John Eagle Honda of Houston

Clevester was referred to me by a close friend who has bought several vehicles from him. My friend promised me I'd never visit another dealership after working with Clevester, and they were absolutely ri bought several vehicles from him. My friend promised me I'd never visit another dealership after working with Clevester, and they were absolutely right. I was in a time crunch to find a vehicle due to a motor vehicle accident that totalled my primary car, but Clevester helped make the situation a lot less stressful by operating without the typical high pressure sales tactics. He kept things slow and casual, at the speed *I* was comfortable with, and never pushed me to make a decision I wasn't yet comfortable with. I visited the lot THREE TIMES before I made a final decision, and even then, I didn't make a purchase until my previous vehicle claim had been settled. Clevester was supportive throughout the entire process and expressed empathy for my anxieties and concerns regarding claims, loans, costs, etc. Clevester was very knowledgeable about all the models I looked at, and I test drove two vehicles (the Fit and the Accord), and at Clevester's suggestion, also test drove the Civic. Even though I really liked the more expensive Accord, Clevester helped me keep an open mind regarding the Civic, just in case I wasn't comfortable with the higher price tag of the Accord. Boy was I surprised not to be pressured into a more expensive vehicle! I finally settled on the Honda Accord (which I'm still in love with 2 years later). I was able to negotiate a great price for my new vehicle, even though I had to deal with more than 30 minutes of the usual back and forth and waiting from the floor manager, who incidentally made rather snotty written remarks with each offer in what I can only assume was an attempt to make me feel guilty for haggling. It was easy not to react to his childish tactics, because I knew what I wanted and the maximum amount I was willing to spend, and I was perfectly willing to go elsewhere if I didn't get the deal I wanted. Clevester was very understanding during this process, and frankly seemed a little irritated by the manager's attitude. After nailing down a final price, I was even able find a better interest rate on my loan through Honda Financial then the ones I had gotten from both my bank AND my credit union! Since my purchase, I've visited with the lot with friends and made several referrals, and nearly EVERYONE purchased from this dealer with similarly good experiences. Given that the first several oil changes are free, I've also gotten into the habit of doing all my vehicle maintenance through the dealership, something I've never done before. With all the coupons I receive in the mail, the cost really isn't significantly more than the road-side "Jiffy-Lubes", and the service is SO much better! Everyone is very friendly and recognizes their regular customers, and the lounge area has good wi-fi and a nice snack area. On top of the free carwash with each service, I also really appreciate the option of scheduling my appointments online. You know, so when I remember I need an oil change at 1AM? ;) More

We love the dealership and keep going back to them. Clevester always takes care of us. I wish the had a begtter variety of pre-owned Odyssey's, but other than that we were completely satisifed, as usu Clevester always takes care of us. I wish the had a begtter variety of pre-owned Odyssey's, but other than that we were completely satisifed, as usual. This is the second vehicle we have bought from them. More

John Eagle Honda has the best prices, deals, service and the customer service supasses any company in the city of Houston! Their inventory has a car for anyone, any price range and any style. I told the sal the customer service supasses any company in the city of Houston! Their inventory has a car for anyone, any price range and any style. I told the salesperson exactly what I was looking for and he never tried to talk me into anything I didn't want but he was very informative about different options. Even the finance people were a breeze to work with. I don't think I've ever had a more pleasent buying experience anywhere! More

