I was thrilled with. If that wasn't enough, the folks at Jones even made sure some after the sale items we discovered were taken care without a hitch and made sure I was kept up to date every step of the way. They even delivered the vehicle to my house after the sale was done. Sean Lowry made the process smooth, followed up on every single thing he said he would, and manager Matt Dahlin went above and beyond to make this an awesome experience! I don't know why more dealers don't take care of customers this way. I'll definitely go back to Jones for my next car purchase. More

Great Sales Team! I came in to buy a truck after Days and days of headaches from working with Phoenix dealers. They didn't have the exact truck that I wanted, But they I came in to buy a truck after Days and days of headaches from working with Phoenix dealers. They didn't have the exact truck that I wanted, But they located And brought it in from a different state. The day it got there I was in and out with a new truck in about 2.5 hours! They saved me enough money to throw a lift on it too. 10/10 Thank you guys. More

Solid Service Department I brought my vehicle into Jones auto centers to have it serviced. I had taken it to big O And another company that couldn't figure out what was wrong I brought my vehicle into Jones auto centers to have it serviced. I had taken it to big O And another company that couldn't figure out what was wrong with it. Jones Ford was able to not only fix my car But had it done in an hour. More

Best Dealership! I bought a car from here a couple years ago and it was the easiest process and has been one of the best and reliable cars I’ve had. I loved the enviro I bought a car from here a couple years ago and it was the easiest process and has been one of the best and reliable cars I’ve had. I loved the environment at the dealership and really felt I was being taken care of. Definitely recommend!! More

Great deal and good service . I bought a jeep in February at a better price than I could find anywhere else. It had less than 15,000 miles on it and they went through it careful . I bought a jeep in February at a better price than I could find anywhere else. It had less than 15,000 miles on it and they went through it carefully. It has been a pleasure to drive and the employees there were great. More

They are Honest and not Pushy I purchased a pre owned vehicle there in January 2017. They told me they would throw in two free oil changes. I did two oil changes myself and i rec I purchased a pre owned vehicle there in January 2017. They told me they would throw in two free oil changes. I did two oil changes myself and i received a notice for a free air bag update. I made an appointment and brought the vehicle in and asked about my free oil changes without any paperwork and that was promised 2.5 years ago. They told me no problem we will change your oil and filter for no charge. I received a call stating my battery terminals were corroding and i stated i would take care of that myself. The mechanic told me no problem and would go ahead and clean them and spray a prevention material on the terminals. I would buy another vehicle from Jones Ford because they are honest and not pushy. Also honoring an agreement made 2.5 years ago without question shows the customer is important to them. More

The Best Have dealt with Jones Ford in both sales and service and have had great experiences. Just picked up the new Ranger. David F. was very knowledgable a Have dealt with Jones Ford in both sales and service and have had great experiences. Just picked up the new Ranger. David F. was very knowledgable and helpful. He goes out of his way to make the sales experience enjoyable. Thank you David and Jones Ford. More

