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John Eagle Honda of Houston
Houston, TX
527 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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527 Reviews of John Eagle Honda of Houston
February 03, 2018
Great experience Our family has purchased three automobiles from John Eagle Honda and have been very satisfied. Our most recent purchases were handled by Cameron and h Our family has purchased three automobiles from John Eagle Honda and have been very satisfied. Our most recent purchases were handled by Cameron and he is a caring, thoughful professional. Keep up the good work! More
by Happy Honda Family
Employees Worked With
Cameron Huestis
January 23, 2018
Very Good Experience. Do Your Homework First! My experience with John Eagle Honda was outstanding. Jamal Morrison in sales was excellent and Leonta and Abel in finance as well as Louis in Service My experience with John Eagle Honda was outstanding. Jamal Morrison in sales was excellent and Leonta and Abel in finance as well as Louis in Service were all great. I priced my 2017 Pilot EX-L with most of the dealers in the Houston area and John Eagle matched my best price. As a customer of John Eagle Acura, I wanted to deal with them if possible. Due to a hospitalization of a family member, my wife was unable to come to the dealer to sign the forms, so they allowed me to take the forms to her and have her sign them (I offered to FaceTime her doing this) and then let me return the forms to the dealer. This was so helpful. I've seen the comments on Yelp about the bait and switch as well as the tactics of the finance department. I experienced none of this. For those of you who have, or are concerned you might, let me make the following suggestions: 1. Do your homework! You can get bids from other dealers in the area; play them off against each other and buy where you feel the most comfortable. I chose to drive past one Honda dealer that is closer to my home because of the treatment I receive from John Eagle Honda (and Acura). 2. Know the pricing. Sites like Edmunds, Piloteers.org, and TrueCar can give you what people are paying for the model you are seeking. Knowledge is power. Also, always, always, get the 'out the door price'. This makes them show all the add ons (and gives you the ability to have them removed) before you get to finance. 3. Don't tell them you have a trade until you have a firm, out the door price on the car. Showing the trade at the start muddies the water, because you don't know how much you're paying for the car or how much you're getting for your trade. In my case, it just keeps it simple, because I know what I am paying for the car first, then I know roughly what the value of my trade is, so it is clear. I would suggest you get a bid from CarMax on what they will give you for your car before you begin to shop. 4. Have your financing lined up BEFORE you go to the dealer. This gives you leverage; if they can match it, so be it. If not you are lined up with your financing. If you want to use Honda Financing, you can get preapproved from Honda before you go to the dealership, including the rate. This takes away the ability for you to be manipulated. Control the dialog yourself. I used my credit union and it was painless. I wrote them a personal check after they spoke with my credit union on how to title the car and verified the funds would be put in my account. 5. Be very clear on what you want as options, especially in finance. In my case I don't need credit life, accident, or add ons. Honda has bumper to bumper coverage for 3 years 36,000 miles. You can add HondaCare anytime before that time frame is up. I had prices of what I would consider, from other online dealers while there, so I controlled that dialog. While I am sure most dealers would disagree with me, I wouldn't purchase any extended warranty that isn't issued by the manufacturer. Thus, if I am in Cleveland, Texas or Cleveland, Ohio, if I have an issue, I go to the nearest Honda dealer. 6. Accessories. I wanted the roof rails added to my Pilot, as they are not standard with the EX-L. I had pricing of what I could get the rails for online, so when they gave me the 'retail price' I showed them my quote for the same part. At first they gave me a price for the installation of the rails I would buy online. Right before we closed the deal, they lowered the price substantially including the installation, which kept me from the hassle of having to order them, have them shipped, etc. Again, knowledge is power. 7. Be polite, but firm. "No" is your friend. By doing these things in advance, I controlled the dialog with sales and finance. As Coach Bear Bryant used to say "Prior Preparation Prevents Poor Performance". Thus, my experience was outstanding and I highly recommend John Eagle Honda. Good luck! More
by Mike Chaudron
Employees Worked With
Able Sixtos, Louis Garcia, Leonta Matthews, Jamal Morrison
January 09, 2018
Bad Experience All Around We purchased a 2011 Honda Odyssey from John Eagle Honda in March 2015. It came with an extended warranty. The van only had 40,000 miles on it. It h We purchased a 2011 Honda Odyssey from John Eagle Honda in March 2015. It came with an extended warranty. The van only had 40,000 miles on it. It has been in the shop 5 times of the last 3 years and warranty has denied every claim. Now, we have an issue with he vinyl leather inside the van and their "warranty" on that is saying thats not veered either. Mind you, the vinyl warranty is some coating they put on their used vehicle and they charge you for it when you buy a used vehicle. Called and left messages for service advisors and no one called me back. Had to call back multiple times. Overall, the experience we have had with them has been less than mediocre. Avoid them and their schemes if you can. More
