Johnson Ford

In a very unusual situation, Johnson Ford’s sales manager Bryan jumped right in and I was on a new car in about 8 hours. Brian in the showroom followed up answering all my questions. Even the financial offi Bryan jumped right in and I was on a new car in about 8 hours. Brian in the showroom followed up answering all my questions. Even the financial officer was extremely well prepared and easy to work with. Johnson Ford is in Pittsfield MA. I owned my 2022 Edge for less than a year and Sarat Ford in Agawam MA where the car was purchased, never even returned my numerous phone calls. Sarat receives a rating of 1 star, especially Liz in service. I am grateful to the Johnson Ford team! More

The whole team here cares, from sales to service. And it shows. Kudos to Johnson Ford! Thank you for being different And it shows. Kudos to Johnson Ford! Thank you for being different More

They have been great throughout the entire process. They went completely through the vehicle so that there were NO ISSUES after the sale. They went completely through the vehicle so that there were NO ISSUES after the sale. More

Don’t trust their service department. Very dishonest. Will try selling you services that your car doesn’t need. Very dishonest. Will try selling you services that your car doesn’t need. More

Johnson Ford is the place to buy a Ford truck. From the showroom to driving off the lot, I had excellent and very professional service . Couldn’t be happier . From the showroom to driving off the lot, I had excellent and very professional service . Couldn’t be happier . More

Amazing service by the whole team but special thanks to Ana Peck! She worked with us to figure out the best options, and made sure we were more than happy the whole time! She’s an absolute saint and we can Ana Peck! She worked with us to figure out the best options, and made sure we were more than happy the whole time! She’s an absolute saint and we can’t recommend her enough! Thank you all!! More

Sales Team Leader Shep understood my needs, pointed me towards selections in my price range, then guided me to a successful purchase decision. Could not have asked for a more pleasant experience, dealing towards selections in my price range, then guided me to a successful purchase decision. Could not have asked for a more pleasant experience, dealing with what is usually a very stressful task. He & the team made the purchase easy, and I appreciate that. More

SERVICE DEPARTMENT IS HORRIBLE. Would recommend to anyone. Tech touching things not authorized to touch. Leaving parts off when sending the vehicle home. No responsibility taken by Would recommend to anyone. Tech touching things not authorized to touch. Leaving parts off when sending the vehicle home. No responsibility taken by manager. Thoroughly disgusted by their lack of professionalism. Exactly why nobody trusts dealerships!! More

I want to thank Brian (salesman) and all the employees that helped me return a vehicle I was not happy with and get me into a new Ford Explorer. I am so happy now. Thanks to all. Marilyn that helped me return a vehicle I was not happy with and get me into a new Ford Explorer. I am so happy now. Thanks to all. Marilyn More

Love my new Timberline! Appreciate the time that was put into the purchase! Thank you. Appreciate the time that was put into the purchase! Thank you. More