Johnstons Subaru

In and out of the service department much quicker than expected. The level of service and detail that my Service coordinator Cameron provided was exceptional!!! expected. The level of service and detail that my Service coordinator Cameron provided was exceptional!!! More

Everyone we encountered was very polite, friendly and helpful, especially Blake our salesman. I highly recommend if you are looking to buy from them go see Blake. Michelle made the paperwork aspect of it helpful, especially Blake our salesman. I highly recommend if you are looking to buy from them go see Blake. Michelle made the paperwork aspect of it easy and explained what everything was you’re signing in detail. Overall I highly recommend Johnston’s. More

Wonderful dealership! Everyone was friendly and courteous. My salesman Derek was excellent. Answered all questions and extraordinary salesman. Was very helpful even when I texted him with questions courteous. My salesman Derek was excellent. Answered all questions and extraordinary salesman. Was very helpful even when I texted him with questions More

ok the service manager was talking about xxxx when i walked in....... i believe he was calling someone xxxxx? xxx is going on there? truly disgusting atmosphere. walked in....... i believe he was calling someone xxxxx? xxx is going on there? truly disgusting atmosphere. More

I trust them wholeheartedly! The service department has been stellar. I trust them wholeheartedly. Their advice has been on point, and I will drive the 40 minutes each way to se The service department has been stellar. I trust them wholeheartedly. Their advice has been on point, and I will drive the 40 minutes each way to service my vehicle there. They are honest, accommodating, and friendly. it is my first Subaru, and if their service is any indication of the rest of the company, I will buy Subaru's forever. More

Above and Beyond Johnston’s Subaru Service Center is wonderful! I recently had some major issues with my Crosstrek and brought it into Johnston’s for repair. There Johnston’s Subaru Service Center is wonderful! I recently had some major issues with my Crosstrek and brought it into Johnston’s for repair. There was a question as to whether or not the repairs would be covered under warranty – and my service advisor (Sophia Amorosi) jumped right in and fought for me. Thanks to her caring and perseverance, the repairs were fully covered! I regularly take my car to Johnston’s and have always been very happy with the quality and cost of service, but Sophia’s extra effort blew me away! I thanked her profusely; she replied “I would want someone to do it for me.” Now that is customer service! Thanks again, Sophia. More

Great experience! Went in looking at the 2020 Crosstrek. Dave Amisson was our sales person. What a great experience to have a salesperson that's not pushy as all! He Went in looking at the 2020 Crosstrek. Dave Amisson was our sales person. What a great experience to have a salesperson that's not pushy as all! He was personable and knowledgeable and a very nice guy. We bought the car and Dave spent all the time we needed to get us acquainted with our new Subarau Crosstrek. It was an absolute pleasure to deal with Dave Amisson from start to finish. More

Garbage Dealership The best this dealership could offer was a four month wait to get an airbag recall fixed. At least 16 people have died because of these faulty airbags The best this dealership could offer was a four month wait to get an airbag recall fixed. At least 16 people have died because of these faulty airbags but Johnston's Subaru is more interested in making service revenue than protecting consumers who drive their vehicles. More

Service will not take your phone call I have 2 recalls for my Subaru legacy sedan. These recalls are mandatory and have to be done. Unfortunately the closest dealer is Johnstons Subaru. I I have 2 recalls for my Subaru legacy sedan. These recalls are mandatory and have to be done. Unfortunately the closest dealer is Johnstons Subaru. I called them to let them know I was running late for an appointment and could not get a service rep on the phone. Their phone skills are horrendous. They place you on hold for long periods of time and do not return to the phone or shoot you to a voice mail and no one calls you back. I now have to find another dealership to handle these recalls. What a worthless waste of my valuable time. Worst customer service ever from any car dealership!!! More

LONELY TEST DRIVE Sent me by myself test driving a Hybrid. Totally confused. I went home discussed. I'll just keep my car for a while longer. Unpleasant car shopping ex Sent me by myself test driving a Hybrid. Totally confused. I went home discussed. I'll just keep my car for a while longer. Unpleasant car shopping experience. More