by Hoss
Employees Worked With
Sales guy not there any longer
December 19, 2017
What an experience! This past Saturday I was blessed to have received the most incredible service at John Eagle Honda of Houston. We were greeted right away from our Sale This past Saturday I was blessed to have received the most incredible service at John Eagle Honda of Houston. We were greeted right away from our Salesman, Shawn Allan, who turned out to be nothing short of great. He took into consideration everything I was looking for in a car, and he found me the perfect fit. He never hesitated to hear my needs, he didn’t get frustrated and he stayed patient throughout the process. When it was time to move into financing, we were then greeted my Manny Gil, who was our business/ fianance manager. He was very professional and answered any questions we had. We explained our dissatisfaction that we had experienced at Honda of Spring just the week prior, and he made sure that we didn’t get that same service at John Eagle. Overall, I’m truly happy. I’ll definitely suggest John Eagle to friends and family, and I’m more than sure that I’ll be returning back in the future. More
by bagaytan
Employees Worked With
Manny Gil, Shawn Allan
December 06, 2017
Very good car buying experience. Showed the cars we wanted to see. Explained the differences. Listened to what we had to say. Kept us informed on availability. Polite, friendly, a Showed the cars we wanted to see. Explained the differences. Listened to what we had to say. Kept us informed on availability. Polite, friendly, and professional. Made the sale as easy as could be expected for a car buying experience! Deal involved trade-in. Contacted us afterwards to let us know we left a CD in the trade-in car and he had it for us. More
by 2016HondaCRV
Employees Worked With
Justino Morales
December 05, 2017
My experience was great!!! Heath, Zane & Jamal were fantastic. I will definitely recommend John Eagle Honda to friends and family. Allyne in service has also been a great help. Heath, Zane & Jamal were fantastic. I will definitely recommend John Eagle Honda to friends and family. Allyne in service has also been a great help. More
by Vbg57
Employees Worked With
Heath Dixon, Jamal Morrison, Zane Pruett
December 04, 2017
Best Car Buying Experience Nothing will ever compare to the experiences I have had with the John Eagle family of dealerships. John Eagle Honda in Houston is no exception. As w Nothing will ever compare to the experiences I have had with the John Eagle family of dealerships. John Eagle Honda in Houston is no exception. As we all know, Honda's sell themselves so this is solely on their impeccable customer service. I was treated so well. The sales staff is professional without losing a warm hospitable presence. The finance department was very fair and easy to work with. I probably won't be in the market for a new car any time soon since I purchases a brand new one and Honda's last forever but I will be sending anyone I know their way. I highly recommend them for your car buying needs. More
by GodsHoneybadger
Employees Worked With
Daniel Richardson, Nicholas Herrin, Evans Alomepe
November 29, 2017
JUSTINO MORALES ROCKS!!! Ease of choosing our car and great salesman, Justino Morales!!! Justino helped us promptly with minimum wait time before processing paperwork!! T Ease of choosing our car and great salesman, Justino Morales!!! Justino helped us promptly with minimum wait time before processing paperwork!! Then finance was a breeze with Daniel Richardson & George Turosik!! We will recommend this team and dealership to all our friends!! More
by CSL.602
Employees Worked With
Daniel Richardson, George Turosik, Heath Dixon, Justino Morales
November 28, 2017
Purchase of hrv Zane Pruett-sales, Allan Worthington-floor manager, and Heath Dixon-sales manager were all so helpful and actually made it a pleasurable experience. Zane Pruett-sales, Allan Worthington-floor manager, and Heath Dixon-sales manager were all so helpful and actually made it a pleasurable experience. I will be a repeat customer; just wished they were located closer to me. They were not pushy or aggressive; they answered all my questions and I got the exact vehicle I wanted in model, trim, color (both interior and exterior) etc. Zane even asked that I call him when I arrived home with my purchased vehicle! More
by Crackers
Employees Worked With
Allan Worthington, Heath Dixon, Zane Pruett
November 20, 2017
Best car buying experience EVER I was in the market for a new car after losing my previous car. I came in with specific cars in mind in hopes to find something similar to my previous I was in the market for a new car after losing my previous car. I came in with specific cars in mind in hopes to find something similar to my previous car. At first we didn’t have a salesman but shortly Justino approached us to help, even though he was waiting for another customer. I informed him of my wants, and after showing me a few I ended up settling with an even better car than I had hoped for. He was well informed on all the cars and was completely capable of explaining any questions regarding those cars. Although he was busy he still patiently took care of us, performed a test drive and helped me settle on a car I liked! We then set up an appointment for the following day to come in and make the deal. Justino was an excellent salesman who took care of my car buying experience better than anyone else. He didn’t just try selling me a car and telling me what I wanted to hear, he told the truth and truly wanted me to have a car I would enjoy. Definitely will be recommending family and friends to Justino! More
by Darinkalyanji
Employees Worked With
Justino Morales
