John Kennedy Ford - Conshohocken

John Kennedy Ford - Conshohocken responded

Thank you, Nikki! First, and foremost; thank you for your service on this Veteran's Day! We're thrilled to hear about your fantastic experience with Ashley. Her dedication to customer care truly sets us apart. We appreciate your recommendation of Ashlie and she's thrilled because of your kind review. Enjoy Your Ride!

John Kennedy Ford - Conshohocken responded

We genuinely appreciate your feedback on our recent introduction of a 3% credit card charge. We want to assure you that this decision was not made lightly, and we carefully considered various factors to maintain the quality of our services. We chose not to increase the pricing of our services and unfairly impact our customers who pay with cash, check, and debit cards. We thought giving our customers a choice would be the best practice. We understand the impact this may have had on your experience, and we apologize for any inconvenience caused.

Upset customer responded

You above answer shows no interest in the customer. I will go back and compare the current statements with my previous statements as the charges appeared increased to me. Please explain why there is no notice posted. I went back and checked and did not see a notice. Also, it still has not been explained why I did not receive a phone call to inform me my car was ready for pickup. As I needed to get a ride this was an inconvenience for someone who was doing a me a favor.

John Kennedy Ford - Conshohocken responded

Harold, on your first visit, we found a nail in your tire, which we fixed for you at no cost. You brought it in again, saying the tire was not holding the air. When we looked at the tire and wheel again, we found the wheel to be cracked, which resulted in a loss of air in the tire. Breaking a wheel by driving the vehicle a very short distance into the shop at a slow speed is impossible. You need to travel at a much higher speed and hit a pothole or something to create that much impact to crack a forged metal wheel. We understand your frustration but are confident that we handled your service visits properly and professionally. We hope you will allow us to continue providing service on your Edge because we value you as a customer.

John Kennedy Ford - Conshohocken responded

We're really sorry your wife came away feeling that Matt pressured her. That certainly is not how we do business, and during Matt's long history with us, we have never heard someone comment like that about him. In fact, he gets praised by many of his customers for the buying experience he provides. We'd like to know more about why your wife thought the experience was inappropriate. Could you please call our General Manager, Chris Mancini, at his direct number of 610-270-8168, or you can email him at cmancini@kennedyauto.com. We will take a serious look into your complaint. We appreciate you posting this review. Only through feedback like yours can we improve upon the service we provide for our customers. Again, please accept our apologies, and we honestly would like the opportunity to earn back your trust.

John Kennedy Ford - Conshohocken responded

Thank you for your kind review of your visit. It's always pleasant to read our reviews and see that our team members made a customer's experience pleasant. Thank you, too, for recognizing Mike and Chad for their assistance. Of everything our staff does in a day's work, the customer's experience is the most important. We appreciate you making a note of their help in your purchase. Thanks again, and Enjoy Your Ride!

John Kennedy Ford - Conshohocken responded

Joseph, we understand that you are upset, but for more than two weeks, we kept in contact with you by phone calls and texts and urged you to take delivery of your ordered Bronco. You stated you would take delivery multiple times but never showed up. We also urged you to stay in contact with us, but your responses to our calls and texts were very infrequent. We have phone logs that show this. Our General Sales Manager spoke to you when you had your hospital stay, wished you well, and told you we would hold the Bronco, but you needed to contact us immediately after you got out. You did not, and we found that out by calling your work and having your co-worker tell us you had just left. You promised to wire us a down payment, which never happened. You gave us every reason to think you could no longer purchase the Bronco, and we gave you every chance to come in and finalize the purchase. We gave you a call and left a message for one last opportunity to come in. We didn’t hear back, so we sold the Bronco. Your reaction to that was to physically threaten our sales manager over the phone to the point where we had to file a police report. You were given every chance to purchase this Bronco. The customers we had that waited well over a year for their Bronco came in the day or the day after it was delivered and purchased. The amount of time and the lack of communication on your end told us you were not ready to buy this Bronco.

John Kennedy Ford - Conshohocken responded

Joseph, we understand that you are upset, but for more than two weeks, we kept in contact with you by phone calls and texts and urged you to take delivery of your ordered Bronco. You stated you would take delivery multiple times but never showed up. We also urged you to stay in contact with us, but your responses to our calls and texts were very infrequent. We have phone logs that show this. Our General Sales Manager spoke to you when you had your hospital stay, wished you well, and told you we would hold the Bronco, but you needed to contact us immediately after you got out. You did not, and we found that out by calling your work and having your co-worker tell us you had just left. You promised to wire us a down payment, which never happened. You gave us every reason to think you could no longer purchase the Bronco, and we gave you every chance to come in and finalize the purchase. We gave you a call and left a message for one last opportunity to come in. We didn’t hear back, so we sold the Bronco. Your reaction to that was to physically threaten our sales manager over the phone to the point where we had to file a police report. You were given every chance to purchase this Bronco. The customers we had that waited well over a year for their Bronco came in the day or the day after it was delivered and purchased. The amount of time and the lack of communication on your end told us you were not ready to buy this Bronco.

John Kennedy Ford - Conshohocken responded

Joseph, we understand that you are upset, but for more than two weeks, we kept in contact with you by phone calls and texts and urged you to take delivery of your ordered Bronco. You stated you would take delivery multiple times but never showed up. We also urged you to stay in contact with us, but your responses to our calls and texts were very infrequent. We have phone logs that show this. Our General Sales Manager spoke to you when you had your hospital stay, wished you well, and told you we would hold the Bronco, but you needed to contact us immediately after you got out. You did not, and we found that out by calling your work and having your co-worker tell us you had just left. You promised to wire us a down payment, which never happened. You gave us every reason to think you could no longer purchase the Bronco, and we gave you every chance to come in and finalize the purchase. We gave you a call and left a message for one last opportunity to come in. We didn’t hear back, so we sold the Bronco. Your reaction to that was to physically threaten our sales manager over the phone to the point where we had to file a police report. You were given every chance to purchase this Bronco. The customers we had that waited well over a year for their Bronco came in the day or the day after it was delivered and purchased. The amount of time and the lack of communication on your end told us you were not ready to buy this Bronco.

Jgrasso responded

You knew I was under the weather and still sold it your a scrum bag i will tell everyone and fill all the review that are available that will expose your policy's you haven't heard the last of me I might Drive my raptor with signs that tell what kind of people you are and park it right in front of your dealer one more thing you sold my car and never gave my deposit back again xxxx bags

John Kennedy Ford - Conshohocken responded

Thank you for giving Kevin such a nice mention in your review. We're delighted to hear that he gave you the sales experience that you deserved. We genuinely appreciate you choosing our store and giving us the chance to help you with your purchase. We wish you many, many happy miles in your new Bronco Sport. Enjoy Your Ride!