Bad Repairs Jones Ford Wickenburg Gary Stout- 2-19-19 I brought my wife's 2002 Ford Escape in to have a Radiator I bought installed. They called about 11:20 Jones Ford Wickenburg Gary Stout- 2-19-19 I brought my wife's 2002 Ford Escape in to have a Radiator I bought installed. They called about 11:20 am to say it was done. I didn't have them add coolant because I use a wetting agent that works better. I drove it home and opened the hood to check the fluid level. I was upset right away. The old radiator parts were left in the engine compartment and the mechanic broke the top radiator hose mount and left the part there, then I noticed a sensor that wasn't installed back in the shroud. I took pics of everything and called about 6:10pm to leave a message that I was upset at the work. The next day I brought it back and saw the owner of the dealership and told him what happened and he got the Service Mgr to take care of it. As I told him you can't leave hoses hanging next to a fan belt, at least zip tied it. He said he would handle it. He came and got me and said he fixed the sensor by popping it back into the housing and zip tied the hose to the front brace. No mention about getting a new mount to replace the broken one done by the Mechanic. So at that time the Service Mgr has talked to me about getting a partial refund for the Shotty and Lazy work. So I leave and go home and figure I'll drive my wife to work in the car since it's done. We get 3/4 of the way there and hear a pop and the car jerked. I make it to the Private Residence where my wife works as a Mental Health Therapist. As I drop her off and start to back out the clean driveway the car just revs it's engine and finally engages and goes backwards. As I look ahead I see a large pool of oil on the ground and leading out the driveway from the car. My wife is in shock and I'm pissed again and try to get it back to the dealer. I only make it as far as the rear parking lot on Vulture Mine Rd and Hwy 93. I was stuck and had to call a tow truck and they said $80 to tow it. Then I called and talked to owner and told him and he thought it was strange and said he would send his tow truck to bring me there. I called back the truck i called to cancel. While waiting I opened the engine hood and everything was covered in transmission fluid. I looked down where the transmission line goes into the radiator and there was no hose on it, it was pointed up. It blew off I guess because there was no hose clamp holding it on and built up enough pressure to blow off and spray all over the engine and ground. Keep in mind I took photos of all this that has happened for two days of a two hour radiator installation job. So now the Service Mgr is looking at it with me and we both see its the missing hose on the lower radiator. At that time again the Service Mgr tells me not to worry they will fix it and give me a Refund on the work. Now keep in mind I've wasted two days at the dealer. My wife was at that job location for 3 weeks so I told the Service Mgr I had to go back to clean it up and he said let him know if they can do anything to make this right he gave me a bag of Oil absorbent for the driveway but by the time I got back there it wasn't working. The oil had already stained the new driveway. So I took a video of all the stain damage and called the Service Mgr and said the driveway needs to be Pressure Washed and he agreed to have it done and asked the address and who to arrange it with, I gave him my wife's name and number and address. The home my wife works at is a privately owned home by the state. Now keeping in mind that we had a winter storm came through Feb 21 and 22nd, I called the 21st and left a message for the Service Mgr stating I will accept the Refund Offer. So far I've heard nothing back from anyone. We shouldn't be affraid to bring out vehicles there to have work done on them and we shouldn't have to check to make sure the job was done and done right. We expect communication and a mechanic that knows how to fix not only the vehicles but anything they break. More

Bad tire service I had a leaking rear tire and took it to the quick lube and they could not remove the tire because it had key locks and could not remove wheel because I had a leaking rear tire and took it to the quick lube and they could not remove the tire because it had key locks and could not remove wheel because I did not have the key. I bought it used and did not know the lug key was missing. They couldn't remove the lug nuts so I went home and removed them myself using a method given on you tube. I called Jones Ford back and was given a 2:30 appointment. I showed up at 2:25 and was told by the manager that I would have to wait 2 to 2 1/2 hours as they were back logged. I said I had an appointment and the manager shrugged her shoulders! I walked out. I went to Discount tire and bought 4 new tires. I've been living here 23 years and have three cars and had bought tires at Jones Ford since they opened that service. I will not ever use them again. Discount Tire was very professional and worth the drive. More

Liars and total waste of time to even go to the store I went to buy a car that was supposed to get really good mpg, took a test drive, was ready to make a cash deal but the salesman said he would not reco I went to buy a car that was supposed to get really good mpg, took a test drive, was ready to make a cash deal but the salesman said he would not recomend I buy the car? I asked him to explain ? He said don’t do it! Am glad I didn’t buy,! I found out later the government was exposing ford for exaggerating the mpg! Another time I took my truck in about the transmission, the mechanic said I can give you a deal if you want, private side deal. Wanted 600.00 cash and said he would do it on his day off but use the company equipment, sorry I cannot trust them , they advertise their business as a friendly and caring dealer, stay away from them , you will be disappointed and pay more!!!! Be warned!!!’ More