Stopped into the dealership on a whim, and liked the Crosstour. There was no pressure whatsoever to test drive, purchase, leave a contact number or anything. We simply advised them that we would think Crosstour. There was no pressure whatsoever to test drive, purchase, leave a contact number or anything. We simply advised them that we would think about it and get back to them as we did not have to purchase a car at this time. A couple of days later, we decided to test drive the Crosstour and went back into the dealership. I sought our sales person from the previous visit, however; he was busy with a customer adn immediately got Eric Roberson to assist us with the drive. We explained that we had narrowed down our search of potential vehicles and wanted to see how the Crosstour drove. Again, there was absolutely no sales pressure at all!!!!! Once we completed the test drive, Eric and I exchamged information and I explained to him that we still had a couple of other vehicles to test drive, and I would get back with him. After completing the other test drives, I purchased a COnsumer Reports New Car Report on this vehicle as well as the other we had narrowed our selcetion process down to. In addition, I also purchased the COnsumer Reports Value Report of trading our car into a dealer so that I would have as much information as possible to make an informed purchasing decision on a new car. I assured Eric that I would come back to him with whatever information I had as far as pricing and quotes from other dealers in town and give him the last opportunity of securing a deal; I was that pleased with his level of professionalism and courtesy!!!!! I truly truly wanted to shop around and subsequently complete a deal with him, as I felt he certainly deserved the sale. I phoned Eric last night around 6pm and asked to come in and meet with him to see if we could reach an agreement based upon the various quotes that I received from other dealers in town. While I was hopeful of getting a deal done, I have to say; after spending 2.5 hours at the dealership, presenting all of the pricinted quotes and information, along with the Consumer Reports New Car Reports and Used Car Reports, I did feel very frustrated in having wasted 2.5 hours of my time on this endeavor. I was very upfront and honest with them as to what deal it would take to get my business, and presented all of the printed information as mentioned before, only to have them come back with what I feel was a Low-Ball Trade VAlue on my car. It was actually $1592 below what it should have been, and the sales manager that Eric had to rely upon for the deal even added an addendum at the bottom of the numbers he brought back saying the price was in lieu of the advertised $500 Best Buy Gift Card AS WELL!!!!!! I was so frustrated at that point, I was no longer interested in negotiating any further and asked for the keys to my car so that I could leave! At this point, the Sales Manager that Eric had to use did come out and thank me for coming in, but I have to tell you, it honeestly felt as if whas nothing more than PROTOCOL on his behalf. Although I did leave frustrated, I have to say that the overall Customer Service was very GOOD! Eric has to be one of the most courteous and professional sales representatives that I have ever dealt with in looking for a new car. I hope that John Eagle will see what they have in this gentleman and not let him get away. He is truly an asset for this dealership, and should be in line for bigger and better things in the future. Having said that, I will be going to the competition tomorrow to follow-up with the printed quote that I have to hopefully close this deal on a New Crosstour. While I feel that the level of service that I received from Eric was exceptional, I am not willing to pay more for a 2010 Crosstour than what I have quoted in a 2011 Crosstour. If the GM would like to speak with me beforehand, I would be glad to talk with him, but as of this writing, I have heard nothing. More

This is my second time visiting John Eagle and I am always pleased with Lamont's professionalism and helpfulness. He always keeps me up to date with my car and works very efficiently. I will definitely always pleased with Lamont's professionalism and helpfulness. He always keeps me up to date with my car and works very efficiently. I will definitely return and refer anyone looking for a dealership. More

Being a savvy shopper, I asked for pricing quotes for a new Honda from all the major dealers in the Houston area. I received an Internet quote from Terry, who is the Internet Sales Manager. Upon my a new Honda from all the major dealers in the Houston area. I received an Internet quote from Terry, who is the Internet Sales Manager. Upon my arrival at John Eagle, Terry was unaware of the number of the vehicles he had in stock of the model I wanted. Second, he was unfamiliar with their location around the small John Eagle lot. He was amiable during our test drive, but when we arrived back in a cubicle to negotiate, I discovered a very traditional car salesman with many years of experience. Every tactic to pad the sale in favor of the dealership was used. The very classic model of trying to fudge numbers by making the deal seem like it was all tied to a monthly payment amount was the goal. When they low-balled my trade appraisal and I balked, he went back to "ask" the sales manager. Obviously all along everyone knew the numbers. This waiting game is sadly common in some dealerships. After 15 minutes, Terry happily came back to offer an additional $2,000 on my trade. Of course he could offer that much--the dealership was planning to make up for the money with non-optional options they've tacked on. These "options" are things such as paint sealant (aka wax), fabric protectant (aka Scotchguard), Nitrogen-filled tires ($199 for air...hmm), data dots, and the list goes on. None of these items could be removed. All told, the extras inflated the pricing by nearly $2,000. When I informed Terry I was late for a meeting, he again disappeared for a few seconds and reappeared with a "closer": Peggy. What a sad, worn-out sales gimmick. Then, when I finally was allowed to leave, both Terry and Peggy tried desperately to get me to commit to a time I would return that evening. Terry went so far as to offer a car to drive--all so I would come back ASAP before I talked with other dealers or did more research. Another gimmick utilized was the phrase "up to". If you haven't researched this, I highly recommend Googling. Any time the customer gives a number, the salesman replies with "Up to?" in order to subliminally make the customer feel that they may need to offer more. Psychologically, it works very well, but it is a dishonest way to do business. I happily purchased a new Honda from another Houston dealership that does not pressure their clients nor add extras to their vehicles to swindle customers. I feel badly for those who do not do homework and fall prey to the old-school, dishonest tactics used by John Eagle Honda. More

I went there in May 2010 and a price was agreed upon. Unfortunately the color I wanted was not in stock so I was given the option of waiting until June/July for the same price. I gave them a deposit per Unfortunately the color I wanted was not in stock so I was given the option of waiting until June/July for the same price. I gave them a deposit per their request but didn't sign any paperwork as the salesperson, Chris, said it wasn't necessary. The car finally comes in early August, but they wanted to increase the price. I was not happy with the price increase and didn't purchase the vehicle that day. To make a long story short, the General Manager called me and gave me the original deal. He showed me that John Eagle Honda does care about customer service and wants to ensure all customers are satisfied. He turned my not so pleasant experience to a good one. Chris was very helpful, courteous and kept us informed on when the car was due to arrive. More