John Eagle Honda of Houston

Being a savvy shopper, I asked for pricing quotes for a new Honda from all the major dealers in the Houston area. I received an Internet quote from Terry, who is the Internet Sales Manager. Upon my a new Honda from all the major dealers in the Houston area. I received an Internet quote from Terry, who is the Internet Sales Manager. Upon my arrival at John Eagle, Terry was unaware of the number of the vehicles he had in stock of the model I wanted. Second, he was unfamiliar with their location around the small John Eagle lot. He was amiable during our test drive, but when we arrived back in a cubicle to negotiate, I discovered a very traditional car salesman with many years of experience. Every tactic to pad the sale in favor of the dealership was used. The very classic model of trying to fudge numbers by making the deal seem like it was all tied to a monthly payment amount was the goal. When they low-balled my trade appraisal and I balked, he went back to "ask" the sales manager. Obviously all along everyone knew the numbers. This waiting game is sadly common in some dealerships. After 15 minutes, Terry happily came back to offer an additional $2,000 on my trade. Of course he could offer that much--the dealership was planning to make up for the money with non-optional options they've tacked on. These "options" are things such as paint sealant (aka wax), fabric protectant (aka Scotchguard), Nitrogen-filled tires ($199 for air...hmm), data dots, and the list goes on. None of these items could be removed. All told, the extras inflated the pricing by nearly $2,000. When I informed Terry I was late for a meeting, he again disappeared for a few seconds and reappeared with a "closer": Peggy. What a sad, worn-out sales gimmick. Then, when I finally was allowed to leave, both Terry and Peggy tried desperately to get me to commit to a time I would return that evening. Terry went so far as to offer a car to drive--all so I would come back ASAP before I talked with other dealers or did more research. Another gimmick utilized was the phrase "up to". If you haven't researched this, I highly recommend Googling. Any time the customer gives a number, the salesman replies with "Up to?" in order to subliminally make the customer feel that they may need to offer more. Psychologically, it works very well, but it is a dishonest way to do business. I happily purchased a new Honda from another Houston dealership that does not pressure their clients nor add extras to their vehicles to swindle customers. I feel badly for those who do not do homework and fall prey to the old-school, dishonest tactics used by John Eagle Honda. More

I went there in May 2010 and a price was agreed upon. Unfortunately the color I wanted was not in stock so I was given the option of waiting until June/July for the same price. I gave them a deposit per Unfortunately the color I wanted was not in stock so I was given the option of waiting until June/July for the same price. I gave them a deposit per their request but didn't sign any paperwork as the salesperson, Chris, said it wasn't necessary. The car finally comes in early August, but they wanted to increase the price. I was not happy with the price increase and didn't purchase the vehicle that day. To make a long story short, the General Manager called me and gave me the original deal. He showed me that John Eagle Honda does care about customer service and wants to ensure all customers are satisfied. He turned my not so pleasant experience to a good one. Chris was very helpful, courteous and kept us informed on when the car was due to arrive. More

I've only owned used cars in the past, so when I started considering a new car purchase, I was a little hesitant. I met J-D on the floor, and he was very helpful in answering my questions and directing me t considering a new car purchase, I was a little hesitant. I met J-D on the floor, and he was very helpful in answering my questions and directing me to a car I found featured on their site. It only took a short test drive to know I found the car I wanted, and as everyone knows, that's the easy part. I sat down and started talking numbers hesitantly, and I was very pleasantly surprised. After agreeing on fair offer for my trade and a great price on the new Accord, I started working with Matt in Finance who got everything together for me quickly. If I had a question, Matt had the answer, and the finance manager Trey was very helpful as well. If you're in the market for a new Honda, consider John Eagle. More

John Eagle Honda sent me a competitive price quote via email. I confirmed price with salesman and manager before driving to the dealership to purchase the vehicle. Despite setting an appointment, the sa email. I confirmed price with salesman and manager before driving to the dealership to purchase the vehicle. Despite setting an appointment, the salesman was not prepared and was unable to answer questions I had asked earlier in the day. After an hour of waiting, he reveals that the quoted price was a "mistake", and that they could only honor it if I would agree to unwanted options that increased the price by more than 10% (excluding the destination charge). These options could not be excluded even if I ordered a new car and asked for them not to be included. Their price went from being very competitive to more than $1200 more than other quotes from reliable dealerships. They essentially used a 'price mistake' to perpetrate a Bait & Switch scam. Both the manager and salesman participated in the predatory sales tactic. For a dealership as lousy as this one to have such a high rating on dealerrater.com makes me question the truthfulness of this site's reviews. I will never consider doing any business with John Eagle Honda again. More

I currently own three Accords, all from John Eagle Honda. Clevester in new car sales has made the buying experience pleasant and very customer oriented. He has demonstrated that he wants to ensure repeat b Clevester in new car sales has made the buying experience pleasant and very customer oriented. He has demonstrated that he wants to ensure repeat business, and therefore does not pressure just to make a single sale. Richard in the Service Department is a prime reason why I keep coming back to John Eagle Honda. He does a very good job of explaining maintenance issues and accommodating customers with scheduling appointments and loaner cars. More

I own 2009 CRV and everytime I have been to John Eagle Honda I have been treated with the upmost respect and gotten my service and accessories quickly and the guys made you feel right at home. Great Custo Honda I have been treated with the upmost respect and gotten my service and accessories quickly and the guys made you feel right at home. Great Customer service!! They answered all my question! More

I have worked with John Eagle Honda since I moved to Houston in 1988. They have always been courteous and went far beyond what I have experience with other dealers. Recently I had my car repaired and Ri Houston in 1988. They have always been courteous and went far beyond what I have experience with other dealers. Recently I had my car repaired and Richard went out of his way to make sure I had a car for my 90,000 mile service, even though I came in at the last minute). I find that the Richard and the service team are Very attentive and they often know me by name when I come in. More

I've been dealing with Clevester ever since I bought an "83" Accord in 1983. He has always worked very hard to get me a "liveable price" as compared to other dealerships. This time he was able to get the c "83" Accord in 1983. He has always worked very hard to get me a "liveable price" as compared to other dealerships. This time he was able to get the car I wanted before you put all the expensive markups on the vehicle & he SOLD me the one upgrade that made sense. I paid you $501.17 more than what I could have paid elsewhere only because I wanted to reward Clevester for his hard work on my part. I defintely bought the car from Clevester & any referrals I give would be to see him! In summary(finally), the 4 "greats are all due to Mr. Douglas's efforts & the 1 "OK" is how I feel about your prices. More

We purchased our minivan from this dealership and have been using the service department ever since. Every one of the staff is helpful, going out of their way to make our experience the best it can be. been using the service department ever since. Every one of the staff is helpful, going out of their way to make our experience the best it can be. Jose in particular is always there with a smile and ready to run our car through the complimentary car wash or provide us with fabulous service whatever our needs at the time may be. We highly recommend this dealership for their service! More

Experienced very good customer service when I brought my vehicle in for repairs. Very polite, honest, and generous service. I would highly recommend this establishment to anyone with a vehicle that is able vehicle in for repairs. Very polite, honest, and generous service. I would highly recommend this establishment to anyone with a vehicle that is able to be serviced at a honda dealership. Would definitely give this dealership and staff 5 stars. More