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John Eagle Honda of Dallas

Dallas, TX

4.8
3,226 Reviews

5311 Lemmon Ave

Dallas, TX

75209

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3,226 Reviews of John Eagle Honda of Dallas

November 13, 2025

Everyone in the service department was kind, and the service was fast. The courtesy drive was wonderful! More

by JJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennyfer Lopez
Nov 14, 2025 -

John Eagle Honda of Dallas responded

We’re so glad to hear you had a positive and efficient service experience with us! It's great knowing our team left such a good impression. Thank you for choosing John Eagle Honda of Dallas. Safe travels!

November 08, 2025

Bobby Jefferson III delivered exceptional, compassionate service—efficiently securing my HRV with unforgettable care and expertise. More

by Battlessarah32
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Jefferson III
Nov 10, 2025 -

John Eagle Honda of Dallas responded

Thank you for sharing your fantastic feedback about Bobby's compassionate and efficient service! We're delighted he was able to assist you so thoroughly. Enjoy your HR-V, and thanks for choosing John Eagle Honda of Dallas!

November 06, 2025

Joel, my Service writer, took great care of me. He booked my service date, greeted me on arrival and kept me well informed of the service inspection and needs. I appreciate Joel’s communication and More

by Mark Reasons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Vargas
Nov 06, 2025 -

John Eagle Honda of Dallas responded

Mark, we are thrilled to hear of Joel's excellent support and we truly appreciate your business over the last six years. Thanks for choosing John Eagle Honda of Dallas and for your glowing recommendation. Until next time!

November 05, 2025

They had the car I wanted for my daughter and I understand used cars are as is but I did not find out until after I paid cash for my vehicle it only came with one key and no push button FOB. I’m go More

by Ksndmart
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric, Luis Flores
Nov 06, 2025 -

John Eagle Honda of Dallas responded

Hello, Thank you for sharing your feedback. It is regrettable to hear about the frustration regarding the missing key and push-button FOB. We understand how important safety and convenience are, especially for your daughter, and it’s disappointing that this detail wasn’t communicated before your purchase. While pre-owned vehicles are sold as-is, we should have been clearer about what was included. I’d like the opportunity to review this situation and explore possible solutions. Please reach out to me directly at vartanmikhitarov@lithia.com so I can assist you. Thank you, Vartan Mikhitaro New Vehicle Sales Manager vartanmikhitarov@lithia.com

October 31, 2025

Bought a car here recently. Process was straightforward, low pressure, and hassle free. Would definitely recommend to friends and family. More

by joeldmarsh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Jefferson III, Preston Seaton, Luis Flores
Nov 03, 2025 -

John Eagle Honda of Dallas responded

We're so happy to hear you had such a seamless car-buying experience here at John Eagle Honda of Dallas! Your recommendation means a lot to us, and we look forward to serving you again in the future.

October 30, 2025

John Eagle Honda helped me do my Maintenance check up in a very speedy timely matter. I’m super appreciative of how quickly they received me and how welcoming their staff was. They offered me hot coffee, wa More

by Arldash
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Shipman, Patricia Jointer, Preston Seaton, Luis Flores, Michael Ackels, Raphael Gutierrez III, Jason Martin
Oct 31, 2025 -

John Eagle Honda of Dallas responded

We’re happy to hear you felt so comfortable during your visit to John Eagle Honda of Dallas! Thank you for sharing your feedback with us! See you next time!

October 28, 2025

I called a couple days before coming to visit and spoke with a lovely Patricia on the phone. When I went to actually visit, her customer service was more than I could’ve asked for. Having already dealt wit More

by Isabella H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patricia Jointer, Luis Flores
Oct 29, 2025 -

John Eagle Honda of Dallas responded

Isabella, we're delighted to hear Patricia provided exceptional service at John Eagle Honda of Dallas. We appreciate your business and hope to work with you again in the future. Have a great day.

October 23, 2025

So they are very slow and not very nice overall. Also didn’t tell me till I arrived at the dealership about a diagnostic fee. Which is ridiculous when I bought a car from you and have a warranty. Af More

by Weinersami4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Patricia Jointer
Oct 24, 2025 -

John Eagle Honda of Dallas responded

Hello, We're committed to providing timely and friendly service, and I'd like to apologize for any inconvenience you experienced. It's concerning to hear that our communication regarding the diagnostic fee was not clear. We value your business and want to ensure we meet your expectations moving forward. If you would be willing to discuss this further, please give me a call so we can address your concerns properly. Best, Marcus Yates myates@eaglehonda.com Service Manager

October 20, 2025

The manager at this location is exactly why car salespeople often get a bad reputation. I was waiting for a call to confirm the amount I needed to pay as a deposit, but before I ever heard back, th More

by joannatejeda
Recommend Dealer
No
Employees Worked With
Vartan Mikhitarov
Oct 21, 2025 -

John Eagle Honda of Dallas responded

Hello Joanna, We’re sorry to hear about your experience. Unfortunately, vehicles can move very quickly in today’s market, and sometimes they sell before a deal is finalized. We understand how disappointing that can be and apologize for the frustration it caused. While this situation was an unfortunate side effect of the fast-paced nature of car sales, we do appreciate your feedback and will use it to improve communication in the future. If you'd like to speak further, I'd be happy to address your concerns and see what we can do to make it up to you. Best, Vartan Mikhitarov vartanmikhitarov@lithia.com New Vehicle Sales Manager

October 17, 2025

Ja'Quory was so helpful in the lease of my new HRV! Very happy with the whole process. More

by 13brookemiller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ja'Quory
Oct 17, 2025 -

John Eagle Honda of Dallas responded

We wouldn't be here without our valued customers! We’re excited to see you had a 5-star visit at John Eagle Honda of Dallas and we're happy to have provided a satisfactory car buying experience!

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