Johnstons Subaru

Worst Customer Service This dealer has the worst customer service. No one picks up the phone to schedule appointment. They do not return the phone calls. The staff has alway This dealer has the worst customer service. No one picks up the phone to schedule appointment. They do not return the phone calls. The staff has always some excuse for poor customer service. There are instances of overcharging for the repairs. More

We are completely satisfied! We are very satisfied with Patrick Umphries and the staff at Johnstons Subaru. We were very pleased with the way Patrick not only made our experience We are very satisfied with Patrick Umphries and the staff at Johnstons Subaru. We were very pleased with the way Patrick not only made our experience a positive one but most importantly, how knowledgeable he was in sharing pertinent information about the cars test driven. Above all else, his patience was of utmost importance to us...we never felt rushed and once we determined we found the right fit, he was there answer all of our questions and prepare the purchasing process. Thanks so much Patrick and Staff...so far we are very satisfied and loving our first Subaru. More

Service is Beyond poor !!!!! Had my 2016 Forester towed in with an engine knock, 4 weeks later still no progress in the fix and no phone calls with any updates from the Johnstons Had my 2016 Forester towed in with an engine knock, 4 weeks later still no progress in the fix and no phone calls with any updates from the Johnstons Subaru. If there was a way to give them 1/4 star I wood. Also they would only offer me a replacement car for one week, I had to have Subaru corp. to get involved to cover the rental car. Sad but true, Don't go there !!!! More

I love my Subaru from Johnstons Subaru!!! Patrick umphries was the best! He was very knowledgeable, as well as helpful! This is our first Subaru, and we couldn't be happier! We are no longer " Patrick umphries was the best! He was very knowledgeable, as well as helpful! This is our first Subaru, and we couldn't be happier! We are no longer "Honda" people, we will be a loyal Subaru family from this point on. Ray C. In finance was also wonderful. The team effort between Patrick and Ray exceeded our expectations, the two made the entire process of purchasing our crosstrek pure joy! Wonderful dealership, wonderful staff... would highly recommend!!! More

very helpful, friendly staff with excellent customer service As above as already stated No need to repeat what was already stated. Found out some of staff were my neighbors so felt personal touch As above as already stated No need to repeat what was already stated. Found out some of staff were my neighbors so felt personal touch More

Very pleased!! 100% top-rate service at Johnstons Subaru! Tony went above & beyond with getting me a great deal, the entire process was both pleasant & enjoyable. I 100% top-rate service at Johnstons Subaru! Tony went above & beyond with getting me a great deal, the entire process was both pleasant & enjoyable. I recommend this dealership to anyone who wants to have buying a car a happy, stress-free experience! More

Very knowledgeable and relatable staff I enjoyed my purchasing experience at Johnstons Subaru. Other dealerships I have been to, I have been treated like a prospective sale. Or like they di I enjoyed my purchasing experience at Johnstons Subaru. Other dealerships I have been to, I have been treated like a prospective sale. Or like they didn't think I was going to buy a car and so they didn't want to waste their time on me. Dan, the sales person, was not only knowledgeable, but also drove the same model car I was looking at, so was able to give me information based on his personal experiences. Karen, from the Finance Dept, was also very helpful and knowledgeable. This is my 4th Subaru, my second from this dealership. I would highly recommend both the sales and service department. More

Very good & helpful! Was the Best car dealership experience ever!!😊 Roger made everything seem so easy & I wasn't there all day! Very nice explained everything to me. E Was the Best car dealership experience ever!!😊 Roger made everything seem so easy & I wasn't there all day! Very nice explained everything to me. Everyone was very courteous to me. Overall it was a Great experience. I recommend everyone to come in!! More

They're just trying to steal money from you/not even car dea Terrible dealer. Our family has owned 4 Subarus in the household in the past 6-7 years and trusts the cars so we're forced to see the dealerships. Whe Terrible dealer. Our family has owned 4 Subarus in the household in the past 6-7 years and trusts the cars so we're forced to see the dealerships. When my father went to take a tour of a used 2014 Wrx, you wouldn't believe how bad Johnston's was or how difficult to deal with they can be. First he makes an appointment for 6:30 pm where I know that may be late, but they had all day to see this appointment online and get the car ready, but it is what it is and when he showed up it was not only not out front or in the main lot ready, it is 4 cars deep behind the building where the dealer told him they could not retrieve it tonite to test drive, even though he made the appointment. This was all besides the plenty of times we have been by to notice that you have to drag an associate out of their chair to get their attention because they're always "too busy" or inside without a customer.(This is for the SALES STAFF, the SERVICE AND RECEPTION IS AND HAS BEEN GREAT) Now onto the car itself... He went to check out the used 14 Wrx to upgrade from an 09 wrx and as he is finally going over the car (on paper)with a sales associate, he looks over the carfax and thinks the car is perfect. With the carfax and no problems, the car should be fine... But no as the dealer and my father start to look over the service records he notices MAJOR records that the sales associate did not see and had never known of, at least seemingly to my father's knowledge, that it says the transmission on the car had been replaced but it was not stated on the carfax. This was brought up as a question and the dealer seemed very questionable until he asked their mechanic who undoubtedly assured him it had a brand new transmission. This was also a note on the service record right before it states the car had a running problem where it could not be put into 5th gear and then no issues or problems were address or fixed according to any of the records. This was also along with various notes such as missing turbo heat shield, missing wires etc. The car is a sports car so small discrepancies are understandable, but none of these are. Then to make matters worse the associate and my father start to go over numbers for a trade in on his vehicle which he has every single record from a Subaru dealer since he bought the car and all the regular maintenance done on a commuter only car in great condition besides scratches to the interior of the trunk and was offered $2000 less than the Kelly Blue Book value for a "good" trade in and $1500 less than what was offered at Bill Kolb Jr Subaru the night before. Even worse.... They started to talk about how the car would be to buy outright in which my father had known the price monthly before coming so he couldn't be swindled or tricked, and the number was $80 a month higher by the associate and my father knew he was wrong. He questioned him until the associate checked his numbers with another associated or whoever it was to confirm my father's numbers were right. So please do not come here, they will first ignore you, then try to trick you, then tell you you're wrong and tell you what you have is worthless! And sometimes they put whatever picture they want up online for the car and end up having a picture of a wrx with the big hood scoop under the 2.0i impreza! I know because I've been looking for deals for years. More