Jones Ford Wickenburg

It’s a pleasure doing business with Jones Ford, and they make it easy to purchase a car make it easy to purchase a car More

Danny Caudle PO Box 533 Congress, AZ 85332 Danny@AwardRealty.com (928)458-0502 June 5th, 2023 James D. Farley Jr. CEO, Ford Motor Company Customer Relationship Center P.O. Box 6 85332 Danny@AwardRealty.com (928)458-0502 June 5th, 2023 James D. Farley Jr. CEO, Ford Motor Company Customer Relationship Center P.O. Box 6248 Dearborn, MI 48126 Dear Mr. Farley, I hope this message finds you in great spirits. My name is Danny Caudle and I am writing to you today to highlight the outstanding customer service that I recently experienced at Jones Ford Wickenburg, with Mr. Matt Dalhin, who is presently serving as their Sales Manager. From my first step into the dealership, I was met with an unparalleled level of professionalism and friendliness from Matt. His fervor to genuinely comprehend my needs and his determination to ensure they were surpassed was truly extraordinary. It is seldom that we encounter someone in today's fast-paced world who is so committed to delivering high standards of customer service. This is the exact quality I found in Matt. What really struck me was Matt's approach to challenges – with enthusiasm and a solution-oriented mindset. His innovative ideas and initiatives were impressive and are a testament to his exemplary leadership skills. It brings to mind the phrase by Steve Jobs that goes, "Innovation distinguishes between a leader and a follower." As I'm sure you're aware, the success of a company is strongly tied to the performance of its employees. Matt's impressive service significantly elevated my perception of the Ford brand, not only contributing to your bottom line but undoubtedly enhancing Ford's reputation and customer loyalty. Given Matt's obvious dedication, commitment to customer satisfaction, and evident leadership skills, I strongly feel he should be recognized for his work. I believe that Matt is not just ready but deserving of greater responsibilities and challenges. This could be in the form of a promotion, substantial raise, or bonus - a reward that would rightly validate his dedication and serve as an inspiration to others. Your acknowledgment of Matt's invaluable contributions would send a resounding message about the high value that Ford places on customer service and dedicated employees. I trust that my account provides you with valuable insight into the remarkable contributions that Matt Dalhin is making at Jones Ford Wickenburg. Yours sincerely, Danny Caudle More

We purchased a new vehicle from here. From order to delivery service ws top notch. We spent less than an hour at the dealer to complete the sale and there was no pressure to add on serv From order to delivery service ws top notch. We spent less than an hour at the dealer to complete the sale and there was no pressure to add on service or warranty plans. They took as long as we needed to go over the car with us. could not have had a better experiance. More

This is the typical shady dealership that posts one price on their website then when you finally get your trade in evaluated they show you a contract with the car costing 14k more. Don't waste your time wit on their website then when you finally get your trade in evaluated they show you a contract with the car costing 14k more. Don't waste your time with them they will just try to take you for whatever they can and stay away from Carlos Gandiaga wish they would just have integrity and honor there prices. More

Everyone at this dealership from the top management on down are exceptional people. They go above and beyond in every regard. I am from Michigan and had an emergency while visiting Arizona and everyone at down are exceptional people. They go above and beyond in every regard. I am from Michigan and had an emergency while visiting Arizona and everyone at Jones Ford were kind and helpful. I ended up buying a gently used car and drove it home to Michigan. I am so grateful to all the wonderful people there. A special shout out to Brian, April, Sean and Tim. I have told anyone who will listen to buy their next car from Jones Ford!! Thank you Jones Ford, Wickenburg! More

My wife brought our 2017 Jeep Wrangler in for an oil change and tire rotation to Jones Ford in Wickenburg today. Never again will they touch one of our vehicles. They neglected to tighten the lug nuts change and tire rotation to Jones Ford in Wickenburg today. Never again will they touch one of our vehicles. They neglected to tighten the lug nuts on all four wheels. Could have severely injured someone. No excuse for incompetence. There are options other than Jones. More

This is our fourth vehicle from Jones Ford and we drove from payson 2+ hours to buy from them. They were very responsive and gave us a good deal even though had to order the F150 from Ford to get what we w from payson 2+ hours to buy from them. They were very responsive and gave us a good deal even though had to order the F150 from Ford to get what we wanted (due to the post pandemic shortages not due to the dealership). While waiting for the paperwork test drove a bronco and a lightening. Excellent dealership and staff!!! Sean Lowry our salesman did a fabulous job More

Tried to have my f 350 repaired at the body shop. After 4 months of get the run around and excuses my truck was totaled so I could move on . I would not recommend this body shop to any one!! After 4 months of get the run around and excuses my truck was totaled so I could move on . I would not recommend this body shop to any one!! More

Need service - STAY AWAY! 02/21/22 (Monday) car overheats on my way to a convention in Las Vegas. Dropped it off and was told I would be contacted. Tuesday PM no call so I 02/21/22 (Monday) car overheats on my way to a convention in Las Vegas. Dropped it off and was told I would be contacted. Tuesday PM no call so I leave a message. Wednesday PM no call so I call - water pump needs replacing. Thursday PM no call so I call - car is ready. Friday, drive to Wickenburg, bill was for $755. Leave Wickenburg for Phoenix and car overheats around Lake Pleasant. Contact Jones, "I need the car here" was all I got. My car has overheated - the same problem I had brought it into Jones the 1st time and got billed $755! They send out a tow truck and a rental ($40/day) so I can get back home. Monday PM (02/28) call, leave a message. Tuesday (03/01) drive to Wickenburg to drop off rental - $160 for non-repair related expense. Talked to service manager since I can't seem to get a response from the service advisor. Now the problem is a blown head gasket and they will get me quote. This time they give me a loaner. Wednesday PM I get a call from the service advisor with a repair quote. But he tells me that I might as well get an engine replacement! From a water pump, to a blown head gasket, to an engine replacement! No thank you - I arrange to have the car towed to a local REPUTABLE repair shop. I arrive at Jones only to be slapped with a $300 towing fee! I was told they road tested the car so the water pump job was good. I didn't realize their repair warranty has a time limit of 30 minutes. So in summary, ! take my car in for overheating, spend $755 for repairs, the car overheats again and I spend another $460 for a bad diagnosis! The point is they are the experts and when they say they fixed the car it should be fixed. Their argument was that the water pump issue is not related to the blown head gasket and that they had no idea what I had done to the car. Apparently it's my fault they didn't correctly diagnose and fix the problem and for that I must pay $460! STAY AWAY! More